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August 8, 2011
Question

I need help fixing this... i can't get PDF to open

  • August 8, 2011
  • 1 reply
  • 642 views

[2011-08-07:20:00:49] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2011-08-07:20:00:49] Runtime Installer end with exit code 0

[2011-08-07:20:00:49] Runtime Installer begin with version 2.7.0.19530 on Windows 7 x86

[2011-08-07:20:00:49] Commandline is: -installupdatecheck

[2011-08-07:20:00:49] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2011-08-07:20:00:49] Performing pingback request

[2011-08-07:20:00:50] Pingback request completed with HTTP status 200

[2011-08-07:20:00:50] Starting runtime background update check

[2011-08-07:20:00:50] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.7.0.19530/update

[2011-08-07:20:00:50] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.7.0.19530/update to C:\Users\Troy M\AppData\Roaming\Adobe\AIR\Updater\Background

[2011-08-07:20:00:50] Runtime update not available

[2011-08-07:20:00:50] Unpackaging cancelled

[2011-08-07:20:00:50] Runtime Installer end with exit code 0

[2011-08-07:20:01:23] Application Installer begin with version 2.7.0.19530 on Windows 7 x86

[2011-08-07:20:01:23] Commandline is: "C:\Users\Troy M\PamperedPartnerPlus\workspace\.report\SalesReceiptReport_08082011_010122AM.pdf"

[2011-08-07:20:01:23] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2011-08-07:20:01:24] Unpackaging file:///C:/Users/Troy%20M/PamperedPartnerPlus/workspace/.report/SalesReceiptReport_08082011_010122AM.pdf to C:\Users\Troy M\AppData\Local\Temp\fla54C3.tmp

[2011-08-07:20:01:24] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="not an AIR file" errorID=0]

[2011-08-07:20:01:29] Application Installer end with exit code 7

[2011-08-07:20:01:33] Runtime Installer begin with version 2.7.0.19530 on Windows 7 x86

[2011-08-07:20:01:33] Commandline is: -arp:uninstall

[2011-08-07:20:01:33] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2011-08-07:20:01:37] Relaunching with elevation

[2011-08-07:20:01:37] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2011-08-07:20:01:37] Runtime Installer begin with version 2.7.0.19530 on Windows 7 x86

[2011-08-07:20:01:37] Commandline is: -stdio \\.\pipe\AIR_2996_0 -eu

[2011-08-07:20:01:37] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2011-08-07:20:01:37] Starting runtime uninstall. Uninstalling runtime version 2.7.0.19530

[2011-08-07:20:01:37] Uninstalling product with GUID {FDB3B167-F4FA-461D-976F-286304A57B2A}

[2011-08-07:20:01:39] Runtime Installer end with exit code 0

[2011-08-07:20:01:39] Elevated install completed

[2011-08-07:20:01:39] Runtime Installer end with exit code 0

[2011-08-08:05:12:23] Runtime Installer begin with version 2.7.0.19530 on Windows 7 x86

[2011-08-08:05:12:23] Commandline is: -silent

[2011-08-08:05:12:23] No installed runtime detected

[2011-08-08:05:12:23] Starting silent runtime install. Installing runtime version 2.7.0.19530

[2011-08-08:05:12:24] Installing msi at c:\users\troym~1\appdata\local\temp\airb8a4.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

[2011-08-08:05:12:43] Runtime Installer end with exit code 0

[2011-08-08:05:14:53] Application Installer begin with version 2.7.0.19530 on Windows 7 x86

[2011-08-08:05:14:53] Commandline is: "C:\Users\Troy M\PamperedPartnerPlus\workspace\.report\SalesReceiptReport_08082011_101451AM.pdf"

[2011-08-08:05:14:53] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2011-08-08:05:14:54] Unpackaging file:///C:/Users/Troy%20M/PamperedPartnerPlus/workspace/.report/SalesReceiptReport_08082011_101451AM.pdf to C:\Users\Troy M\AppData\Local\Temp\fla1120.tmp

[2011-08-08:05:14:54] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="not an AIR file" errorID=0]

[2011-08-08:05:15:01] Application Installer end with exit code 7

[2011-08-08:05:16:11] Application Installer begin with version 2.7.0.19530 on Windows 7 x86

[2011-08-08:05:16:11] Commandline is: "C:\Users\Troy M\PamperedPartnerPlus\workspace\.report\ShowSummaryReport_08082011_101610AM.pdf"

[2011-08-08:05:16:11] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2011-08-08:05:16:11] Unpackaging file:///C:/Users/Troy%20M/PamperedPartnerPlus/workspace/.report/ShowSummaryReport_08082011_101610AM.pdf to C:\Users\Troy M\AppData\Local\Temp\fla3F41.tmp

[2011-08-08:05:16:11] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="not an AIR file" errorID=0]

[2011-08-08:05:16:16] Application Installer end with exit code 7

[2011-08-08:06:29:43] Application Installer begin with version 2.7.0.19530 on Windows 7 x86

[2011-08-08:06:29:43] Commandline is: "C:\Users\Troy M\Documents\hs_11jul.pdf"

[2011-08-08:06:29:43] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2011-08-08:06:29:44] Unpackaging file:///C:/Users/Troy%20M/Documents/hs_11jul.pdf to C:\Users\Troy M\AppData\Local\Temp\fla13FC.tmp

[2011-08-08:06:29:45] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="not an AIR file" errorID=0]

[2011-08-08:06:29:46] Application Installer end with exit code 7

[2011-08-08:06:30:25] Runtime Installer begin with version 2.7.0.19530 on Windows 7 x86

[2011-08-08:06:30:25] Commandline is:

[2011-08-08:06:30:25] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2011-08-08:06:30:28] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2011-08-08:06:30:28] Runtime Installer end with exit code 0

[2011-08-08:06:30:29] Runtime Installer begin with version 2.7.0.19530 on Windows 7 x86

[2011-08-08:06:30:29] Commandline is: -installupdatecheck

[2011-08-08:06:30:29] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2011-08-08:06:30:29] Performing pingback request

[2011-08-08:06:30:29] Pingback request completed with HTTP status 200

[2011-08-08:06:30:29] Starting runtime background update check

[2011-08-08:06:30:29] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.7.0.19530/update

[2011-08-08:06:30:29] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.7.0.19530/update to C:\Users\Troy M\AppData\Roaming\Adobe\AIR\Updater\Background

[2011-08-08:06:30:30] Runtime update not available

[2011-08-08:06:30:30] Unpackaging cancelled

[2011-08-08:06:30:30] Runtime Installer end with exit code 0

[2011-08-08:06:31:02] Application Installer begin with version 2.7.0.19530 on Windows 7 x86

[2011-08-08:06:31:02] Commandline is: "C:\Users\Troy M\Documents\hs_11jul.pdf"

[2011-08-08:06:31:02] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2011-08-08:06:31:02] Unpackaging file:///C:/Users/Troy%20M/Documents/hs_11jul.pdf to C:\Users\Troy M\AppData\Local\Temp\fla43F2.tmp

[2011-08-08:06:31:02] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="not an AIR file" errorID=0]

[2011-08-08:06:31:05] Application Installer end with exit code 7

[2011-08-08:06:31:08] Application Installer begin with version 2.7.0.19530 on Windows 7 x86

[2011-08-08:06:31:08] Commandline is: "C:\Users\Troy M\Documents\hs_11jul.pdf"

[2011-08-08:06:31:08] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2011-08-08:06:31:08] Unpackaging file:///C:/Users/Troy%20M/Documents/hs_11jul.pdf to C:\Users\Troy M\AppData\Local\Temp\fla5C13.tmp

[2011-08-08:06:31:08] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="not an AIR file" errorID=0]

[2011-08-08:06:31:10] Application Installer end with exit code 7

[2011-08-08:06:31:25] Runtime Installer begin with version 2.7.0.19530 on Windows 7 x86

[2011-08-08:06:31:25] Commandline is: -arp:uninstall

[2011-08-08:06:31:25] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2011-08-08:06:31:27] Runtime Installer end with exit code 6

[2011-08-08:06:32:54] Application Installer begin with version 2.7.0.19530 on Windows 7 x86

[2011-08-08:06:32:54] Commandline is: "C:\Users\Troy M\PamperedPartnerPlus\workspace\.report\ShowSummaryReport_08082011_113253AM.pdf"

[2011-08-08:06:32:54] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2011-08-08:06:32:55] Unpackaging file:///C:/Users/Troy%20M/PamperedPartnerPlus/workspace/.report/ShowSummaryReport_08082011_113253AM.pdf to C:\Users\Troy M\AppData\Local\Temp\flaFB7D.tmp

[2011-08-08:06:32:55] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="not an AIR file" errorID=0]

[2011-08-08:06:34:32] Application Installer end with exit code 7

[2011-08-08:06:36:06] Application Installer begin with version 2.7.0.19530 on Windows 7 x86

[2011-08-08:06:36:06] Commandline is: "C:\Users\Troy M\PamperedPartnerPlus\workspace\.report\ShowSummaryReport_08082011_113606AM.pdf"

[2011-08-08:06:36:06] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2011-08-08:06:36:06] Unpackaging file:///C:/Users/Troy%20M/PamperedPartnerPlus/workspace/.report/ShowSummaryReport_08082011_113606AM.pdf to C:\Users\Troy M\AppData\Local\Temp\flaE83C.tmp

[2011-08-08:06:36:06] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="not an AIR file" errorID=0]

[2011-08-08:06:36:08] Application Installer end with exit code 7

[2011-08-08:06:40:11] Application Installer begin with version 2.7.0.19530 on Windows 7 x86

[2011-08-08:06:40:11] Commandline is: "C:\Users\Troy M\PamperedPartnerPlus\workspace\.report\ShowSummaryReport_08082011_114010AM.pdf"

[2011-08-08:06:40:11] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2011-08-08:06:40:11] Unpackaging file:///C:/Users/Troy%20M/PamperedPartnerPlus/workspace/.report/ShowSummaryReport_08082011_114010AM.pdf to C:\Users\Troy M\AppData\Local\Temp\flaA488.tmp

[2011-08-08:06:40:11] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="not an AIR file" errorID=0]

[2011-08-08:06:40:17] Application Installer end with exit code 7

[2011-08-08:06:41:40] Application Installer begin with version 2.7.0.19530 on Windows 7 x86

[2011-08-08:06:41:40] Commandline is: "C:\Users\Troy M\PamperedPartnerPlus\workspace\.report\SalesReceiptReport_08082011_114140AM.pdf"

[2011-08-08:06:41:40] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2011-08-08:06:41:40] Unpackaging file:///C:/Users/Troy%20M/PamperedPartnerPlus/workspace/.report/SalesReceiptReport_08082011_114140AM.pdf to C:\Users\Troy M\AppData\Local\Temp\fla138.tmp

[2011-08-08:06:41:41] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="not an AIR file" errorID=0]

[2011-08-08:06:42:57] Application Installer begin with version 2.7.0.19530 on Windows 7 x86

[2011-08-08:06:42:57] Commandline is: "C:\Users\Troy M\PamperedPartnerPlus\workspace\.report\SalesReceiptReport_08082011_114257AM.pdf"

[2011-08-08:06:42:57] Installed runtime (2.7.0.19530) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2011-08-08:06:42:57] Unpackaging file:///C:/Users/Troy%20M/PamperedPartnerPlus/workspace/.report/SalesReceiptReport_08082011_114257AM.pdf to C:\Users\Troy M\AppData\Local\Temp\fla2E11.tmp

[2011-08-08:06:42:58] Got an unexpected fatal error while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="not an AIR file" errorID=0]

[2011-08-08:06:43:02] Application Installer end with exit code 7

[2011-08-08:06:44:48] Application Installer end with exit code 7

This topic has been closed for replies.

1 reply

chris.campbell
Legend
August 8, 2011

To open files with the .pdf extension, please use Acrobat Reader.

Thanks,

Chris

Participant
August 9, 2011

i have reader... and this is the error message i get when i attempt to open one

sorry, an error has occured.

The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.

Date: Mon, 8 Aug 2011 11:19:37 -0600

From: forums@adobe.com

To: biancag8@hotmail.com

Subject: I need help fixing this... i can't get PDF to open

To open files with the .pdf extension, please use http://get.adobe.com/reader/.

Thanks,

Chris

>

chris.campbell
Legend
August 9, 2011

I guess I'm not clear on what you're trying to open.  From the log files, it appears you are trying to open the file "ShowSummaryReport_08082011_11 3606AM.pdf".  Is that the case?  If so, please try opening via Reader (launch Reader, select the File->Open menu) or right click on the PDF and select "Open With" and choose Acrobat Reader.

If you are trying to install an AIR file (a file with the .air extension) please let me know and we'll take it from there.

Thanks,

Chris