Getting PowerPC Error Message On Intel Mac 10.11.6

Question

We have a client that has an intel mac and went to update to a new version of our adobe air desktop app when they started getting this error message

You can’t open the application "our app" because PowerPC applications are no longer supported.

She isn't on a powerpc computer. We've uninstalled adobe air and our app and reinstalled the latest version numerous times with no change to the error message.

"Adobe AIR Application Installer[1420]: Application Installer begin with version 32.0.0.125 on Mac OS 10.11.6 x86"

We do not have any other clients who are experiencing this issue nor can we reproduce this issue on our macs.

Any suggestions

SCloud · Accepted Answer

Issue resolved. this is a bug specific to max os 10.11.6 and it is a corrupted launch services database

solutions are as follows:

1. restart computer (didn't work for us)

2. move application from application to desktop. (this worked for us)

3. run this command

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/Support/lsregister -kill -r -domain local -domain user

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