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J
jmz111
Participant
June 13, 2012
Answered

error updating Air

  • June 13, 2012
  • 1 reply
  • 3192 views
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Correct answer chris.campbell

Thank you for posting the logs.  Unfortunately, the msi log you posted was for the Microsoft Fixit application, not the AIR installer.   Microsoft has released a utility that can help resolve installation problems.  Would you mind giving this a try and let us know how it works for you?  When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system.  Once finished, download the latest version of AIR and install again.

Microsoft Install and Uninstall Fix It

If you still encounter problems, we'll need to review the AIR MSI log to investigate further.

Thanks,

Chris

1 reply

chris.campbell
chris.campbellCorrect answer
Legend
June 13, 2012

Thank you for posting the logs.  Unfortunately, the msi log you posted was for the Microsoft Fixit application, not the AIR installer.   Microsoft has released a utility that can help resolve installation problems.  Would you mind giving this a try and let us know how it works for you?  When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system.  Once finished, download the latest version of AIR and install again.

Microsoft Install and Uninstall Fix It

If you still encounter problems, we'll need to review the AIR MSI log to investigate further.

Thanks,

Chris

J
jmz111Author
Participant
June 13, 2012

Chris,

Thanks!  The MS patch removed the old version and the new version installed without a problem.

Joe

chris.campbell
chris.campbell
Legend
June 13, 2012

Glad to hear it.  Thanks for letting me know Joe.

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