Skip to main content
rqc2015
rqc2015
Participant
February 18, 2015
Answered

Error message _ The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.

  • February 18, 2015
  • 1 reply
  • 1208 views


The error message chronically comes up today.

It does not matter what air file I attempt to install.

I have uninstalled, cleaned registry and all the usual things.

And then re-installed - with the same error messages


Windows 7. Updated current.

2.8 ghz processsor, 12 G Ram - a machine to cook breakfast and make the beds.



" The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author. "



Here is the latest install log -

I am not knowledgeable to know how to decipher what it means.


Might anyone have any insight?


[2015-02-18:10:58:58] Unpackaging/validation complete

[2015-02-18:10:58:58] No app located for appID 'LocalizerLeadsTool' and pubID ''

[2015-02-18:10:59:01] Converting unpackaged application to a native installation package in C:\Users\admin\AppData\Local\Temp\flaAA62.tmp

[2015-02-18:10:59:02] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]

[2015-02-18:10:59:03]

This topic has been closed for replies.
Correct answer rqc2015

I had a reply on another support area.

And

Because I asked for help here -

I believe it is the kind thing to do to post the

steps that allowed me to correct it.

I knew that I had the latest Adobe air platform.

I felt that I knew that the download files were current.

So -

It was that the one suggestion that I had -

Told to disable the firewall and antivirus program.

Instinct made me unplug the machine from the router.

I continued and disabled all the protections that I had put into place -

and watched as the first air program installed -

Since before January.

And then brought those protections back on line.

And re-attached the router line.

It does seem to function now.

1 reply

rqc2015
rqc2015AuthorCorrect answer
Participant
February 19, 2015

I had a reply on another support area.

And

Because I asked for help here -

I believe it is the kind thing to do to post the

steps that allowed me to correct it.

I knew that I had the latest Adobe air platform.

I felt that I knew that the download files were current.

So -

It was that the one suggestion that I had -

Told to disable the firewall and antivirus program.

Instinct made me unplug the machine from the router.

I continued and disabled all the protections that I had put into place -

and watched as the first air program installed -

Since before January.

And then brought those protections back on line.

And re-attached the router line.

It does seem to function now.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices