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marchbold
marchbold
Inspiring
October 16, 2014
Answered

How can we better support the distriqt extensions?

  • October 16, 2014
  • 11 replies
  • 4335 views

So after almost a year of using Uservoice, we've realised that it's not meeting the needs of supporting our extensions so we wanted to ask for suggestions on how we can better improve the experience and support we provide. We do strive to provide great support but comments from the community seem to indicate we're not meeting your expectations.

We are a small team and the extensions by no means pay our bills so what we are looking at is improving our usage of available tools to provide better support.

Our current thoughts are to move completely to github for issues and wiki, and start a public forum, perhaps a group on Google groups, but we are very open to suggestions at this stage.

We're hoping to update over the next month. Any suggestions you have as to better software or ways to utilise github will be most welcome, or even if there's something that you feel we're not doing well enough at the moment.

Cheers,

Michael

    This topic has been closed for replies.
    Correct answer marchbold

    Any of our customers here who want to have some input on the future of the extensions and the license there's currently a discussion on github that we'd love your input on.

    https://github.com/distriqt/airnativeextensions/issues/258

    Regards,

    Michael


    Hi all,

    The new support and license extension site is now available.

    As promised the new extensions are available through the site and all have had the server check removed. Each of your applications will now be completely independent of our servers.

    To get started with the new site you should:

    Each of the extensions now has a dedicated area and we are planning to further expand these areas with getting started guides, screenshots, code snippets and FAQ's. Check out the Adverts extension here.

    Get started now http://airnativeextensions.com

    11 replies

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    Infin8
    Infin8
    Inspiring
    October 16, 2014

    I'm not sure what the full capabilities of user voice are but I've always thought your implementation was severely lacking content, making it pretty useless.

    e.g. The extensions area only includes info regarding 3 extensions.

    What I think would be very useful to both Distriqt and users is an area where you can select a particular extension (and list all your extensions) and have searchable content which includes tips, faqs, questions asked and answered, i.e. a forum of some sort.

    As far as I can see GitHub has no search functionality so if I run into a problem that I cannot resolve the first step is to contact Distriqt. I also think it's important to only have one location to go to for information. i.e. Don't use Github for reporting one kind of issue and another area for general info. It's confusing.

    Having the community help resolve other peoples questions I imagine would cut down your time in answering the same issues etc. To encourage users to contribute perhaps implement a points system for correct answers. (similar to stack overflow). The points then being used towards discounts on future ANE purchases.

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