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Participant
Jun 13, 2012 7:37 PM UTC
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error updating Air

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chris.campbell
chris.campbellCorrect answer
Legend
Jun 13, 2012 10:16 PM UTC

Thank you for posting the logs.  Unfortunately, the msi log you posted was for the Microsoft Fixit application, not the AIR installer.   Microsoft has released a utility that can help resolve installation problems.  Would you mind giving this a try and let us know how it works for you?  When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system.  Once finished, download the latest version of AIR and install again.

Microsoft Install and Uninstall Fix It

If you still encounter problems, we'll need to review the AIR MSI log to investigate further.

Thanks,

Chris

3 replies

chris.campbell
chris.campbellCorrect answer
Legend
Jun 13, 2012 10:16 PM UTC

Thank you for posting the logs.  Unfortunately, the msi log you posted was for the Microsoft Fixit application, not the AIR installer.   Microsoft has released a utility that can help resolve installation problems.  Would you mind giving this a try and let us know how it works for you?  When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system.  Once finished, download the latest version of AIR and install again.

Microsoft Install and Uninstall Fix It

If you still encounter problems, we'll need to review the AIR MSI log to investigate further.

Thanks,

Chris

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jmz111Author
Participant
Jun 13, 2012 10:58 PM UTC

Chris,

Thanks!  The MS patch removed the old version and the new version installed without a problem.

Joe

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chris.campbell
Legend
Jun 13, 2012 10:59 PM UTC

Glad to hear it.  Thanks for letting me know Joe.

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