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Participant
March 17, 2012
Question

Installation of Adobe AIR damaged and can't reinstall.

  • March 17, 2012
  • 4 replies
  • 1855 views

Hi!

New poster on the forum.  I've read existing threads and can't find an answer.

Running Mac OS X 10.6, getting an error message that "This installation of Adobe AIR is damaaged. Try re-installing or contacting the publisher for assistance."

Here's what I've done:

* Downloaded latest Mac version (3.1) and installed. Got an error message saying application was already installed.

* Trashed the Adobe Air files inside Library > Frameworks and emptied trash.

* Was able to install software, but application still didn't work.

* Read on the web how to change directories to the Adobe Air DMG disk and run sudo to uninstall the program. Did that, seemed to work.

* Reinstalled program from latest download. Program installed fine.

* Went to display Premiere Help, and got the same "damaged file" message.

Now, I'm stuck.

How can I completely uninstalled Adobe AIR and get a clean installation so help files become readable?

Thanks,

Larry

P.S. Please feel free to refer me to an existing thread, I just couldn't find it when I looked.

This topic has been closed for replies.

4 replies

chris.campbell
Legend
March 21, 2012

Hi Larry,

What application are you trying to run when this error occurs?  Any chance you could post a screenshot of the error dialog?

Thanks,

Chris

Participant
March 22, 2012

Chris:

The error occurs when trying to access any Help menu from any Adobe application.

Screen shot below.

Larry

chris.campbell
Legend
March 22, 2012

Hi Larry,

Could you try the solution listed on this page?  I'm assuming that the Adobe Community Help application is the one that is crashing when you try and access the Help menu...

http://helpx.adobe.com/creative-suite/kb/help-application-doesnt-update.html

Thanks,

Chris