License Agreement hangup

Forum|Forum|14 years ago
November 25, 2011
1 reply
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Performance issues

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chris.campbell

Legend

From the log, it appears that we're hanging up here:

[2011-11-25:10:17:23] Starting app installation to C:\Program Files (x86)\National Geographic. Installing app com.nationalgeographic.products.cng120.68B1CC4249876152EBE333BD4B7514 ADB4D94062.1 version 1.66 build 1251 using the source file at file:///C:/Users/XPS/AppData/Local/Temp/flaF577.tmp
[2011-11-25:10:17:23] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Directory can't be written to" errorID=5006]

It's trying to install into C:\Program Files (x86)\National Geographic but for some reason that folder can't be written to. Can you manually delete that folder and give the installer another shot?

Thanks,

Chris

M

mene01

Participant

Thanks for your suggestion, Chris. I don't know where I saw the suggesion, because I've been researching a couple of program problems, but I decided to try creating a new computer account. After creating it, I logged in using the alternate account, and was able to access both Adobe Air and the National Geographic program that had previously locked up. Since it is working now, I'm going to leave it as it is. I do appreciate your suggestion, and would definitely have tried it, if this hadn't worked.

meelving

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