Skip to main content
B
brianc37015631
Participant
September 9, 2018
Question

Help - Can't install Adobe AIR on my new MacBook Pro

  • September 9, 2018
  • 1 reply
  • 406 views

I am new to posting here.  I recently purchased and set up a MacBook Pro running 10.13.6.  I have been trying to install Adobe Air but keep getting the following message:  “AdobeAIR.dmg” is damaged and can’t be opened. You should move it to the Trash.  No matter what I do I can't get past this error message.  Help!  Help! Help!  Thank you.

This topic has been closed for replies.

1 reply

ridhij4208356012135538
Adobe Employee
ridhij4208356012135538
Adobe Employee
September 10, 2018

Hi,

Please clean up your trash and try installing Adobe AIR again. You can download the latest version from Adobe - Adobe AIR page.

Thanks!

B
brianc37015631Author
Participant
September 10, 2018

Thank you for the reply.  I empty my trash and then downloaded the latest version.  Unfortunately I got the same message.  Any other suggestions would be greatly appreciated.  

ridhij4208356012135538
Adobe Employee
ridhij4208356012135538
Adobe Employee
September 14, 2018

Hi,

Are you having administrator rights on the machine? Does it have any other partition where some other OS is installed? Can you check the system date on your machine and see if it is set to current date.

Thanks!

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices