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Question

I am unable to install Air on Windows 8 Dev Preview

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I have tried v.2.7.1 and v.3.0.0.388 (RC1). I have tried using the compatiblity feature in Win8 that allows it to install as compatible with XP sp3, Vista sp2, and Win7. No luck with any of them.

I know that Win8 is not a supported OS, but I'm hoping somone might have an idea for making this happen. I've run into no other problem installing any other apps to this point.

-------------

The error message I get:

Sorry, an error has occurred.

An error occurred while installing Adobe Air. Installation may not be allowed by your administrator. Please contact your administrator.

------------

I am installing this as the administrator.

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chris.campbell

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Hi Ed,

I just gave this a try with my Win 8 preview using the AIR 3 RC build without any problems. Could you post your installer log so we could take a look? You can find details here: AIR Installer Log Instructions

Thanks,

Chris

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Ed_EricksonAuthor

Participant

Here's the log:

[2011-09-25:08:33:09] Runtime Installer begin with version 2.7.1.19610 on Windows x86

[2011-09-25:08:33:09] Commandline is:

[2011-09-25:08:33:09] No installed runtime detected

[2011-09-25:08:33:15] Relaunching with elevation

[2011-09-25:08:33:15] Launching subprocess with commandline c:\users\advent~1\appdata\local\temp\air98c5.tmp\adobe air installer.exe -ei

[2011-09-25:08:33:19] Runtime Installer begin with version 2.7.1.19610 on Windows x86

[2011-09-25:08:33:19] Commandline is: -stdio \\.\pipe\AIR_1364_0 -ei

[2011-09-25:08:33:19] No installed runtime detected

[2011-09-25:08:33:19] Starting silent runtime install. Installing runtime version 2.7.1.19610

[2011-09-25:08:33:20] Installing msi at c:\users\advent~1\appdata\local\temp\air98c5.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

[2011-09-25:08:33:21] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-25:08:33:21] Rolling back install of c:\users\advent~1\appdata\local\temp\air98c5.tmp\setup.msi

[2011-09-25:08:33:21] Rollback complete

[2011-09-25:08:33:21] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-25:08:33:21] Runtime Installer end with exit code 7

[2011-09-25:08:33:33] Runtime Installer end with exit code 7

[2011-09-25:08:33:56] Runtime Installer begin with version 2.7.1.19610 on Windows x86

[2011-09-25:08:33:56] Commandline is:

[2011-09-25:08:33:56] No installed runtime detected

[2011-09-25:08:34:02] Relaunching with elevation

[2011-09-25:08:34:02] Launching subprocess with commandline c:\users\advent~1\appdata\local\temp\air4337.tmp\adobe air installer.exe -ei

[2011-09-25:08:34:06] Runtime Installer begin with version 2.7.1.19610 on Windows x86

[2011-09-25:08:34:06] Commandline is: -stdio \\.\pipe\AIR_3428_0 -ei

[2011-09-25:08:34:06] No installed runtime detected

[2011-09-25:08:34:06] Starting silent runtime install. Installing runtime version 2.7.1.19610

[2011-09-25:08:34:06] Installing msi at c:\users\advent~1\appdata\local\temp\air4337.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

[2011-09-25:08:34:08] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-25:08:34:08] Rolling back install of c:\users\advent~1\appdata\local\temp\air4337.tmp\setup.msi

[2011-09-25:08:34:08] Rollback complete

[2011-09-25:08:34:08] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-25:08:34:08] Runtime Installer end with exit code 7

[2011-09-25:08:34:17] Runtime Installer end with exit code 7

[2011-09-25:08:39:53] Runtime Installer begin with version 2.7.1.19610 on Windows x86

[2011-09-25:08:39:53] Commandline is:

[2011-09-25:08:39:53] No installed runtime detected

[2011-09-25:08:39:59] Relaunching with elevation

[2011-09-25:08:39:59] Launching subprocess with commandline c:\users\advent~1\appdata\local\temp\airc448.tmp\adobe air installer.exe -ei

[2011-09-25:08:40:03] Runtime Installer begin with version 2.7.1.19610 on Windows x86

[2011-09-25:08:40:03] Commandline is: -stdio \\.\pipe\AIR_2404_0 -ei

[2011-09-25:08:40:03] No installed runtime detected

[2011-09-25:08:40:03] Starting silent runtime install. Installing runtime version 2.7.1.19610

[2011-09-25:08:40:03] Installing msi at c:\users\advent~1\appdata\local\temp\airc448.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

[2011-09-25:08:40:04] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-25:08:40:04] Rolling back install of c:\users\advent~1\appdata\local\temp\airc448.tmp\setup.msi

[2011-09-25:08:40:04] Rollback complete

[2011-09-25:08:40:04] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-25:08:40:04] Runtime Installer end with exit code 7

[2011-09-25:08:40:08] Runtime Installer end with exit code 7

[2011-09-26:17:25:41] Runtime Installer begin with version 2.7.1.19610 on Windows x86

[2011-09-26:17:25:41] Commandline is:

[2011-09-26:17:25:41] No installed runtime detected

[2011-09-26:17:25:46] Relaunching with elevation

[2011-09-26:17:25:46] Launching subprocess with commandline c:\users\advent~1\appdata\local\temp\air92c2.tmp\adobe air installer.exe -ei

[2011-09-26:17:25:49] Runtime Installer begin with version 2.7.1.19610 on Windows x86

[2011-09-26:17:25:49] Commandline is: -stdio \\.\pipe\AIR_3776_0 -ei

[2011-09-26:17:25:49] No installed runtime detected

[2011-09-26:17:25:50] Starting silent runtime install. Installing runtime version 2.7.1.19610

[2011-09-26:17:25:50] Installing msi at c:\users\advent~1\appdata\local\temp\air92c2.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

[2011-09-26:17:25:51] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-26:17:25:51] Rolling back install of c:\users\advent~1\appdata\local\temp\air92c2.tmp\setup.msi

[2011-09-26:17:25:51] Rollback complete

[2011-09-26:17:25:51] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-26:17:25:51] Runtime Installer end with exit code 7

[2011-09-26:17:25:57] Runtime Installer end with exit code 7

[2011-09-26:17:26:22] Runtime Installer begin with version 2.7.1.19610 on Windows x86

[2011-09-26:17:26:22] Commandline is:

[2011-09-26:17:26:22] No installed runtime detected

[2011-09-26:17:26:27] Relaunching with elevation

[2011-09-26:17:26:27] Launching subprocess with commandline c:\users\advent~1\appdata\local\temp\air4030.tmp\adobe air installer.exe -ei

[2011-09-26:17:26:27] Runtime Installer begin with version 2.7.1.19610 on Windows x86

[2011-09-26:17:26:27] Commandline is: -stdio \\.\pipe\AIR_4984_0 -ei

[2011-09-26:17:26:27] No installed runtime detected

[2011-09-26:17:26:27] Starting silent runtime install. Installing runtime version 2.7.1.19610

[2011-09-26:17:26:28] Installing msi at c:\users\advent~1\appdata\local\temp\air4030.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

[2011-09-26:17:26:28] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-26:17:26:28] Rolling back install of c:\users\advent~1\appdata\local\temp\air4030.tmp\setup.msi

[2011-09-26:17:26:28] Rollback complete

[2011-09-26:17:26:28] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-26:17:26:31] Runtime Installer end with exit code 7

[2011-09-26:17:46:25] Runtime Installer begin with version 3.0.0.3880 on Windows x86

[2011-09-26:17:46:25] Commandline is:

[2011-09-26:17:46:25] No installed runtime detected

[2011-09-26:17:46:31] Relaunching with elevation

[2011-09-26:17:46:31] Launching subprocess with commandline c:\users\advent~1\appdata\local\temp\air9275.tmp\adobe air installer.exe -ei

[2011-09-26:17:46:34] Runtime Installer begin with version 3.0.0.3880 on Windows x86

[2011-09-26:17:46:34] Commandline is: -stdio \\.\pipe\AIR_312_0 -ei

[2011-09-26:17:46:34] No installed runtime detected

[2011-09-26:17:46:35] Starting silent runtime install. Installing runtime version 3.0.0.3880

[2011-09-26:17:46:35] Installing msi at c:\users\advent~1\appdata\local\temp\air9275.tmp\setup.msi with guid {ACEB2BAF-96DF-48FD-ADD5-43842D4C443D}

[2011-09-26:17:46:36] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-26:17:46:36] Rolling back install of c:\users\advent~1\appdata\local\temp\air9275.tmp\setup.msi

[2011-09-26:17:46:36] Rollback complete

[2011-09-26:17:46:36] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-26:17:46:36] Runtime Installer end with exit code 7

[2011-09-26:17:46:44] Runtime Installer end with exit code 7

[2011-09-26:17:48:48] Runtime Installer begin with version 3.0.0.3880 on Windows x86

[2011-09-26:17:48:48] Commandline is:

[2011-09-26:17:48:48] No installed runtime detected

[2011-09-26:17:48:57] Relaunching with elevation

[2011-09-26:17:48:57] Launching subprocess with commandline c:\users\advent~1\appdata\local\temp\airc509.tmp\adobe air installer.exe -ei

[2011-09-26:17:48:58] Runtime Installer begin with version 3.0.0.3880 on Windows x86

[2011-09-26:17:48:58] Commandline is: -stdio \\.\pipe\AIR_4000_0 -ei

[2011-09-26:17:48:58] No installed runtime detected

[2011-09-26:17:48:58] Starting silent runtime install. Installing runtime version 3.0.0.3880

[2011-09-26:17:48:59] Installing msi at c:\users\advent~1\appdata\local\temp\airc509.tmp\setup.msi with guid {ACEB2BAF-96DF-48FD-ADD5-43842D4C443D}

[2011-09-26:17:48:59] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-26:17:48:59] Rolling back install of c:\users\advent~1\appdata\local\temp\airc509.tmp\setup.msi

[2011-09-26:17:48:59] Rollback complete

[2011-09-26:17:48:59] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-26:17:48:59] Runtime Installer end with exit code 7

[2011-09-26:17:49:04] Runtime Installer end with exit code 7

[2011-09-26:17:51:28] Runtime Installer begin with version 3.0.0.3880 on Windows XP x86

[2011-09-26:17:51:28] Commandline is:

[2011-09-26:17:51:28] No installed runtime detected

[2011-09-26:17:51:35] Starting runtime install. Installing runtime version 3.0.0.3880

[2011-09-26:17:51:35] Installing msi at c:\users\advent~1\appdata\local\temp\air2ee2.tmp\setup.msi with guid {ACEB2BAF-96DF-48FD-ADD5-43842D4C443D}

[2011-09-26:17:51:35] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-26:17:51:35] Rolling back install of c:\users\advent~1\appdata\local\temp\air2ee2.tmp\setup.msi

[2011-09-26:17:51:35] Rollback complete

[2011-09-26:17:51:35] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-26:17:51:39] Runtime Installer end with exit code 7

[2011-09-26:17:52:21] Runtime Installer begin with version 3.0.0.3880 on Windows x86

[2011-09-26:17:52:21] Commandline is:

[2011-09-26:17:52:21] No installed runtime detected

[2011-09-26:17:52:27] Relaunching with elevation

[2011-09-26:17:52:27] Launching subprocess with commandline c:\users\advent~1\appdata\local\temp\air5df.tmp\adobe air installer.exe -ei

[2011-09-26:17:52:27] Runtime Installer begin with version 3.0.0.3880 on Windows x86

[2011-09-26:17:52:27] Commandline is: -stdio \\.\pipe\AIR_304_0 -ei

[2011-09-26:17:52:27] No installed runtime detected

[2011-09-26:17:52:28] Starting silent runtime install. Installing runtime version 3.0.0.3880

[2011-09-26:17:52:28] Installing msi at c:\users\advent~1\appdata\local\temp\air5df.tmp\setup.msi with guid {ACEB2BAF-96DF-48FD-ADD5-43842D4C443D}

[2011-09-26:17:52:29] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-26:17:52:29] Rolling back install of c:\users\advent~1\appdata\local\temp\air5df.tmp\setup.msi

[2011-09-26:17:52:29] Rollback complete

[2011-09-26:17:52:29] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-26:17:52:29] Runtime Installer end with exit code 7

[2011-09-26:17:52:31] Runtime Installer end with exit code 7

[2011-09-26:17:53:19] Runtime Installer begin with version 3.0.0.3880 on Windows 7 x86

[2011-09-26:17:53:19] Commandline is:

[2011-09-26:17:53:19] No installed runtime detected

[2011-09-26:17:53:26] Relaunching with elevation

[2011-09-26:17:53:26] Launching subprocess with commandline c:\users\advent~1\appdata\local\temp\aire47b.tmp\adobe air installer.exe -ei

[2011-09-26:17:53:26] Runtime Installer begin with version 3.0.0.3880 on Windows 7 x86

[2011-09-26:17:53:26] Commandline is: -stdio \\.\pipe\AIR_1648_0 -ei

[2011-09-26:17:53:26] No installed runtime detected

[2011-09-26:17:53:27] Starting silent runtime install. Installing runtime version 3.0.0.3880

[2011-09-26:17:53:28] Installing msi at c:\users\advent~1\appdata\local\temp\aire47b.tmp\setup.msi with guid {ACEB2BAF-96DF-48FD-ADD5-43842D4C443D}

[2011-09-26:17:53:29] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-26:17:53:29] Rolling back install of c:\users\advent~1\appdata\local\temp\aire47b.tmp\setup.msi

[2011-09-26:17:53:29] Rollback complete

[2011-09-26:17:53:29] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-26:17:53:29] Runtime Installer end with exit code 7

[2011-09-26:17:53:30] Runtime Installer end with exit code 7

[2011-09-26:20:50:16] Runtime Installer begin with version 3.0.0.3880 on Windows XP x86

[2011-09-26:20:50:16] Commandline is:

[2011-09-26:20:50:16] No installed runtime detected

[2011-09-26:20:50:29] Starting runtime install. Installing runtime version 3.0.0.3880

[2011-09-26:20:50:29] Installing msi at c:\users\advent~1\appdata\local\temp\aire94e.tmp\setup.msi with guid {ACEB2BAF-96DF-48FD-ADD5-43842D4C443D}

[2011-09-26:20:50:30] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-26:20:50:30] Rolling back install of c:\users\advent~1\appdata\local\temp\aire94e.tmp\setup.msi

[2011-09-26:20:50:30] Rollback complete

[2011-09-26:20:50:30] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-26:20:52:52] Runtime Installer end with exit code 7

[2011-09-26:20:53:57] Runtime Installer begin with version 3.0.0.3880 on Windows Vista x86

[2011-09-26:20:53:57] Commandline is:

[2011-09-26:20:53:57] No installed runtime detected

[2011-09-26:20:54:03] Runtime Installer begin with version 3.0.0.3880 on Windows Vista x86

[2011-09-26:20:54:03] Commandline is:

[2011-09-26:20:54:03] No installed runtime detected

[2011-09-26:20:54:08] Relaunching with elevation

[2011-09-26:20:54:08] Launching subprocess with commandline c:\users\advent~1\appdata\local\temp\air4311.tmp\adobe air installer.exe -ei

[2011-09-26:20:54:13] Runtime Installer begin with version 3.0.0.3880 on Windows x86

[2011-09-26:20:54:13] Commandline is: -stdio \\.\pipe\AIR_812_0 -ei

[2011-09-26:20:54:13] No installed runtime detected

[2011-09-26:20:54:13] Starting silent runtime install. Installing runtime version 3.0.0.3880

[2011-09-26:20:54:14] Installing msi at c:\users\advent~1\appdata\local\temp\air4311.tmp\setup.msi with guid {ACEB2BAF-96DF-48FD-ADD5-43842D4C443D}

[2011-09-26:20:54:15] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-26:20:54:15] Rolling back install of c:\users\advent~1\appdata\local\temp\air4311.tmp\setup.msi

[2011-09-26:20:54:15] Rollback complete

[2011-09-26:20:54:15] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-26:20:54:23] Runtime Installer end with exit code 7

[2011-09-26:20:54:51] Relaunching with elevation

[2011-09-26:20:54:51] Launching subprocess with commandline c:\users\advent~1\appdata\local\temp\air52bb.tmp\adobe air installer.exe -ei

[2011-09-26:20:54:54] Runtime Installer begin with version 3.0.0.3880 on Windows x86

[2011-09-26:20:54:54] Commandline is: -stdio \\.\pipe\AIR_4316_0 -ei

[2011-09-26:20:54:54] No installed runtime detected

[2011-09-26:20:54:54] Starting silent runtime install. Installing runtime version 3.0.0.3880

[2011-09-26:20:54:55] Installing msi at c:\users\advent~1\appdata\local\temp\air52bb.tmp\setup.msi with guid {ACEB2BAF-96DF-48FD-ADD5-43842D4C443D}

[2011-09-26:20:54:56] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-26:20:54:56] Rolling back install of c:\users\advent~1\appdata\local\temp\air52bb.tmp\setup.msi

[2011-09-26:20:54:56] Rollback complete

[2011-09-26:20:54:56] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-26:20:54:56] Runtime Installer end with exit code 7

[2011-09-26:20:54:57] Runtime Installer end with exit code 7

[2011-09-26:20:55:13] Runtime Installer begin with version 3.0.0.3880 on Windows 7 x86

[2011-09-26:20:55:13] Commandline is:

[2011-09-26:20:55:13] No installed runtime detected

[2011-09-26:20:55:19] Relaunching with elevation

[2011-09-26:20:55:19] Launching subprocess with commandline c:\users\advent~1\appdata\local\temp\air6f01.tmp\adobe air installer.exe -ei

[2011-09-26:20:55:22] Runtime Installer begin with version 3.0.0.3880 on Windows x86

[2011-09-26:20:55:22] Commandline is: -stdio \\.\pipe\AIR_3156_0 -ei

[2011-09-26:20:55:22] No installed runtime detected

[2011-09-26:20:55:23] Starting silent runtime install. Installing runtime version 3.0.0.3880

[2011-09-26:20:55:23] Installing msi at c:\users\advent~1\appdata\local\temp\air6f01.tmp\setup.msi with guid {ACEB2BAF-96DF-48FD-ADD5-43842D4C443D}

[2011-09-26:20:55:24] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-26:20:55:24] Rolling back install of c:\users\advent~1\appdata\local\temp\air6f01.tmp\setup.msi

[2011-09-26:20:55:24] Rollback complete

[2011-09-26:20:55:24] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]

[2011-09-26:20:55:24] Runtime Installer end with exit code 7

[2011-09-26:20:55:27] Runtime Installer end with exit code 7

I tried to run Microsoft Install and Uninstall Fix It. But it wouldn't accept win8 as an acceptable version of the OS.

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chris.campbell

Legend

Bummer about the fix it... Was this Win 8 install an upgrade? Could AIR have been previously installed/uninstalled? You might want to give this VB script I created a try. It tries to brute force the AIR uninstall and has been helpful to others in the past. I haven't tested it on Win 8, but it's operations are limited to AIR related registry entries and files/folders.

AIR Zapper

Chris

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