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rai1968
Participant
Mar 21, 2011 8:08 PM UTC
Question

Help with Zinio - Air install issues on Mac os 10.6.6 Please

I am trying to install Zinio 4 (Adobe Air app) on my new Mac but keep getting message " The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author. " ...Adobe Air installs fine, just the Zinio part has error

I contacted Zinio, they seem to think its an Adobe issue..please help.

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8 replies

rai1968Author
Participant
Mar 29, 2011 8:49 PM UTC

Hello, Anyone from Adobe????????????????????????????????

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chris.campbell
chris.campbell
Legend
Mar 29, 2011 9:36 PM UTC

Sorry for the delay.  Could you post the contents of your AIR installer log so we can review further?  For full details on finding this log, please see:

http://kb2.adobe.com/cps/403/kb403150.html#main_viewlog

Thanks,

Chris

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rai1968Author
Participant
Mar 29, 2011 10:36 PM UTC

Mar 29 21:39:50 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13157]: Runtime Installer begin with version 2.6.0.19120 on Mac OS 10.6.7 x86

Mar 29 21:39:50 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13157]: Commandline is: -playerVersion=10,2,154,25 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -x1 http://imgs.zinio.com/zinio-reader/installers/ZinioReader4.air

Mar 29 21:39:50 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13157]: Installed runtime (2.6.0.19120) located at /Library/Frameworks/Adobe AIR.framework

Mar 29 21:39:51 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13157]: Invoking Application Installer for combined install

Mar 29 21:39:51 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13157]: Launching subprocess with commandline /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer -runtime "/var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/Frameworks" -playerVersion=10,2,154,25 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://imgs.zinio.com/zinio-reader/installers/ZinioReader4.air

Mar 29 21:39:51 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13158]: Application Installer begin with version 2.6.0.19120 on Mac OS 10.6.7 x86

Mar 29 21:39:51 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13158]: Commandline is: -runtime "/var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/Frameworks" -playerVersion=10,2,154,25 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://imgs.zinio.com/zinio-reader/installers/ZinioReader4.air

Mar 29 21:39:51 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13158]: Installed runtime (2.6.0.19120) located at /Library/Frameworks/Adobe AIR.framework

Mar 29 21:39:51 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13158]: Unpackaging http://imgs.zinio.com/zinio-reader/installers/ZinioReader4.air to /private/var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/TemporaryItems/FlashTmp0

Mar 29 21:39:58 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13158]: Application signature verified

Mar 29 21:39:58 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13158]: Unpackaging/validation complete

Mar 29 21:39:58 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13158]: No app located in directory /Users/hawrai/Dropbox/mac apps/GMX-PhotoPainter/Applications/Zinio Reader 4.app

Mar 29 21:39:58 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13158]: Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Missing necessary file META-INF/AIR/application.xml" errorID=0]

Mar 29 21:40:00 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13158]: Application Installer end with exit code 7

Mar 29 21:40:00 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13157]: Subprocess app installer failed (7)

Mar 29 21:40:00 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airyo2mNf/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13157]: Runtime Installer end with exit code 7

Mar 29 21:40:36 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13179]: Runtime Installer begin with version 2.6.0.19120 on Mac OS 10.6.7 x86

Mar 29 21:40:36 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13179]: Commandline is: -playerVersion=10,1,52,15 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://imgs.zinio.com/zinio-reader/installers/ZinioReader4.air

Mar 29 21:40:36 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13179]: Installed runtime (2.6.0.19120) located at /Library/Frameworks/Adobe AIR.framework

Mar 29 21:40:36 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13179]: Invoking Application Installer for combined install

Mar 29 21:40:36 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13179]: Launching subprocess with commandline /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer -runtime "/var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/Frameworks" -playerVersion=10,1,52,15 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://imgs.zinio.com/zinio-reader/installers/ZinioReader4.air

Mar 29 21:40:36 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13180]: Application Installer begin with version 2.6.0.19120 on Mac OS 10.6.7 x86

Mar 29 21:40:36 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13180]: Commandline is: -runtime "/var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/Frameworks" -playerVersion=10,1,52,15 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://imgs.zinio.com/zinio-reader/installers/ZinioReader4.air

Mar 29 21:40:36 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13180]: Installed runtime (2.6.0.19120) located at /Library/Frameworks/Adobe AIR.framework

Mar 29 21:40:37 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13180]: Unpackaging http://imgs.zinio.com/zinio-reader/installers/ZinioReader4.air to /private/var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/TemporaryItems/FlashTmp0

Mar 29 21:40:41 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13180]: Application signature verified

Mar 29 21:40:41 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13180]: Unpackaging/validation complete

Mar 29 21:40:41 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13180]: No app located in directory /Users/hawrai/Dropbox/mac apps/GMX-PhotoPainter/Applications/Zinio Reader 4.app

Mar 29 21:40:41 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13180]: Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Missing necessary file META-INF/AIR/application.xml" errorID=0]

Mar 29 21:40:43 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13180]: Application Installer end with exit code 7

Mar 29 21:40:43 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13179]: Subprocess app installer failed (7)

Mar 29 21:40:43 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airzz4nS5/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13179]: Runtime Installer end with exit code 7

Mar 29 21:40:47 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13184]: Runtime Installer begin with version 2.6.0.19120 on Mac OS 10.6.7 x86

Mar 29 21:40:47 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13184]: Commandline is: -playerVersion=10,1,52,15 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://imgs.zinio.com/zinio-reader/installers/ZinioReader4.air

Mar 29 21:40:47 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13184]: Installed runtime (2.6.0.19120) located at /Library/Frameworks/Adobe AIR.framework

Mar 29 21:40:47 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13184]: Invoking Application Installer for combined install

Mar 29 21:40:47 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13184]: Launching subprocess with commandline /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer -runtime "/var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/Frameworks" -playerVersion=10,1,52,15 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://imgs.zinio.com/zinio-reader/installers/ZinioReader4.air

Mar 29 21:40:47 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13185]: Application Installer begin with version 2.6.0.19120 on Mac OS 10.6.7 x86

Mar 29 21:40:47 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13185]: Commandline is: -runtime "/var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/Frameworks" -playerVersion=10,1,52,15 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://imgs.zinio.com/zinio-reader/installers/ZinioReader4.air

Mar 29 21:40:47 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13185]: Installed runtime (2.6.0.19120) located at /Library/Frameworks/Adobe AIR.framework

Mar 29 21:40:48 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13185]: Unpackaging http://imgs.zinio.com/zinio-reader/installers/ZinioReader4.air to /private/var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/TemporaryItems/FlashTmp0

Mar 29 21:40:52 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13185]: Application signature verified

Mar 29 21:40:52 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13185]: Unpackaging/validation complete

Mar 29 21:40:52 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13185]: No app located in directory /Users/hawrai/Dropbox/mac apps/GMX-PhotoPainter/Applications/Zinio Reader 4.app

Mar 29 21:40:52 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13185]: Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Missing necessary file META-INF/AIR/application.xml" errorID=0]

Mar 29 21:40:57 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[13185]: Application Installer end with exit code 7

Mar 29 21:40:57 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13184]: Subprocess app installer failed (7)

Mar 29 21:40:57 Rais-MacBook-Pro /var/folders/QE/QEGMgGugF3a-enlK0dCYhE+++TI/-Tmp-/airpu5P1R/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[13184]: Runtime Installer end with exit code 7

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