Skip to main content
Salonhub
Participant
Sep 21, 2016 11:13 AM UTC
Question

Crashes in WebKit.dll after upgrading to Adobe AIR 23

We have deployed an application using Adobe AIR on Windows and Mac. The app uses the HTML part of Adobe AIR. However of the last couple of days we've been getting multiple reports from our users that the app sometimes crashes during use. We haven't found any specific reason for the crash, apart that it happens in WebKit.dll. All affected users are using Adobe AIR 23.

I've filed a bug with #4191479

This topic is closed to new replies. Start a new post to keep the conversation going.

3 replies

Anonymous
Oct 22, 2016 4:51 AM UTC

I belive we are having the same issue.  Happen on update to v23.   Seems to be happening on all Windows OS's.

Our app starts eating memory slowly then the UI just glitches up where Adobe Air becomes unresponsive and a force shutdown is required.

It would be difficult to share our APP as it requires a MySQL db to run.  

I was able to intercept a crash and get a dump file of the EXE when it froze.

Let me know what you find.

Translate
Kratika Agarwal
Participating Frequently
Sep 21, 2016 1:20 PM UTC

Hi,

Could you please share the application with us so that we can reproduce the issue and look into it.

Please mail me at [kragarwa][adobe][com]

Translate
Brian_ONE
Participant
Oct 10, 2016 5:53 PM UTC

I have added windows logs to the BUG 4191479 - see link above.  Please look into this issue as Adobe AIR v23 seem very unstable with regards to WebKit.  I cannot reproduce the issue easilly, yet I can tell you that MANY users have reported issues with v23.  We need a response from Adobe on this, as this is causing widespread issues for us.

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices