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Participant
Jun 24, 2011 4:58 PM UTC
Question

Install problem.

The Log

[2011-06-24:01:42:11] Runtime Installer begin with version 2.7.0.19480 on Windows 7 x86

[2011-06-24:01:42:11] Commandline is:

[2011-06-24:01:42:11] No installed runtime detected

[2011-06-24:01:42:14] Relaunching with elevation

[2011-06-24:01:42:14] Launching subprocess with commandline c:\users\admini~1\appdata\local\temp\airce65.tmp\adobe air installer.exe -ei

[2011-06-24:01:42:14] Runtime Installer begin with version 2.7.0.19480 on Windows 7 x86

[2011-06-24:01:42:14] Commandline is: -stdio \\.\pipe\AIR_632_0 -ei

[2011-06-24:01:42:14] No installed runtime detected

[2011-06-24:01:42:14] Starting silent runtime install. Installing runtime version 2.7.0.19480

[2011-06-24:01:42:14] Installing msi at c:\users\admini~1\appdata\local\temp\airce65.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

[2011-06-24:01:42:14] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-06-24:01:42:14] Rolling back install of c:\users\admini~1\appdata\local\temp\airce65.tmp\setup.msi

[2011-06-24:01:42:14] Rollback complete

[2011-06-24:01:42:14] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-06-24:01:42:14] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-06-24:01:42:14] Runtime Installer end with exit code 7

[2011-06-24:01:42:23] Runtime Installer end with exit code 7

[2011-06-24:01:42:28] Runtime Installer begin with version 2.7.0.19480 on Windows 7 x86

[2011-06-24:01:42:28] Commandline is:

[2011-06-24:01:42:28] No installed runtime detected

[2011-06-24:01:42:29] Relaunching with elevation

[2011-06-24:01:42:29] Launching subprocess with commandline c:\users\admini~1\appdata\local\temp\airebf.tmp\adobe air installer.exe -ei

[2011-06-24:01:42:30] Runtime Installer begin with version 2.7.0.19480 on Windows 7 x86

[2011-06-24:01:42:30] Commandline is: -stdio \\.\pipe\AIR_1368_0 -ei

[2011-06-24:01:42:30] No installed runtime detected

[2011-06-24:01:42:30] Starting silent runtime install. Installing runtime version 2.7.0.19480

[2011-06-24:01:42:30] Installing msi at c:\users\admini~1\appdata\local\temp\airebf.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

[2011-06-24:01:42:30] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-06-24:01:42:30] Rolling back install of c:\users\admini~1\appdata\local\temp\airebf.tmp\setup.msi

[2011-06-24:01:42:30] Rollback complete

[2011-06-24:01:42:30] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-06-24:01:42:30] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-06-24:01:42:30] Runtime Installer end with exit code 7

[2011-06-24:01:42:31] Runtime Installer end with exit code 7

[2011-06-24:01:42:48] Runtime Installer begin with version 2.7.0.19480 on Windows 7 x86

[2011-06-24:01:42:48] Commandline is:

[2011-06-24:01:42:48] No installed runtime detected

[2011-06-24:01:42:50] Relaunching with elevation

[2011-06-24:01:42:50] Launching subprocess with commandline c:\users\admini~1\appdata\local\temp\air5fea.tmp\adobe air installer.exe -ei

[2011-06-24:01:42:50] Runtime Installer begin with version 2.7.0.19480 on Windows 7 x86

[2011-06-24:01:42:50] Commandline is: -stdio \\.\pipe\AIR_324_0 -ei

[2011-06-24:01:42:50] No installed runtime detected

[2011-06-24:01:42:50] Starting silent runtime install. Installing runtime version 2.7.0.19480

[2011-06-24:01:42:50] Installing msi at c:\users\admini~1\appdata\local\temp\air5fea.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

[2011-06-24:01:42:50] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-06-24:01:42:51] Rolling back install of c:\users\admini~1\appdata\local\temp\air5fea.tmp\setup.msi

[2011-06-24:01:42:51] Rollback complete

[2011-06-24:01:42:51] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-06-24:01:42:51] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

[2011-06-24:01:42:51] Runtime Installer end with exit code 7

[2011-06-24:01:42:52] Runtime Installer end with exit code 7

[2011-06-24:01:45:01] Runtime Installer begin with version 2.7.0.19480 on Windows Vista x86

[2011-06-24:01:45:01] Commandline is: -uninstall

[2011-06-24:01:45:01] No installed runtime detected

[2011-06-24:01:45:02] Starting runtime uninstall. Uninstalling runtime version

[2011-06-24:01:45:03] Uninstalling product with GUID {A2BCA9F1-566C-4805-97D1-7FDC93386723}

[2011-06-24:01:45:04] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2011-06-24:01:45:04] Rollback complete

[2011-06-24:01:45:04] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2011-06-24:01:45:04] Runtime Installer end with exit code 7

The Err Msg :
An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.
I searched in google and found solution, but It could't solve this.(msiexec /unregister, msiexec /regserver)
I use Windows7 32-bit.
I don't know how to do.

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1 reply

chris.campbell
Legend
Jun 27, 2011 6:27 PM UTC

Hi,

Could you enable MSI logging and try the operation again?  Once it fails, find the associated MSI log and paste the contents here.  I'll take a look and we can go from there.

Thanks,

Chris

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