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November 22, 2013
Question

Error installing AIR application jledwardianadventcalendar.air

  • November 22, 2013
  • 1 reply
  • 697 views

Hi,

I'm trying to install an AIR application but keep receiving the error message:

"Sorry, an error has occured."

"The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author."

I've uninstalled and reinstalled AIR.

The installation log file follows:

 

[2013-11-22:11:48:47] Application Installer begin with version 3.9.0.1210 on Windows Vista x86

[2013-11-22:11:48:47] Commandline is: C:\Users\myname\Downloads\jledwardianadventcalendar.air

[2013-11-22:11:48:47] Installed runtime (3.9.0.1210) located at c:\Program Files\Common Files\Adobe AIR

[2013-11-22:11:48:48] Unpackaging file:///C:/Users/myname/Downloads/jledwardianadventcalendar.airto C:\Users\myname\AppData\Local\Temp\flaBD36.tmp

[2013-11-22:11:49:02] Application signature verified

[2013-11-22:11:49:02] Unpackaging/validation complete

[2013-11-22:11:49:02] No app located for appID 'JLAdventCalendarEdwardian2013' and pubID ''

[2013-11-22:11:49:06] Converting unpackaged application to a native installation package in C:\Users\myname\AppData\Local\Temp\fla5EA.tmp

[2013-11-22:11:49:12] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]

[2013-11-22:11:52:34] Application Installer end with exit code 7

Any help in 'decoding' this installation error message and guidance for a resolution is greatly appreciated.



Regards,



Mark

This topic has been closed for replies.

1 reply

Participant
November 26, 2013

I don't have an answer, just wanted to share your frustration. I'm running Windows Vista on a Toshiba Satellite with 40+GB free hard disk space and 2GB RAM so space is not the problem.  All updates have been made.

My AIR log shows the identical error info. I have requested help from the application's author, which first suggested it was Firefox causing the problem, but downloading from Chrome and IE made no difference. Nor did reinstalling AIR.  A friend was able to download this app with no problem. And I was able to download the other (somewhat smaller) JL app with no problem, which really seems strange.

Hoping someone here with more tech knowledge might be able to offer a suggestion.  If I get a helpful reply from the app author, I'll be sure to share it.