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Known Participant
Apr 12, 2017 12:25 PM UTC
Question

"Context3D not available" on Chrome OS

We have suddenly seen a dramatic increase on fatal Starling errors "Context3D not available" on Chrome OS devices (as of last Friday).

Someone else reported similar findings and Josh Tynjala was able to reproduce the issue on his Asus Chromebit.

Just wanted to bring this into attention of Adobe, more about it here:

https://forum.starling-framework.org/topic/context3d-not-available-on-chrome-os-since-yesterday

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17 replies

derrick_w_s65
Participant
Jul 29, 2017 2:21 PM UTC

I am seeing this too now.

Operating system Linux Mint 18.2 "Sonya"

Web browser Mozilla Firefox version 54, correct me if I am wrong on this, but it seems to be spreading, could it be that Adobe Flash Player has been hacked again!!, Because some flash based games will play, other games will not play because of this "Context 3D not available"

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Inspiring
Jul 29, 2017 3:34 PM UTC

This issue has been addressed and should be available in an automatic update soon, according to the Chrome dev team. Here's the thread: https://bugs.chromium.org/p/chromium/issues/detail?id=713026#c36

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derrick_w_s65
Participant
Jul 30, 2017 9:46 AM UTC

Thanks Paul for letting me know, this is useful information..

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Inspiring
Jun 5, 2017 4:47 PM UTC

Has anyone heard any more on this?

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Known Participant
May 3, 2017 7:04 AM UTC

Thanks again Jeff for the effort!, nice to follow daily progress on the issue!

Just to mention, we are seeing the same issue appearing for some Windows/Firefox users as well. Not nearly as many as ChromeOS users, but still, a few hundred in 30 days which is enough to keep an eye on it...

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Jeff__Ward
Inspiring
May 2, 2017 10:24 PM UTC

Good news, the Chromium team has reproduced the issue against Facebook Angry Birds Friends Stage3D game, on a 2017 model Samsung Chromebook Plus (codename Kevin, ARM+Mali T860). Hopefully the new hardware and high-profile game means they'll pursue a fix with some priority.

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Inspiring
May 1, 2017 5:53 PM UTC

Thanks for reporting this bug. We are seeing it too - real bummer because reloading the page isn't a great option for most 'apps'.

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Jeff__Ward
Inspiring
May 2, 2017 3:22 PM UTC

Yeah, refreshing is not pretty. Make sure to star the issue in the upper-left of the Chromium bug report:

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Inspiring
May 2, 2017 3:26 PM UTC

Done. Seems to be intermittent, which is maddening.

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Jeff__Ward
Inspiring
Apr 24, 2017 9:59 PM UTC

FYI, cross-posting to here, Starling forum, and Chromium bug report:

Hi,

I have some details from a device on which I reproduced the issue. Here's a Google Photos album which contains:

https://goo.gl/photos/nshMFtn41qDx2JB67

- Pics of the "About Chrome OS" screen & build info (57.0.2987.146)

- Flash version (25.0.0.148)

- Samsung XE303C12 Chromebook

- A video of refreshing a couple times, showing it's intermittent (randomly works, randomly fails)

I notice that both this Chromebook and the Chromebit mentioned above are ARM devices with Mali GPU's (and this issue seems to be GPU-related.)

Workaround in the meanwhile: the problem is intermittent and refreshing a few times may get you in a working state.

Best,

-Jeff

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Jeff__Ward
Inspiring
Apr 26, 2017 5:58 PM UTC

FYI, posted some info on an ugly workaround (in the Starling Stage3D error handler, it refreshes the page on error 3702.)

https://forum.starling-framework.org/topic/context3d-not-available-on-chrome-os-since-yesterday?replies=10#post-103923

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Known Participant
Apr 19, 2017 9:01 AM UTC

Thanks Colin for looking into this. I've now filed an issue here:

713026 - "Context3D not available" on Chrome OS Flash Player - chromium - Monorail

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Colin Holgate
Inspiring
Apr 12, 2017 3:54 PM UTC

Got some answers already. One of which is to say that there was an update on Friday:

Chrome Releases: Stable Channel Updates for Chrome OS

Here's the list of changes:

Log - 57.0.2987.137..57.0.2987.146 - chromium/src - Git at Google

You could log a bug against Chromium:

Issues - chromium - An open-source project to help move the web forward. - Monorail 

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Colin Holgate
Inspiring
Apr 12, 2017 3:12 PM UTC

I don't have a physical ChromeBook with me, just a ChromeOS virtual machine, and that claims not to be compatible with the Flash Player plugin, even though it also tells me that Flash Player is already installed.

Aside from being ACP/MVP here, I'm also a Top Contributor with Google product forums. I'll ask my ChromeOS chums if they know of any significant updates from last week.

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