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June 24, 2011
Question

Install problem.

  • June 24, 2011
  • 1 reply
  • 461 views

The Log

[2011-06-24:01:42:11] Runtime Installer begin with version 2.7.0.19480 on Windows 7 x86

[2011-06-24:01:42:11] Commandline is:

[2011-06-24:01:42:11] No installed runtime detected

[2011-06-24:01:42:14] Relaunching with elevation

[2011-06-24:01:42:14] Launching subprocess with commandline c:\users\admini~1\appdata\local\temp\airce65.tmp\adobe air installer.exe -ei

[2011-06-24:01:42:14] Runtime Installer begin with version 2.7.0.19480 on Windows 7 x86

[2011-06-24:01:42:14] Commandline is: -stdio \\.\pipe\AIR_632_0 -ei

[2011-06-24:01:42:14] No installed runtime detected

[2011-06-24:01:42:14] Starting silent runtime install. Installing runtime version 2.7.0.19480

[2011-06-24:01:42:14] Installing msi at c:\users\admini~1\appdata\local\temp\airce65.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

[2011-06-24:01:42:14] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-06-24:01:42:14] Rolling back install of c:\users\admini~1\appdata\local\temp\airce65.tmp\setup.msi

[2011-06-24:01:42:14] Rollback complete

[2011-06-24:01:42:14] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-06-24:01:42:14] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-06-24:01:42:14] Runtime Installer end with exit code 7

[2011-06-24:01:42:23] Runtime Installer end with exit code 7

[2011-06-24:01:42:28] Runtime Installer begin with version 2.7.0.19480 on Windows 7 x86

[2011-06-24:01:42:28] Commandline is:

[2011-06-24:01:42:28] No installed runtime detected

[2011-06-24:01:42:29] Relaunching with elevation

[2011-06-24:01:42:29] Launching subprocess with commandline c:\users\admini~1\appdata\local\temp\airebf.tmp\adobe air installer.exe -ei

[2011-06-24:01:42:30] Runtime Installer begin with version 2.7.0.19480 on Windows 7 x86

[2011-06-24:01:42:30] Commandline is: -stdio \\.\pipe\AIR_1368_0 -ei

[2011-06-24:01:42:30] No installed runtime detected

[2011-06-24:01:42:30] Starting silent runtime install. Installing runtime version 2.7.0.19480

[2011-06-24:01:42:30] Installing msi at c:\users\admini~1\appdata\local\temp\airebf.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

[2011-06-24:01:42:30] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-06-24:01:42:30] Rolling back install of c:\users\admini~1\appdata\local\temp\airebf.tmp\setup.msi

[2011-06-24:01:42:30] Rollback complete

[2011-06-24:01:42:30] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-06-24:01:42:30] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-06-24:01:42:30] Runtime Installer end with exit code 7

[2011-06-24:01:42:31] Runtime Installer end with exit code 7

[2011-06-24:01:42:48] Runtime Installer begin with version 2.7.0.19480 on Windows 7 x86

[2011-06-24:01:42:48] Commandline is:

[2011-06-24:01:42:48] No installed runtime detected

[2011-06-24:01:42:50] Relaunching with elevation

[2011-06-24:01:42:50] Launching subprocess with commandline c:\users\admini~1\appdata\local\temp\air5fea.tmp\adobe air installer.exe -ei

[2011-06-24:01:42:50] Runtime Installer begin with version 2.7.0.19480 on Windows 7 x86

[2011-06-24:01:42:50] Commandline is: -stdio \\.\pipe\AIR_324_0 -ei

[2011-06-24:01:42:50] No installed runtime detected

[2011-06-24:01:42:50] Starting silent runtime install. Installing runtime version 2.7.0.19480

[2011-06-24:01:42:50] Installing msi at c:\users\admini~1\appdata\local\temp\air5fea.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

[2011-06-24:01:42:50] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-06-24:01:42:51] Rolling back install of c:\users\admini~1\appdata\local\temp\air5fea.tmp\setup.msi

[2011-06-24:01:42:51] Rollback complete

[2011-06-24:01:42:51] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-06-24:01:42:51] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-06-24:01:42:51] Runtime Installer end with exit code 7

[2011-06-24:01:42:52] Runtime Installer end with exit code 7

[2011-06-24:01:45:01] Runtime Installer begin with version 2.7.0.19480 on Windows Vista x86

[2011-06-24:01:45:01] Commandline is: -uninstall

[2011-06-24:01:45:01] No installed runtime detected

[2011-06-24:01:45:02] Starting runtime uninstall. Uninstalling runtime version

[2011-06-24:01:45:03] Uninstalling product with GUID {A2BCA9F1-566C-4805-97D1-7FDC93386723}

[2011-06-24:01:45:04] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2011-06-24:01:45:04] Rollback complete

[2011-06-24:01:45:04] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2011-06-24:01:45:04] Runtime Installer end with exit code 7

The Err Msg :
An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.
I searched in google and found solution, but It could't solve this.(msiexec /unregister, msiexec /regserver)
I use Windows7 32-bit.
I don't know how to do.

This topic has been closed for replies.

1 reply

chris.campbell
Legend
June 27, 2011

Hi,

Could you enable MSI logging and try the operation again?  Once it fails, find the associated MSI log and paste the contents here.  I'll take a look and we can go from there.

Thanks,

Chris