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Inspiring
October 15, 2018
Question

iOS Audio issues due to BlueTooth

  • October 15, 2018
  • 3 replies
  • 920 views


When connecting and disconnecting from my BlueTooth Car Audio, all is well.  At the office not so much, so this appears to be happening only with certain BlueTooth devices?!

  1. With BlueTooth on but not connected to any device
  2. Open APP and play some video (audio plays on internal speakers)
  3. Connect a BlueTooth audio device (audio plays on BlueTooth audio)
  4. Turn off BlueTooth device (audio no longer plays via internal speakers)

Even disabling BlueTooth and closing and reopening the APP audio fails to play via the internal speakers for quite some time.

It appears that the iPhone 5 being the exception - this ONLY ever plays via a BlueTooth device regardless of whether or not BlueTooth is enabled.

Can anyone confirm that they are experiencing this too so we can catch Adobe's attention?

This topic has been closed for replies.

3 replies

dewsAuthor
Inspiring
October 24, 2018

Opened a ticket - if anyone experiences this issue - here we go: Tracker

dewsAuthor
Inspiring
October 20, 2018

AH!  Issue appears to have been related to the Apple Watch.  Shutting down the watch and re-syncing, the issue went away.  Super happy my device is no longer exhibiting this behavior.

This has to be a bug but seems like an outlier and perhaps the issue has/will be addressed with routine stability fixes - not marking this as solved because the the iPhone 5 I have still won't play on the internal speakers -  and has never been connected to an Apple Watch... It does play via headphones though.  I doubt any of our users will be using an iPhone 5, so..

Lars Laborious
Legend
October 16, 2018

Don't know if this is related to your problem or not, but I read yesterday that in the latest iOS version (12.0.1) Apple has fixed a bluetooth issue.

dewsAuthor
Inspiring
October 16, 2018

Darn, I'm running 12.0.1 (16A404) - but experiencing the issue..  Ty though Lars..