Failure installing Air 2.7 upgrade from application installer

Forum|Forum|15 years ago
July 29, 2011
4 replies
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R

RationalStorm

Participant

We just had the same issue whe trying to upgrade our AIR app from requiring 3.3 to 3.4 by changing the application descriptor. We see the same message "Cannot complete installation because runtime updates are disabled on this machine" in our logs, but nothing was really ever done to disable updates on that particular machine. Checking on different computers now, but if this is a widespread problem then it would disastrous as our user would be unable to use the app. Any idea what is causing this?

This thread is the only(!) Google result for "Cannot complete installation because runtime updates are disabled on this machine".

chris.campbell

Legend

Please let me know if you see this on more than one machine. It's probably not related, but could you have disabled auto updates using the settings manager?

http://helpx.adobe.com/air/kb/archived-air-sdk-version.html

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RationalStorm

Participant

We have thankfully not seen it on other machines we tested. Just my personal machine. I installed the Settings Manager and it indicates that indeed Auto-Update Settings are disabled. I didn't not even know this tool exists and I have never had it installed on the machine. Is there any way the settings could have been disabled by some other way than this tool? I'm slightly worried that some of our users will be prevented from updating if they face a similar issue. The error message is not helpful, even to me as a developer.

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