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rai1968
Participant
March 21, 2011
Question

Help with Zinio - Air install issues on Mac os 10.6.6 Please

  • March 21, 2011
  • 1 reply
  • 4520 views

I am trying to install Zinio 4 (Adobe Air app) on my new Mac but keep getting message " The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author. " ...Adobe Air installs fine, just the Zinio part has error

I contacted Zinio, they seem to think its an Adobe issue..please help.

This topic has been closed for replies.

1 reply

R
rai1968Author
Participant
March 29, 2011

Hello, Anyone from Adobe????????????????????????????????

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
March 29, 2011

Sorry for the delay.  Could you post the contents of your AIR installer log so we can review further?  For full details on finding this log, please see:

http://kb2.adobe.com/cps/403/kb403150.html#main_viewlog

Thanks,

Chris

R
rai1968Author
Participant
March 29, 2011

Mar 29 21:39:50 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13157]: Runtime Installer begin with version 2.6.0.19120 on Mac OS 10.6.7 x86

Mar 29 21:39:50 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13157]: Commandline is: -playerVersion=10,2,154,25 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -x1 http://imgs.zinio.com/zinio-reader/installers/ZinioReader4.air

Mar 29 21:39:50 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13157]: Installed runtime (2.6.0.19120) located at /Library/Frameworks/Adobe AIR.framework

Mar 29 21:39:51 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13157]: Invoking Application Installer for combined install

Mar 29 21:39:51 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13157]: Launching subprocess with commandline /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer -runtime "/var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/Frameworks" -playerVersion=10,2,154,25 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://imgs.zinio.com/zinio-reader/installers/ZinioReader4.air

Mar 29 21:39:51 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13158]: Application Installer begin with version 2.6.0.19120 on Mac OS 10.6.7 x86

Mar 29 21:39:51 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13158]: Commandline is: -runtime "/var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/Frameworks" -playerVersion=10,2,154,25 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://imgs.zinio.com/zinio-reader/installers/ZinioReader4.air

Mar 29 21:39:51 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13158]: Installed runtime (2.6.0.19120) located at /Library/Frameworks/Adobe AIR.framework

Mar 29 21:39:51 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13158]: Unpackaging http://imgs.zinio.com/zinio-reader/installers/ZinioReader4.air to /private/var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/TemporaryItems/FlashTmp0

Mar 29 21:39:58 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13158]: Application signature verified

Mar 29 21:39:58 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13158]: Unpackaging/validation complete

Mar 29 21:39:58 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13158]: No app located in directory /Users/hawrai/Dropbox/mac apps/GMX-PhotoPainter/Applications/Zinio Reader 4.app

Mar 29 21:39:58 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13158]: Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Missing necessary file META-INF/AIR/application.xml" errorID=0]

Mar 29 21:40:00 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13158]: Application Installer end with exit code 7

Mar 29 21:40:00 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13157]: Subprocess app installer failed (7)

Mar 29 21:40:00 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13157]: Runtime Installer end with exit code 7

Mar 29 21:40:36 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13179]: Runtime Installer begin with version 2.6.0.19120 on Mac OS 10.6.7 x86

Mar 29 21:40:36 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13179]: Commandline is: -playerVersion=10,1,52,15 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://imgs.zinio.com/zinio-reader/installers/ZinioReader4.air

Mar 29 21:40:36 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13179]: Installed runtime (2.6.0.19120) located at /Library/Frameworks/Adobe AIR.framework

Mar 29 21:40:36 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13179]: Invoking Application Installer for combined install

Mar 29 21:40:36 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13179]: Launching subprocess with commandline /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer -runtime "/var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/Frameworks" -playerVersion=10,1,52,15 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://imgs.zinio.com/zinio-reader/installers/ZinioReader4.air

Mar 29 21:40:36 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13180]: Application Installer begin with version 2.6.0.19120 on Mac OS 10.6.7 x86

Mar 29 21:40:36 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13180]: Commandline is: -runtime "/var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/Frameworks" -playerVersion=10,1,52,15 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://imgs.zinio.com/zinio-reader/installers/ZinioReader4.air

Mar 29 21:40:36 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13180]: Installed runtime (2.6.0.19120) located at /Library/Frameworks/Adobe AIR.framework

Mar 29 21:40:37 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13180]: Unpackaging http://imgs.zinio.com/zinio-reader/installers/ZinioReader4.air to /private/var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/TemporaryItems/FlashTmp0

Mar 29 21:40:41 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13180]: Application signature verified

Mar 29 21:40:41 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13180]: Unpackaging/validation complete

Mar 29 21:40:41 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13180]: No app located in directory /Users/hawrai/Dropbox/mac apps/GMX-PhotoPainter/Applications/Zinio Reader 4.app

Mar 29 21:40:41 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13180]: Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Missing necessary file META-INF/AIR/application.xml" errorID=0]

Mar 29 21:40:43 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13180]: Application Installer end with exit code 7

Mar 29 21:40:43 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13179]: Subprocess app installer failed (7)

Mar 29 21:40:43 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13179]: Runtime Installer end with exit code 7

Mar 29 21:40:47 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13184]: Runtime Installer begin with version 2.6.0.19120 on Mac OS 10.6.7 x86

Mar 29 21:40:47 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13184]: Commandline is: -playerVersion=10,1,52,15 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://imgs.zinio.com/zinio-reader/installers/ZinioReader4.air

Mar 29 21:40:47 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13184]: Installed runtime (2.6.0.19120) located at /Library/Frameworks/Adobe AIR.framework

Mar 29 21:40:47 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13184]: Invoking Application Installer for combined install

Mar 29 21:40:47 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13184]: Launching subprocess with commandline /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer -runtime "/var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/Frameworks" -playerVersion=10,1,52,15 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://imgs.zinio.com/zinio-reader/installers/ZinioReader4.air

Mar 29 21:40:47 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13185]: Application Installer begin with version 2.6.0.19120 on Mac OS 10.6.7 x86

Mar 29 21:40:47 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13185]: Commandline is: -runtime "/var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/Frameworks" -playerVersion=10,1,52,15 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://imgs.zinio.com/zinio-reader/installers/ZinioReader4.air

Mar 29 21:40:47 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13185]: Installed runtime (2.6.0.19120) located at /Library/Frameworks/Adobe AIR.framework

Mar 29 21:40:48 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13185]: Unpackaging http://imgs.zinio.com/zinio-reader/installers/ZinioReader4.air to /private/var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/TemporaryItems/FlashTmp0

Mar 29 21:40:52 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13185]: Application signature verified

Mar 29 21:40:52 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13185]: Unpackaging/validation complete

Mar 29 21:40:52 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13185]: No app located in directory /Users/hawrai/Dropbox/mac apps/GMX-PhotoPainter/Applications/Zinio Reader 4.app

Mar 29 21:40:52 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13185]: Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Missing necessary file META-INF/AIR/application.xml" errorID=0]

Mar 29 21:40:57 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13185]: Application Installer end with exit code 7

Mar 29 21:40:57 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13184]: Subprocess app installer failed (7)

Mar 29 21:40:57 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13184]: Runtime Installer end with exit code 7

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