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January 22, 2013
Question

Install problem because "install file is damaged"

  • January 22, 2013
  • 2 replies
  • 1758 views

My client is periodically getting the following error on some of their identically configured Win7 machines:

"Sorry, an error has occurred.  The application could not be installed because the installer file is damaged.  Try obtaining a new installer file from the application author."

I am the application author.

Here is the install log from a problematic machine:

[2013-01-03:09:50:33] Application Installer begin with version 3.5.0.880 on Windows 7 x86

[2013-01-03:09:50:33] Commandline is: C:\Rate_Calculator\XXX_Air_Files\calc-xxx-rate_0_6_2.air

[2013-01-03:09:50:33] Installed runtime (3.5.0.880) located at c:\Program Files\Common Files\Adobe AIR

[2013-01-03:09:50:34] Unpackaging file:///C:/Rate_Calculator/XXX_Air_Files/calc-xxx-rate_0_6_2.air to C:\Users\xxxxxx\AppData\Local\Temp\fla3A80.tmp

[2013-01-03:09:50:34] Application signature verified

[2013-01-03:09:50:34] Unpackaging/validation complete

[2013-01-03:09:50:34] No app located for appID 'com.tappsolutions.calc-xxx-rate' and pubID ''

[2013-01-03:09:50:36] Converting unpackaged application to a native installation package in C:\Users\xxxxxx\AppData\Local\Temp\fla452B.tmp

[2013-01-03:09:50:37] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: open[110]: MSI Error" errorID=0]

Here is what I have done:

1) I searched the fourm and found this report with no solution: http://forums.adobe.com/thread/801670

2) I had the client send back the install file and I did a compare with an install file that was successfully installed on my machine; They are identical.

3) The client can specify a different install location to successfully install.

4) Client confirms that they did not install previous installs under a different user or administrator.

5) This problem does not happen on all machines; we do not know what the difference is between the problematic machines and non-problematic machines.

6) The problem began when I delivered 0.6.2 of my app, on the problematic machines they can go back to 0.6.1 and successfully install.

7) I unjared the 0.6.1 and 0.6.2 .air files and compared them.  Nothing unusual was found.

😎 The problem went away when I delivered 0.6.3, but reappeared when I delivered 0.6.9.

This topic has been closed for replies.

2 replies

chris.campbell
Legend
January 23, 2013

Hi Michael,

Does it make any difference if the user uninstalls the previous version and then installs the latest? 

Googling MSI error 110 seems to indicate that this is an open/locked file issue.  Is the app running when they attempt to update?  Do they happen to have their drive/folder encrypted or compressed?

It might help to enable MSI logging and take a look at what it spits out.  Instructions for turning this on and locating it can be found here.

Thanks,
Chris

April 9, 2013

My client is getting this 110 error as well. No AIR applications seem to be running. The drive is encrypted because it is a corporate machine. How do we resolve this?

THanks