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N
Name__who_cares_
Known Participant
August 8, 2012
Question

Downloading the BBC Iplayer problems involving Adobe air which comes together with it

  • August 8, 2012
  • 2 replies
  • 18204 views

Downloading the BBC Iplayer problems involving Adobe air which comes together with it which says download error please try again, but never solves itself. Mean that the BBC Iplayer can not be downloaded

This topic has been closed for replies.

2 replies

H
hockeychrispy51
Participant
August 13, 2012

I'm having the same problem using 64 bit Windows 7 on a Dell laptop. I have identified that it is related to using Chrome. If I use IE then there is no problem, even using IE Tab as a Chrome extension to run IE inside Chrome! However I get the same problem on Chrome on my Windows XP Pro PC in the office.

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
August 14, 2012

I would recommend the following steps:

1. Download and install AIR 3.3 using this link:  http://get.adobe.com/air

2. Once AIR is installed, download the BBC iPlayer .air installer here: http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop _v3215.air

3.  Double click the bbc_iplayer_desktop_v3215.air file to start the installation.

We do have a known issue on Chrome with our webpage based installers.  Downloading these files seperately should work around this issue.

H
hockeychrispy51
Participant
August 14, 2012

Thank you for your help. I have tried your suggestion and that certainly gets the latest versions of both Air and BBC iPlayer installed properly. However if I try to download a program on BBC iPlayer in Chrome it still prompts me to install  iPlayer Desktop again before it will download the program.

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
August 8, 2012

Please try to install the AIR runtime by itself, you can get the installer here:  http://get.adobe.com/air

Once installed, give the BBC app a try again.  If you have problems installing, just let me know.

N
Name__who_cares_Author
Known Participant
August 9, 2012

Cheers but i have tried that. It downloads then, but when i try the BBC app it still says error. Wither i have Adobe Air on my computer or not, and the BBC app can only be downloaded with adobe air at the same time 2 for 1. The BBC suggest downloading 2 bat programmes but i do not know how that is soposed to work, i have tried but failed.

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
August 10, 2012

Are you using Chrome as your browser?

Could you try downloading the .air file here and installing by double clicking?

http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v3215.air

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