I would like to install BBC iPlayer but AIR is unable to upgrade from 2.5.1.17330

Forum|Forum|14 years ago
February 17, 2012
2 replies
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Installation

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Correct answer chris.campbell

I'm sorry you're running into installation issues with AIR. Microsoft has released a new utility that can help resolve installation problems. Would you mind giving this a try and let us know how it works for you? When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system. Once finished, download the latest version of AIR and install again.

Microsoft Install and Uninstall Fix It

If you still encounter problems, we'll need to review the MSI installer log to better diagnose the issue. Please post back with the log contents. You can find instructions for finding these logs here:

AIR Installer Log Instructions

Thanks,

Chris

chris.campbellCorrect answer

Legend

I'm sorry you're running into installation issues with AIR. Microsoft has released a new utility that can help resolve installation problems. Would you mind giving this a try and let us know how it works for you? When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system. Once finished, download the latest version of AIR and install again.

Microsoft Install and Uninstall Fix It

If you still encounter problems, we'll need to review the MSI installer log to better diagnose the issue. Please post back with the log contents. You can find instructions for finding these logs here:

AIR Installer Log Instructions

Thanks,

Chris

P

pauldtsAuthor

Participant

Chris, Thansks for your help with this.

I ran the Microsoft Install & Uninstall Fix it and BBC iPlayer installed first time.

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