Debugging production versions

Question

I have an App deployed for iOS and have a user that has reported a bug that I am currently unable to reproduce. He is the only one reporting the issue. His device, iPod Touch, has the latest iOS software, 6. I am trying to find out if there are any options out there to assist me with debugging his issue - remote debugging, logging, etc.?

Thanks, in advance, for any replies.

5898845 · Answer

For the enterprise application we're currently developing, we've implemented a logging mechanism using the as3commons logging framework.

When the user faces an issue, he can send the log to one or our servers. If that fails, he can send the log via mail as well.

We're very pleased with the solution and it proofed itself valuable a couple of times already. Highly recommend it, especially since the implementation is done in only a few hours.

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