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alanfireworks
alanfireworks
Known Participant
September 16, 2013
Answered

iTunes MobileDevice library not found error when 'Install application on the connected iOS....'

  • September 16, 2013
  • 27 replies
  • 39846 views

After recently upgrading iTunes to 11.0.5.5 I get the following error...

'iTunes MobileDevice library not found. Please check your iTunes installation'

..when selecting 'Install application on the connected iOS device' from the 'Post Publishing' section under the 'Deployment' tab in the 'AIR for iOS settings' dialog box

This used to work? Any ideas?

For now, I can manually use iTunes to add the file to the device, but this does slow down work flow considerably.

Thanks,

Alan.

    This topic has been closed for replies.
    Correct answer kglad

    I am still having the issue but the pain-in-the-ass is minimized since I now realize that you can still sort of "side-load" your .ipa file to your device via iTunes 12.3.0.whatever -I recently upgraded my video card to an AMD FirePro so I'm no longer buying into the installing iTunes for older video cards trick as A. its a pretty new and snazzy video card and B. I don't want older versions of iTunes... I'm a fan of the radio there. 

    So anywho, I have got this down to a science now so i can rapidly test / retest my app on iOS devices using a development provisioning profile and all the hoops you have to jump through to get your .p12 file (not getting into that):

    1. delete prior version of your app from the device

    2. publish your .ipa file with your dev profile and p.12

    3. delete prior version of your app from iTunes App library

    4. in iTunes file > add file to library or drag n drop to the same iTunes library

    5. drag the same app now in your library to your device(s)

    6. check your device(s) app library, if you have new apps set to install automagicly then you should now see the app on the device / otherwise click install, then sync

    Sporadically and almost mockingly I still get the original message about the device list but not such a big deal any more.  Anyway hope this helps. 

    ur3


    installing version 12.1.3 of iTunes failed to solve the problem for me.  i needed version 12.1.2 to solve the problem:

    1) Un-install Apple Application support 32 bit/64 bit, Apple Mobile Device Support, Apple Software Update, and iTunes

    2) Go to C:\Program Files (x86)\Common Files and delete the Apple folder

    3) Go to C:\Program Files\Common Files and delete the Apple folder

    4) Go to C:\Users\<your user name>\music\iTunes and delete the .itl file

    5) Download and install version 12.1.2 of iTunes: Download Apple iTunes 12.1.2 for Windows 64-bit‌.  Make sure you untick the option to let iTunes automatically update.  updating kills the Flash Pro to iOS usb communication (at least, until adobe figures out the problem and releases an air sdk that fixes the issue).

    6) Restart your computer

    7) Attach your phone to your computer via usb and unlock your phone so if the 'Trust This Computer' prompt appears you're ready to tap trust.

    8) Open Flash Pro > Debug > Debug Movie > On Device via USB > click Refresh Device List if your iOS device is not already listed.

    9) If that fails, open file explorer and make sure your iOS device appears in file explorer.  If it does not, your usb-win connection has a problem.  re-check your connections, the usb cable and make you have enabled 'Trust This Computer'.

    27 replies

    Show previous replies
    J
    Julien26
    Inspiring
    April 8, 2015

    Finally I managed to make it work ! I had this problem for all versions or AIR17 SDK and I tried everything (different versions of iTunes, for older cards, etc.) but nothing worked. Until I managed to see that the problem came from the file {AIRSDK}/lib/aot/bin/iOSBin/iIPA.exe (and I see just now that ArmoredPigeon already spoked of this folder 4 days ago -_-)

    So after a lot of tries, here's the combination that worked for me :

    - Completely uninstall iTunes and all Apple components on the computer (especially Apple Mobile Device Support)

    - Restart the computer, don't open Flash Pro

    - Download and install iTunes for older video cards (iTunes 12.1.1 for Windows (64-bit — for older video cards))

    - Download the latest AIR 17 Beta SDK (build 138), and unzip it

    - Go to {Flash CC Installation Folder]/{AIR 16 SDK}/lib/aot/bin/iOSBin and copy the file 'iIPA.exe' (note : for me the AIR 16 SDK it the one installed when you install the latest version of Flash CC)

    - Go to {AIR 17 SDK}/lib/aot/bin/iOSBin and replace the existing iIPA.exe with the one from the AIR16 SDK

    - Open Flash Pro CC and add the AIR 17 SDK via Help/Manage AIR SDK..

    And that should work ! But I still wait an official fix ;-)

      studios70386776
      studios70386776
      Participant
      April 14, 2015

      Thanks Julien26, your solution works for me!!

      N
      nitacawo
      Participating Frequently
      April 4, 2015

      Hi guys, I've read all the comments tried all variants described in topic( for old cards version, path, deleting all apple apps and folders etc.)

      So my system is:

      windows 7 64-bit

      adobe flash cc 13.0.0.759

      air sdk 17.0.0.138

      Error still occurs. Any ideas ?I am getting desperate....As somehow I've also started having trouble with testfairy installs on some devices.... failing to install.

      Lars Laborious
      Lars Laborious
      Legend
      April 6, 2015

      As Shweta B mentioned above, the Flash Pro team is investigating the issue. It seems to be fixed for Flash Builder but not for Flash CC yet. Are you able to install directly on itunes?

      User Unknow
      User Unknow
      Legend
      April 6, 2015

      You can install using iTunes or iFunBox as well. I suggest exactly iFunBox because it's don't require re-sync.

      ArmoredPigeon
      ArmoredPigeon
      Participant
      April 3, 2015

      I just found an alternative solution. We're using Flash Builder with an older AIR SDK for iOS, and since iTunes updated I couldn't detect iOS devices. What fixed it for me was to copy the iOSBin folder ( {sdk root folder}/lib/aot/bin/iOSBin ) from AIR SDK 17 into my installed AIR SDK folder ( {Flash Builder install folder}/eclipse/plugins/com.adobe.flash.compiler_#.#.#.######/AIRSDK/lib/aot/bin/ ) overriding what was there. I didn't even have to restart Flash Builder for it to detect the iPhone.

      So if you're (like us) stuck using an older SDK with iOS, this could solve the problem if it comes up.

      nicopowa
      nicopowa
      Participant
      March 21, 2015

      hey guys,

      had the same problem, so i installed the itunes version for older video cards about 3 weeks ago, everything was fine until today, and it stopped working, weird ...

      after 10x uninstall and reinstall iTunes and clean common files etc ... i tried to reinstall the classic x64 version and .... OH MY working now

      i'm running W7x64 with Flash Builder Premium 4.7, installed itunes at default location : C:/Program Files/ ... (NO x86)

      cheers, hope it'll help some of you

      Lars Laborious
      Lars Laborious
      Legend
      March 21, 2015

      Adobe has done some changes in Air 17 according to this release note: Release Notes | Flash Player® 17 AIR® 17

      The latest AIR SDK now requires iTunes 12.1.0.71 or higher, which corresponds with you're experience.

      I still have issues though, using Flash CC, so there might be a difference there.

      Shweta_B
      Adobe Employee
      Shweta_B
      Adobe Employee
      March 27, 2015

      Thanks for reporting the issue.

      Flash Pro team is investigating the issue "iTunes MoibleDevice library not found..."

      AIR 16 will only work with older iTunes version. e.g : 12.0.1.26. If you want to use AIR SDK 16 or below, you must install the older version of iTunes and If you want to use AIR SDK 17, newer version of iTunes needs to be installed.


      Let us know if you have more queries on same.


      Regards,

      Adobe AIR Team

        F
        FatboyUrb
        Participating Frequently
        March 9, 2015

        I had my issued fixed, but then accidentally updated iTunes again and the same issue returned. Maybe I figured that the latest updates to both Flash and iTunes would have solved the problem but, it hasn't.  So, I thought a "not ok" button was appropriate for this discussion.  Uninstalling Apple stuff (again) and re-installing iTunes for older video cards again.

        User Unknow
        User Unknow
        Legend
        March 9, 2015

        Be surethat you use Windows AIR SDK and not from Mac. Alert above appearing if you will use AIR SDK for MAC on Windows.

        Tony Tyson
        Tony Tyson
        Participant
        March 10, 2015

        I just tried with AIR 17 BETA and it worked fine. Looks like Adobe fixed the issue. Yay.

        Download Adobe AIR 17 Beta - Adobe Labs

        R
        Rolf_Rahbek
        Known Participant
        March 9, 2015

        Hi

        Thanks! , I had the same error in Flash but installing Itunes for older video cards fixed it.

        I did the following: (windows 8)

        - Updated Flash CC

        - Uninstalled all Apple programs (and Itunes)

        - Restarted

        - Installed iTunes for older video cards: iTunes 12.1.1 for Windows (64-bit — for older video cards)

        Thanks again!

        C
        carnophager
        Participant
        March 5, 2015

        Uninstalling everything apple and then iTunes 11.4 worked for me. Windows 7.

        LilGames
        LilGames
        Inspiring
        March 5, 2015

        I was too paranoid about losing settings, backups and whatnot to uninstall iTunes, so all I did was install the "version for old video cards". It magically picked up all my settings and library from the previous installation. It did NOT fix the issue in Flash Professional, but it did fix iFunbox. LOL. So at least I have that method for fast install and testing of my IPA files. THanks.

          M
          marcusidlm
          Participant
          March 5, 2015

          Thanks for that! I'll give iFunbox a try

          M
          marcusidlm
          Participant
          March 1, 2015

          I thank those who have taken the time to suggest resolutions. None of them have worked for me, sadly.

          Even if this Apple's doing, I still look to Adobe to provide a solution. It's not like they haven't had to hack around Apple's mess in the past.

          T
          tomaugerdotcom
          Known Participant
          February 18, 2015

          So, rather than download an older version of iTunes, what you want to do is:

          1. uninstall Apple Mobile Device Support
          2. uninstall iTunes
          3. possibly restart
          4. re-install iTunes (latest).

          It was your Apple Mobile Device Support .dll that got corrupted and needs to get wiped and re-installed

          User Unknow
          User Unknow
          Legend
          February 18, 2015

          In 99% cases this will not help (simply reinstalling) because reinstalling will do nothing. Only uninstalling old and installing iTunes for older video cards do the magic

          F
          FatboyUrb
          Participating Frequently
          February 13, 2015

          I have not had this problem until now... and I've recently installed and now uninstalled the latest iTunes... I noticed that I can't even install .ipa files to my iPad the long way by dropping the file to my iTunes app library... which seems to accept that I'm dropping it there but then it just disapears and doesn't show up on the list. 

          ADOBE talk to APPLE / APPLE talk to ADOBE.  Alan's post has been sitting here unanswered since 2013.

          User Unknow
          User Unknow
          Legend
          February 16, 2015

          1. go to Apple - Support - Downloads

          2. download iTunes for older video cards !!!!

          3. install it

          Profit!

          P.S. Actually it's Apple fail.

            F
            FatboyUrb
            Participating Frequently
            February 16, 2015

            Thanks Anton!  -How did you know I would still be banging my head against the wall come Monday morning.  The alternate iTunes install Anton mentions above fixed my issue as I do have a slightly older AMD Radeon HD 7570 video card which I didn't think would have anything to do with it.

            Thanks again we are back-in-business.

            ur3

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