Skip to main content
Inspiring
October 10, 2017
Question

Mac 27.0.0.128: starting an AIR application opens a window "Adobe AIR is trying to install a new helper tool" every time

  • October 10, 2017
  • 1 reply
  • 762 views

If you start an AIR application the window "Adobe AIR is trying to install a new helper tool. Enter your password to allow this" appears. It seems that it doesn't matter if you click on cancel or enter your password and click on "install helper". Both actions start the application normally.

The problem is that there are customers that are unsure what to do.

It only happens with AIR 27.0.0.128. If I install 26.0.0.127 everything works as expected. It is reproducible under Sierra and High Sierra

PS: I tried opening a bug to the tracker but I always get "Bug submission failed".

This topic has been closed for replies.

1 reply

awinad
Participant
November 23, 2017

Any news here?   We are experiencing the same issue. We are suspecting something with access rights, but not sure about it. It indeed confuses customers.

Participant
February 12, 2018

Hi there!

I've discovered the same behaviour with an app we created with AIR.  We have a set of apps, and we have them set to publish in a common directory inside the Applications folder (called mathies), and this morning, this is what I've found:

IF the app is INSIDE the subfolder, then, everytime I click on a file associated with the app to open it, I get the "Enter password to install a new helper" request - which - as you point out above, doesn't matter whether you answer or cancel - it starts the app and loads the file.  BUT ... it is annoying, and potentially scary for users.

ALSO - if the app is INSIDE the subfolder, then when the app icon is in the Dock, file associations don't seem to be recognized, and I can't drag a file on top of it to auto-launch the app.

HOWEVER - if the app is DIRECTLY in the Applications folder, then everything works beautiful.  Double clicking on a related data file opens up the app without a nagging password request.  Dragging a file on top of it in the Dock launches perfectly ... life is fine as we know it.   Just messier, and a longer list of apps to scroll through instead of clustered together like the happy family they want to be in a tidy subfolder.

Is there a solution - or - do I just need to live with my apps being free range inside the big bad Applications folder?

- Greg

:-)