Does AIR require a "C" drive in order to install?

Question

No matter what I do I cannot get AIR to install on my Windows7 Professional system. I have read and re-read many post and tried everything suggested.

This is all I get in the log file:

[2013-04-14:16:13:07] Runtime Installer begin with version 3.7.0.1530 on Windows 7 x86

[2013-04-14:16:13:07] Commandline is:

[2013-04-14:16:13:07] No installed runtime detected

I have tried running the cleanup tools but, because I have never had Adobe Air on my system, there is nothing to find thus, nothing to cleanup.

Yes, I am running as administrator

Yes, I tried disabling antivirus software

I remember seeing on a post that someone was told that they had no option to install to a different partion...it had to be C. Is that REALLY the case?

My C drive was going bad so I added another drive, backed up all of my important files and installed my OS on the new drive before removing the old drive. My system drive is now labeled "H".

I can't believe that in this day and time a program is not smart enough to know where the Program Files folder is regardless of drive letter.

My Budgeting Software now requires AIR as well as my Usage Meter with HughesNet Gen4 to track my monthly data. I NEED AIR TO WORK!

Please Help...

chris.campbell · Answer

I haven't tried using a drive other than C, so I can't say if this should work. I personally think running the system on a drive other than C: seems risky, but like you indicate, I was burned way back in the day with apps not performing as I expected when I made that type of change.

As for getting AIR installed, can you try creating a new and temporary user account and see if installing via the new account helps? Once installed, it should work for all existing accounts.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.