flex air desktop application random crashes
Crash scene:
When we type keywords to serach products in our flex air desk application ,
and repeat to search very fast,it will crash almost very time.
When we repeat to search slowly, it random crashes.
Here is our application snapshot
here is the dump file's information using WinDbg
ModLoad: 00930000 00957000 C:\Program Files (x86)\SPS客户端\SPS客户端.exe
ModLoad: 76f80000 77100000 C:\Windows\SysWOW64\ntdll.dll
ModLoad: 74c50000 74d60000 C:\Windows\syswow64\kernel32.dll
ModLoad: 750a0000 750e7000 C:\Windows\syswow64\KERNELBASE.dll
ModLoad: 744d0000 7453f000 C:\Windows\SysWOW64\SYSFER.DLL
ModLoad: 75470000 760bc000 C:\Windows\syswow64\SHELL32.dll
ModLoad: 74d80000 74e2c000 C:\Windows\syswow64\msvcrt.dll
ModLoad: 74e30000 74e87000 C:\Windows\syswow64\SHLWAPI.dll
ModLoad: 74b30000 74bc0000 C:\Windows\syswow64\GDI32.dll
ModLoad: 76a60000 76b60000 C:\Windows\syswow64\USER32.dll
ModLoad: 74e90000 74f31000 C:\Windows\syswow64\ADVAPI32.dll
ModLoad: 76b60000 76b79000 C:\Windows\SysWOW64\sechost.dll
ModLoad: 752a0000 75390000 C:\Windows\syswow64\RPCRT4.dll
ModLoad: 74820000 74880000 C:\Windows\syswow64\SspiCli.dll
ModLoad: 74810000 7481c000 C:\Windows\syswow64\CRYPTBASE.dll
ModLoad: 75240000 7524a000 C:\Windows\syswow64\LPK.dll
ModLoad: 76270000 7630d000 C:\Windows\syswow64\USP10.dll
ModLoad: 6de90000 6e0d6000 C:\Windows\system32\msi.dll
ModLoad: 76560000 766bd000 C:\Windows\syswow64\ole32.dll
ModLoad: 73e60000 73eac000 C:\Windows\system32\apphelp.dll
ModLoad: 68660000 686ed000 C:\Windows\AppPatch\AcLayers.DLL
ModLoad: 74fd0000 75061000 C:\Windows\syswow64\OLEAUT32.dll
ModLoad: 75450000 75467000 C:\Windows\syswow64\USERENV.dll
ModLoad: 76f50000 76f5b000 C:\Windows\syswow64\profapi.dll
ModLoad: 724f0000 72541000 C:\Windows\system32\WINSPOOL.DRV
ModLoad: 71d10000 71d22000 C:\Windows\system32\MPR.dll
ModLoad: 66af0000 66d09000 C:\Windows\AppPatch\AcGenral.DLL
ModLoad: 722d0000 72350000 C:\Windows\system32\UxTheme.dll
ModLoad: 73c30000 73c62000 C:\Windows\system32\WINMM.dll
ModLoad: 73aa0000 73aaf000 C:\Windows\system32\samcli.dll
ModLoad: 6ff10000 6ff24000 C:\Windows\system32\MSACM32.dll
ModLoad: 744c0000 744c9000 C:\Windows\system32\VERSION.dll
ModLoad: 6e5b0000 6e5b3000 C:\Windows\system32\sfc.dll
ModLoad: 72db0000 72dbd000 C:\Windows\system32\sfc_os.DLL
ModLoad: 722b0000 722c3000 C:\Windows\system32\dwmapi.dll
ModLoad: 760d0000 7626d000 C:\Windows\syswow64\SETUPAPI.dll
ModLoad: 764b0000 764d7000 C:\Windows\syswow64\CFGMGR32.dll
ModLoad: 76800000 76812000 C:\Windows\syswow64\DEVOBJ.dll
ModLoad: 750f0000 7523b000 C:\Windows\syswow64\urlmon.dll
ModLoad: 74d70000 74d74000 C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll
ModLoad: 766c0000 766c4000 C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
ModLoad: 760c0000 760c5000 C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
ModLoad: 753f0000 753f4000 C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll
ModLoad: 75080000 75084000 C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll
ModLoad: 764a0000 764a3000 C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
ModLoad: 74d60000 74d63000 C:\Windows\syswow64\normaliz.DLL
ModLoad: 76820000 76a55000 C:\Windows\syswow64\iertutil.dll
ModLoad: 74880000 74b2b000 C:\Windows\syswow64\WININET.dll
ModLoad: 66890000 66ae9000 C:\Windows\AppPatch\AcXtrnal.DLL
ModLoad: 6e340000 6e346000 C:\Windows\system32\SHUNIMPL.DLL
ModLoad: 6e180000 6e191000 C:\Windows\system32\SortWindows6Compat.dll
ModLoad: 75390000 753f0000 C:\Windows\system32\IMM32.DLL
ModLoad: 766d0000 7679d000 C:\Windows\syswow64\MSCTF.dll
ModLoad: 74490000 744b9000 C:\Windows\SysWOW64\nvinit.dll
ModLoad: 6ad00000 6ad06000 C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\detoured.dll
ModLoad: 6ac30000 6ac61000 C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\nvd3d9wrap.dll
ModLoad: 6ab40000 6ab60000 C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\nvdxgiwrap.dll
ModLoad: 68000000 68042000 C:\Windows\SysWOW64\QIPCAP.dll
ModLoad: 71db0000 71df4000 C:\Windows\system32\DNSAPI.dll
ModLoad: 75410000 75445000 C:\Windows\syswow64\WS2_32.dll
ModLoad: 75070000 75076000 C:\Windows\syswow64\NSI.dll
ModLoad: 65460000 6688f000 c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll
ModLoad: 76340000 76461000 C:\Windows\syswow64\CRYPT32.dll
ModLoad: 75090000 7509c000 C:\Windows\syswow64\MSASN1.dll
ModLoad: 73c70000 73cac000 C:\Windows\system32\OLEACC.dll
ModLoad: 73cb0000 73cb5000 C:\Windows\system32\MSIMG32.dll
ModLoad: 764e0000 7655b000 C:\Windows\syswow64\COMDLG32.dll
ModLoad: 72550000 725d4000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_ec86b8d6858ec0bc\COMCTL32.dll
ModLoad: 6e380000 6e3f9000 C:\Windows\system32\mscms.dll
ModLoad: 73ec0000 73ec8000 C:\Windows\system32\Secur32.dll
ModLoad: 6aac0000 6ab32000 C:\Windows\system32\DSOUND.dll
ModLoad: 69d00000 69d25000 C:\Windows\system32\POWRPROF.dll
ModLoad: 74290000 742ac000 C:\Windows\system32\IPHLPAPI.DLL
ModLoad: 74280000 74287000 C:\Windows\system32\WINNSI.DLL
ModLoad: 692b0000 692e0000 C:\Windows\system32\dinput8.dll
ModLoad: 73af0000 73b07000 C:\Windows\system32\CRYPTSP.dll
ModLoad: 73ab0000 73aeb000 C:\Windows\system32\rsaenh.dll
ModLoad: 74bc0000 74c43000 C:\Windows\syswow64\CLBCatQ.DLL
ModLoad: 6e350000 6e37e000 C:\Windows\system32\mlang.dll
ModLoad: 726a0000 726d9000 C:\Windows\System32\MMDevApi.dll
ModLoad: 6ad20000 6ae15000 C:\Windows\System32\PROPSYS.dll
ModLoad: 73cc0000 73e5e000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d\comctl32.dll
ModLoad: 72fc0000 730f1000 C:\Windows\system32\WindowsCodecs.dll
ModLoad: 6fba0000 6fd13000 C:\PROGRA~2\MICROS~1\Office16\GROOVEEX.DLL
ModLoad: 72d90000 72da5000 C:\Windows\system32\VCRUNTIME140.dll
ModLoad: 72e20000 72e24000 C:\Windows\system32\api-ms-win-crt-runtime-l1-1-0.dll
ModLoad: 6fdb0000 6fe91000 C:\Windows\system32\ucrtbase.DLL
ModLoad: 72d80000 72d83000 C:\Windows\system32\api-ms-win-core-timezone-l1-1-0.dll
ModLoad: 72d70000 72d73000 C:\Windows\system32\api-ms-win-core-file-l2-1-0.dll
ModLoad: 72d60000 72d63000 C:\Windows\system32\api-ms-win-core-localization-l1-2-0.dll
ModLoad: 72660000 72663000 C:\Windows\system32\api-ms-win-core-synch-l1-2-0.dll
ModLoad: 72d50000 72d53000 C:\Windows\system32\api-ms-win-core-processthreads-l1-1-1.dll
ModLoad: 72d40000 72d43000 C:\Windows\system32\api-ms-win-core-file-l1-2-0.dll
ModLoad: 72d30000 72d34000 C:\Windows\system32\api-ms-win-crt-string-l1-1-0.dll
ModLoad: 72d20000 72d23000 C:\Windows\system32\api-ms-win-crt-heap-l1-1-0.dll
ModLoad: 72d10000 72d14000 C:\Windows\system32\api-ms-win-crt-stdio-l1-1-0.dll
ModLoad: 72d00000 72d04000 C:\Windows\system32\api-ms-win-crt-convert-l1-1-0.dll
ModLoad: 6fd40000 6fdad000 C:\Windows\system32\MSVCP140.dll
ModLoad: 72cf0000 72cf3000 C:\Windows\system32\api-ms-win-crt-locale-l1-1-0.dll
ModLoad: 70ce0000 70ce5000 C:\Windows\system32\api-ms-win-crt-math-l1-1-0.dll
ModLoad: 70cd0000 70cd5000 C:\Windows\system32\api-ms-win-crt-multibyte-l1-1-0.dll
ModLoad: 70cc0000 70cc3000 C:\Windows\system32\api-ms-win-crt-time-l1-1-0.dll
ModLoad: 70cb0000 70cb3000 C:\Windows\system32\api-ms-win-crt-filesystem-l1-1-0.dll
ModLoad: 6fd30000 6fd33000 C:\Windows\system32\api-ms-win-crt-environment-l1-1-0.dll
ModLoad: 6fd20000 6fd23000 C:\Windows\system32\api-ms-win-crt-utility-l1-1-0.dll
ModLoad: 6f070000 6f8ce000 C:\PROGRA~2\MICROS~1\Office16\2052\GrooveIntlResource.dll
ModLoad: 6f9c0000 6f9d2000 C:\Program Files (x86)\Common Files\TortoiseOverlays\TortoiseOverlays.dll
ModLoad: 6f9b0000 6f9bd000 C:\Program Files\TortoiseSVN\bin\TortoiseStub32.dll
ModLoad: 6f000000 6f06c000 C:\Program Files\TortoiseSVN\bin\TortoiseSVN32.dll
ModLoad: 68f20000 69218000 C:\Program Files\TortoiseSVN\bin\libsvn_tsvn32.dll
ModLoad: 6efd0000 6eff4000 C:\Program Files\TortoiseSVN\bin\libapr_tsvn32.dll
ModLoad: 74450000 7448c000 C:\Windows\system32\MSWSOCK.dll
ModLoad: 6e4f0000 6e5af000 C:\Windows\system32\MSVCR100.dll
ModLoad: 6ef90000 6efc6000 C:\Program Files\TortoiseSVN\bin\libaprutil_tsvn32.dll
ModLoad: 75250000 75295000 C:\Windows\syswow64\WLDAP32.dll
ModLoad: 6f9a0000 6f9ad000 C:\Program Files\TortoiseSVN\bin\intl3_tsvn32.dll
ModLoad: 6ef70000 6ef83000 C:\Program Files\TortoiseSVN\bin\libsasl32.dll
ModLoad: 6e480000 6e4e9000 C:\Windows\system32\MSVCP100.dll
ModLoad: 6e400000 6e431000 C:\Windows\system32\EhStorShell.dll
ModLoad: 68b10000 68f16000 C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL
ModLoad: 739d0000 73a73000 C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2\MSVCR90.dll
ModLoad: 73480000 7350e000 C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2\MSVCP90.dll
ModLoad: 6ef40000 6ef6b000 C:\Windows\WinSxS\x86_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0.30729.4148_none_51ca66a2bbe76806\ATL90.DLL
ModLoad: 686f0000 68b0a000 C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE14\Cultures\office.odf
ModLoad: 66fd0000 677e0000 C:\PROGRA~2\MICROS~1\Office14\2052\GrooveIntlResource.dll
ModLoad: 6e470000 6e476000 C:\Windows\system32\IconCodecService.dll
ModLoad: 6ff40000 6ff76000 C:\Windows\system32\AUDIOSES.DLL
ModLoad: 10000000 103a5000 C:\Program Files (x86)\Sangfor\SSL\ClientComponent\SangforTcp.dll
ModLoad: 74010000 7412c000 C:\Windows\system32\MFC42.DLL
ModLoad: 73f80000 7400c000 C:\Windows\system32\ODBC32.dll
ModLoad: 73f10000 73f76000 C:\Windows\system32\MSVCP60.dll
ModLoad: 73ed0000 73f08000 C:\Windows\system32\odbcint.dll
ModLoad: 73eb0000 73eb5000 C:\Windows\System32\wshtcpip.dll
ModLoad: 72260000 72266000 C:\Windows\System32\wship6.dll
ModLoad: 74130000 74151000 C:\Windows\system32\ntmarta.dll
ModLoad: 72270000 72274000 C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
ModLoad: 73670000 73674000 C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
ModLoad: 0c830000 0ca68000 C:\Program Files (x86)\Sangfor\SSL\ClientComponent\SangforNsp.dll
ModLoad: 72170000 7225b000 C:\Windows\system32\dbghelp.dll
ModLoad: 71d50000 71d88000 C:\Windows\System32\fwpuclnt.dll
ModLoad: 71d40000 71d46000 C:\Windows\system32\rasadhlp.dll
(3670.2fd8): Access violation - code c0000005 (!!! second chance !!!)
eax=0384773c ebx=40000000 ecx=fffffff8 edx=0ac24000 esi=fffff000 edi=0ac2474c
eip=659ca9da esp=0014db8c ebp=0014db98 iopl=0 nv up ei ng nz na po nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010282
*** ERROR: Symbol file could not be found. Defaulted to export symbols for c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll -
Adobe_AIR+0x56a9da:
659ca9da 8b4104 mov eax,dword ptr [ecx+4] ds:002b:fffffffc=????????
0:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Windows\syswow64\USER32.dll -
*** ERROR: Module load completed but symbols could not be loaded for C:\Windows\SysWOW64\QIPCAP.dll
***** OS symbols are WRONG. Please fix symbols to do analysis.
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Windows\syswow64\kernel32.dll -
***** OS (WOW64 kernel32) symbols are WRONG. Please fix symbols to do analysis.
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: ntdll!_PEB ***
*** ***
*************************************************************************
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Windows\AppPatch\AcXtrnal.DLL -
*** ERROR: Module load completed but symbols could not be loaded for C:\Program Files (x86)\SPS客户端\SPS客户端.exe
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Windows\syswow64\ole32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Windows\System32\MMDevApi.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Windows\system32\MSWSOCK.dll -
FAULTING_IP:
Adobe_AIR+56a9da
659ca9da 8b4104 mov eax,dword ptr [ecx+4]
EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 659ca9da (Adobe_AIR+0x0056a9da)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: fffffffc
Attempt to read from address fffffffc
FAULTING_THREAD: 00002fd8
PROCESS_NAME: SPS¿Í»§¶Ë.exe
ADDITIONAL_DEBUG_TEXT:
Use '!findthebuild' command to search for the target build information.
If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.
FAULTING_MODULE: 74c50000 kernel32
DEBUG_FLR_IMAGE_TIMESTAMP: 5a1f81ab
MODULE_NAME: Adobe_AIR
ERROR_CODE: (NTSTATUS) 0xc0000005 - 0x%08lx
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - 0x%08lx
EXCEPTION_PARAMETER1: 00000000
EXCEPTION_PARAMETER2: fffffffc
READ_ADDRESS: fffffffc
FOLLOWUP_IP:
Adobe_AIR+56a9da
659ca9da 8b4104 mov eax,dword ptr [ecx+4]
DETOURED_IMAGE: 1
MOD_LIST: <ANALYSIS/>
BUGCHECK_STR: APPLICATION_FAULT_INVALID_POINTER_READ_WRONG_SYMBOLS
PRIMARY_PROBLEM_CLASS: INVALID_POINTER_READ
DEFAULT_BUCKET_ID: INVALID_POINTER_READ
IP_ON_HEAP: 0aef61b9
The fault address in not in any loaded module, please check your build's rebase
log at <releasedir>\bin\build_logs\timebuild\ntrebase.log for module which may
contain the address if it were loaded.
FRAME_ONE_INVALID: 1
LAST_CONTROL_TRANSFER: from 0aef61b9 to 659ca9da
STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
0014db98 0aef61b9 0ac24710 0ac2474c 05ecfbe0 Adobe_AIR+0x56a9da
0014dc88 659d0e60 0ac24710 00000058 0000000a 0xaef61b9
0014dcbc 659c9bfe 00000001 0014dce8 0f66a681 Adobe_AIR+0x570e60
0014dcdc 65920b7e 0f5e7f58 0014dd0c 65912749 Adobe_AIR+0x569bfe
0014dce8 65912749 0f577280 00000003 0014dd40 Adobe_AIR+0x4c0b7e
0014dd0c 65956e9b 00000003 0014dd40 0f66a9db Adobe_AIR+0x4b2749
0014ddd8 6592b83d 0a012bf8 00000001 0014de30 Adobe_AIR+0x4f6e9b
0014de00 6592c249 0a012bf8 00000001 0014de30 Adobe_AIR+0x4cb83d
0014de68 6594a183 0a012bf8 02d01311 00000001 Adobe_AIR+0x4cc249
0014de8c 659381a1 0a012bf8 0014dee8 00000001 Adobe_AIR+0x4ea183
0014e03c 656a17da 00000001 0014e0b8 0aee42c7 Adobe_AIR+0x4d81a1
0014e060 6570791c 02d4d6a0 0f0f0880 0f0f0880 Adobe_AIR+0x2417da
0014e0b8 6592b83d 0abe5e68 00000001 0014e110 Adobe_AIR+0x2a791c
0014e0e0 6592c249 0abe5e68 00000001 0014e110 Adobe_AIR+0x4cb83d
0014e140 6594a183 0abe5e68 0f0f0881 00000001 Adobe_AIR+0x4cc249
0014e164 659381a1 0abe5e68 0014e1c0 00000001 Adobe_AIR+0x4ea183
0014e2f8 6596784c 0969e740 0e72f7c0 0e72f7c0 Adobe_AIR+0x4d81a1
0014e3b0 65946554 0a012b20 00000001 0014e494 Adobe_AIR+0x50784c
0014e3d0 6594a13a 0a012b20 00000001 0014e494 Adobe_AIR+0x4e6554
0014e4a4 6575b562 12f98708 0f1cf971 48907719 Adobe_AIR+0x4ea13a
0014e4d4 6575b4e8 ffffffff ffffffff 56433230 Adobe_AIR+0x2fb562
0014e4f8 65624c2a ffff027f 02dca020 0014ebc8 Adobe_AIR+0x2fb4e8
0014e53c 6575ea53 0ac24768 6629f1d4 0f467340 Adobe_AIR+0x1c4c2a
0014e624 65665054 02dc5000 004019a8 0000e1cd Adobe_AIR+0x2fea53
0014e6b8 658059b7 000000c8 48907555 00000000 Adobe_AIR+0x205054
0014e7e0 65805c2c 0000040c 00000000 00000000 Adobe_AIR+0x3a59b7
0014e800 656e240c 01a21ed0 0000040c 00000000 Adobe_AIR+0x3a5c2c
0014e850 76a762fa 048d78a0 00000000 00000000 Adobe_AIR+0x28240c
0014e87c 76a76d3a 029b0ff0 01a21ed0 0000040c USER32!gapfnScSendMessage+0x332
0014e8f4 76a777c4 00000000 029b0ff0 01a21ed0 USER32!GetThreadDesktop+0xd7
0014e954 76a7788a 029b0ff0 00000000 0014eb94 USER32!CharPrevW+0x138
0014e964 6801a308 04991b68 04991b60 04991b68 USER32!DispatchMessageW+0xf
0014eb94 6586bf2d 04991b68 66699b70 66699af0 QIPCAP+0x1a308
0014ebb0 65793cfb 48907e09 00000104 0000005c Adobe_AIR+0x40bf2d
00000000 00000000 00000000 00000000 00000000 Adobe_AIR+0x333cfb
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: Adobe_AIR+56a9da
FOLLOWUP_NAME: MachineOwner
STACK_COMMAND: ~0s ; kb
BUCKET_ID: WRONG_SYMBOLS
IMAGE_NAME: c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll
FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_c:_Program_Files_(x86)_Common_Files_Adobe_AIR_Versions_1.0_Adobe_AIR.dll!Unknown
Followup: MachineOwner
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