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Participant
August 9, 2012
Question

I need help installing air on win xp sp3

  • August 9, 2012
  • 4 replies
  • 1040 views

I uninstalled air a couple of months ago and something went wrong to the point that air will not install again.  I assume some piece of code or file is left over.  Air does not appear in the control panel to uninstall it there.

Here is the most recent install attempt log:

[2012-08-09:00:49:44] Runtime Installer begin with version 3.3.0.3670 on Windows XP x86

[2012-08-09:00:49:44] Commandline is:

[2012-08-09:00:49:44] No installed runtime detected

[2012-08-09:00:49:47] Starting runtime install. Installing runtime version 3.3.0.3670

[2012-08-09:00:49:47] Installing msi at c:\docume~1\owner\locals~1\temp\air314.tmp\setup.msi with guid {65CB4C08-C47B-4A7E-A6A4-50C06ADA5FC6}

[2012-08-09:00:49:47] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2012-08-09:00:49:47] Rolling back install of c:\docume~1\owner\locals~1\temp\air314.tmp\setup.msi

[2012-08-09:00:49:47] Rollback complete

[2012-08-09:00:49:47] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

What is msi?

Can anyone help clear this up?

Thanks ahead of time.

Kirt

This topic has been closed for replies.

4 replies

chris.campbell
Legend
August 10, 2012

I'm sorry you're running into installation issues with AIR.  Microsoft has released a utility that can help resolve installation problems.  Would you mind giving this a try and let us know how it works for you?  When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system.  This might be problematic given that you no longer see AIR in the control panel, but try it out and let me know.

Microsoft Install and Uninstall Fix It

If your unable to find AIR listed in the MS utility, we'll need to review the AIR installer MSI log to better diagnose the issue. You can find instructions for generating and finding these logs here:

AIR Installer Log Instructions

kirtgAuthor
Participant
August 11, 2012

Hi Chris,

Thanks for trying to help.  Did the ms fixit a couple of time before and now...no change.  Adobe air does not appear anywhere in the uninstall list.

No log listed either.  MSI does not work either.

Can you recommend anything else?

Thanks again,

Kirt

chris.campbell
Legend
August 13, 2012

Hi Kirt,

The next thing I'd try is to create a new, temporary, windows user account (admin level).  Once created, log into the new account and try installing from there.  If it installs, you can log back out and access it through your normal user account.

Chris