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mateoaldao
Participant
May 4, 2011 2:11 AM UTC
Answered

Mis-configured Installer

Hey, I've downloaded some drops from the prerelease program of Adobe, which includes sdk of .air files, and when I try to open and install them this message pops out:

This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance.

Any solutions?

Thanks!

Matthew

PS: I'm on a Mac running 10.6.7 software

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Qingyan_zhuCorrect answer
Participating Frequently
May 5, 2011 8:34 AM UTC

Another guide from colleage:
1> Make sure you uninstall the AIR application(some drops from the prerelease program of Adobe). 
2> Install the latest AIR application again.

The reason is that the same application exported with different certificates, and the new one conflicts with the old one.

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5 replies

Raghavendra_M_B
Raghavendra_M_B
Participating Frequently
Sep 25, 2012 11:45 PM UTC

Hi,

You can also rename the Adobe Help folder the C:\Program Files\Adobe (32 Bit) C:\Program Files (x86)\Adobe (64 bit) and try installing Adobe Help from http://www.adobe.com/support/chc/

Regards,

Raghav

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Qingyan_zhuCorrect answer
Participating Frequently
May 5, 2011 8:34 AM UTC

Another guide from colleage:
1> Make sure you uninstall the AIR application(some drops from the prerelease program of Adobe). 
2> Install the latest AIR application again.

The reason is that the same application exported with different certificates, and the new one conflicts with the old one.

Translate
    Qingyan_zhu
    Participating Frequently
    May 5, 2011 8:19 AM UTC


    Hi Mateote,

    Could you test with the below 2 steps first?

    1> Install latest AIR runtime(http://get.adobe.com/air/)
    2> With latest AIR runtime installed, re-install AIR applications

    If failed, please provide the application which you want to install.

    Regards,

    Qingyan

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    welker_tucker
    Participant
    Mar 16, 2013 4:35 AM UTC

    I've done this a million times and it still gives me the same message

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    Rchrdmny
    Participant
    Mar 21, 2013 10:35 PM UTC

    I had the same problem while using google chrome, I tried downloading software on safari and had no problems what so ever, maybe this will work for you?

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