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jean claudea43629289
jean claudea43629289
Participant
December 7, 2016
Question

Impossible de désinstaller Adobe Air

  • December 7, 2016
  • 1 reply
  • 1315 views

J' ai un problème de mise à jour d'Adobe Air et par conséquent avec une application de commande de tirage photo Saal Design.

Je n'ai jamais réussi à désinstaller la version 19 00 190 qui avait été installée même avec CCleaner, IObit ou Revo.

C'est urgent pour moi de résoudre ce problème afin de pouvoir faire ma commande photo.

Merci de votre aide

JCA

This topic has been closed for replies.

1 reply

divya010193
Adobe Employee
divya010193
Adobe Employee
December 7, 2016

Hi ,

Can you please specify the

  • Operating system version
  • Currently installed Adobe AIR version

that you are using.

Also, please mention (step by step) what problems are you facing when you try to uninstall Adobe AIR.

Thanks!

jean claudea43629289
jean claudea43629289Author
Participant
December 7, 2016

Hi,

OP: Windows 7 SP1  PC: HPE-110 Core 5 64 bits

Adobe Air version: 18.0.0.190

When installing the new version, I have the following message:"Une erreur s'est produite pendant l'installation d'Adobe AIR."

When uninstalling the current version with CCleaner for example,  I have the message: "Une erreur s'est produite pendant la désinstallation d'Adobe AIR"

The current version is not working since I am unable to install program such as "Saal Design"  which I used to have photos printed.

Note that Saal is unable to help me.

Thanks for your help.

Jean Claude

divya010193
Adobe Employee
divya010193
Adobe Employee
December 8, 2016

Hi,

Please try rebooting your machine once.

Also, This issue is generally observed if you are trying to uninstall as a standard or power user. It could be the case that you do not have the complete permissions as administrator. Could you help me with the registry entry value so that we can help you better. For the same go to run(Windows+r keys) and type regedit. Registry editor will open. Go to HKEY_LOCAL_MACHINE\Sofware\Policies\Microsoft\Windows\Installer and see if DisableMSI entry is present.

Also ensure that there is a single instance of Adobe AIR installer/uninstaller running on your machine.

Thanks!

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