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jtconte
Participant
September 22, 2012
Question

Fails to update on Mac 10.6.8

  • September 22, 2012
  • 2 replies
  • 901 views

Hi, I followed these steps and it continues to fail:

During installation of Adobe AIR, you receive an error dialog with contents similar to "An error occurred while installing Adobe AIR.  Installation may not be allowed by your administrator.  Please contact your administrator."

Follow these steps for the manual solution:

    •     
      Using Finder, navigate to your Applications folder and look for a file (not a folder) named "Adobe".  If one exists, rename or delete it.

    •     
      Open the Terminal application in your Applications/Utilities folder.  Run the following commands:

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      sudo chmod -R ug=rwx,o=rx /Applications/Adobe

      sudo chmod -R ug=rwx,o=rx ~/Library/Application\ Support/Adobe/

      sudo chmod -R ug=rwx,o=rx ~/Library/Application\ Support/Adobe/AIR/

      sudo chmod -R ug=rwx,o=rx /Users/Shared/Library/Application\ Support/Adobe/

    

Next, adjust the ownership of a particular folder. Run the following two commands in Terminal, noting the user name response of the "whoami" command.  Replace username with your username in the next command:

    •     
      whoami

    •     
      sudo chown -R username:staff ~/Library/Application\ Support/Adobe/AIR/

     

Close the Terminal application and rerun the Adobe AIR  installer.

Here is the log:

Sep 22 17:03:29 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14888]: Runtime Installer begin with version 3.4.0.2540 on Mac OS 10.6.8 x86

Sep 22 17:03:29 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14888]: Commandline is: -psn_0_2355775

Sep 22 17:03:29 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14888]: Installed runtime (3.3.0.3670) located at /Library/Frameworks/Adobe AIR.framework

Sep 22 17:03:38 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14888]: Relaunching with elevation

Sep 22 17:03:38 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14888]: Launching subprocess with commandline /Volumes/Adobe AIR/Adobe AIR Installer.app -ei

Sep 22 17:03:51 john-contes-mac-pro authexec[14898]: executing /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer

Sep 22 17:03:52 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Runtime Installer begin with version 3.4.0.2540 on Mac OS 10.6.8 x86

Sep 22 17:03:52 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Commandline is: -ei

Sep 22 17:03:52 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Installed runtime (3.3.0.3670) located at /Library/Frameworks/Adobe AIR.framework

Sep 22 17:03:53 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/Shared/Library/Application Support/Adobe"

Sep 22 17:03:53 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Launching subprocess with commandline /usr/sbin/chown -hfRP jtconte "/Users/jtconte/Library/Application Support/Adobe"

Sep 22 17:03:53 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/jtconte/Library/Application Support/Adobe"

Sep 22 17:03:53 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Launching subprocess with commandline /usr/sbin/chown -hfRP jtconte "/Users/jtconte/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin"

Sep 22 17:03:53 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Starting silent runtime update. Updating runtime from version 3.3.0.3670 to version 3.4.0.2540

Sep 22 17:04:13 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Registering /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist

Sep 22 17:04:14 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Got an unexpected fatal error while modifying plist: Error: Failed to register application (-10813)

Sep 22 17:04:14 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Error occurred during register filetype operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Failed to register application (-10813)" errorID=0]

Sep 22 17:13:17 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Rollback complete

Sep 22 17:13:17 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Failed to register application (-10813)" errorID=0]

Sep 22 17:13:17 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14888]: Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Failed to register application (-10813)" errorID=0]

Sep 22 17:13:17 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Runtime Installer end with exit code 7

Sep 22 17:18:39 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14888]: Runtime Installer end with exit code 7

Sep 22 17:18:39 john-contes-mac-pro com.apple.launchd.peruser.501[226] ([0x0-0x23f23f].com.adobe.air.Installer[14888]): Exited with exit code: 7

Sep 22 17:21:06 john-contes-mac-pro sudo[14970]: jtconte : TTY=ttys000 ; PWD=/Users/jtconte ; USER=root ; COMMAND=/bin/chmod -R ug=rwx,o=rx /Users/jtconte/Library/Application Support/Adobe/AIR/

Sep 22 17:23:36 john-contes-mac-pro sudo[14977]: jtconte : TTY=ttys000 ; PWD=/Users/jtconte ; USER=root ; COMMAND=/usr/sbin/chown -R jtconte:staff /Users/jtconte/Library/Application Support/Adobe/AIR/

Sep 22 17:23:59 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14978]: Runtime Installer begin with version 3.4.0.2540 on Mac OS 10.6.8 x86

Sep 22 17:23:59 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14978]: Commandline is: -psn_0_2396745

Sep 22 17:23:59 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14978]: Installed runtime (3.3.0.3670) located at /Library/Frameworks/Adobe AIR.framework

Sep 22 17:24:03 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14978]: Relaunching with elevation

Sep 22 17:24:03 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14978]: Launching subprocess with commandline /Volumes/Adobe AIR/Adobe AIR Installer.app -ei

Sep 22 17:24:09 john-contes-mac-pro authexec[14983]: executing /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer

Sep 22 17:24:10 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Runtime Installer begin with version 3.4.0.2540 on Mac OS 10.6.8 x86

Sep 22 17:24:10 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Commandline is: -ei

Sep 22 17:24:10 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Installed runtime (3.3.0.3670) located at /Library/Frameworks/Adobe AIR.framework

Sep 22 17:24:11 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/Shared/Library/Application Support/Adobe"

Sep 22 17:24:11 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Launching subprocess with commandline /usr/sbin/chown -hfRP jtconte "/Users/jtconte/Library/Application Support/Adobe"

Sep 22 17:24:11 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/jtconte/Library/Application Support/Adobe"

Sep 22 17:24:11 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Launching subprocess with commandline /usr/sbin/chown -hfRP jtconte "/Users/jtconte/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin"

Sep 22 17:24:11 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Starting silent runtime update. Updating runtime from version 3.3.0.3670 to version 3.4.0.2540

Sep 22 17:24:30 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Registering /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist

Sep 22 17:24:30 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Got an unexpected fatal error while modifying plist: Error: Failed to register application (-10813)

Sep 22 17:24:30 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Error occurred during register filetype operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Failed to register application (-10813)" errorID=0]

Sep 22 17:33:39 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Rollback complete

Sep 22 17:33:39 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Failed to register application (-10813)" errorID=0]

Sep 22 17:33:39 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14978]: Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Failed to register application (-10813)" errorID=0]

Sep 22 17:33:39 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Runtime Installer end with exit code 7

Sep 22 17:33:44 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14978]: Runtime Installer end with exit code 7

Sep 22 17:33:44 john-contes-mac-pro com.apple.launchd.peruser.501[226] ([0x0-0x249249].com.adobe.air.Installer[14978]): Exited with exit code: 7

Sep 22 17:35:55 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[15036]: Runtime Installer begin with version 3.4.0.2540 on Mac OS 10.6.8 x86

Sep 22 17:35:55 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[15036]: Commandline is: -psn_0_2433618

Sep 22 17:35:55 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[15036]: Installed runtime (3.3.0.3670) located at /Library/Frameworks/Adobe AIR.framework

Sep 22 17:39:35 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[15036]: Runtime Installer end with exit code 6

Sep 22 17:39:35 john-contes-mac-pro com.apple.launchd.peruser.501[226] ([0x0-0x252252].com.adobe.air.Installer[15036]): Exited with exit code: 6

Thanks for any help,

John

This topic has been closed for replies.

2 replies

chris.campbell
chris.campbell
Legend
October 2, 2012

Hi John,

Have you tried restarting your system to see if that resolves the problem?  I suspect this is related to LaunchServices and you might have something corrupted on your system.  You might want to consider resetting it (if a reboot doesn't fix the problem).

Chris

J
jtconteAuthor
Participant
October 2, 2012

Hi Chris,

The system has been restarted. I'm not sure what you mean by "resetting it" ?

John

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