Native installation package creation failed: Error: EndUpdateResource: Windows Error #5

We've got a customer who gets this error when attempting to install our software. My Google-fu makes me think this is a rare error. Chris, would you have any ideas as to the cause of this?

Many thanks,

Taylor

[2011-09-18:14:36:24] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

[2011-09-18:14:36:24] Commandline is:

[2011-09-18:14:36:24] No installed runtime detected

[2011-09-18:14:36:44] Relaunching with elevation

[2011-09-18:14:36:44] Launching subprocess with commandline c:\users\sawhit~1\appdata\local\temp\air9728.tmp\adobe air installer.exe -ei

[2011-09-18:14:36:52] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

[2011-09-18:14:36:52] Commandline is: -stdio \\.\pipe\AIR_6756_0 -ei

[2011-09-18:14:36:52] No installed runtime detected

[2011-09-18:14:36:54] Starting silent runtime install. Installing runtime version 2.7.1.19610

[2011-09-18:14:36:54] Installing msi at c:\users\sawhit~1\appdata\local\temp\air9728.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

[2011-09-18:14:37:29] Runtime Installer end with exit code 0

[2011-09-18:14:37:30] Elevated install completed

[2011-09-18:14:37:37] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2011-09-18:14:37:37] Runtime Installer end with exit code 0

[2011-09-18:14:37:43] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

[2011-09-18:14:37:43] Commandline is: -installupdatecheck

[2011-09-18:14:37:43] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR

[2011-09-18:14:37:48] Performing pingback request

[2011-09-18:14:37:49] Pingback request completed with HTTP status 200

[2011-09-18:14:37:49] Starting runtime background update check

[2011-09-18:14:37:49] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.7.1.19610/update

[2011-09-18:14:37:49] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.7.1.19610/update to C:\Users\sawhitman\AppData\Roaming\Adobe\AIR\Updater\Background

[2011-09-18:14:37:50] Runtime update not available

[2011-09-18:14:37:50] Unpackaging cancelled

[2011-09-18:14:37:50] Runtime Installer end with exit code 0

[2011-09-18:14:42:13] Application Installer begin with version 2.7.1.19610 on Windows 7 x86

[2011-09-18:14:42:13] Commandline is: C:\Users\SAWHIT~1\AppData\Local\Temp\YNAB3_Live_3.5.3.4-2.air

[2011-09-18:14:42:13] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR

[2011-09-18:14:42:16] Unpackaging file:///C:/Users/SAWHIT~1/AppData/Local/Temp/YNAB3_Live_3.5.3.4-2.air to C:\Users\sawhitman\AppData\Local\Temp\flaB571.tmp

[2011-09-18:14:42:39] Application signature verified

[2011-09-18:14:42:39] Unpackaging/validation complete

[2011-09-18:14:42:39] No app located for appID 'com.youneedabudget.YNAB3.Live' and pubID '9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1'

[2011-09-18:14:42:50] Converting unpackaged application to a native installation package in C:\Users\sawhitman\AppData\Local\Temp\fla3A1C.tmp

[2011-09-18:14:43:03] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]

[2011-09-18:14:43:13] Application Installer end with exit code 7

[2011-09-18:14:43:20] Application Installer begin with version 2.7.1.19610 on Windows 7 x86

[2011-09-18:14:43:20] Commandline is: C:\Users\SAWHIT~1\AppData\Local\Temp\YNAB3_Live_3.5.3.4-2.air

[2011-09-18:14:43:20] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR

[2011-09-18:14:43:24] Unpackaging file:///C:/Users/SAWHIT~1/AppData/Local/Temp/YNAB3_Live_3.5.3.4-2.air to C:\Users\sawhitman\AppData\Local\Temp\flaC01C.tmp

[2011-09-18:14:43:37] Application signature verified

[2011-09-18:14:43:37] Unpackaging/validation complete

[2011-09-18:14:43:37] No app located for appID 'com.youneedabudget.YNAB3.Live' and pubID '9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1'

[2011-09-18:14:43:59] Converting unpackaged application to a native installation package in C:\Users\sawhitman\AppData\Local\Temp\fla47B3.tmp

[2011-09-18:14:44:16] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]

[2011-09-18:14:44:28] Application Installer end with exit code 7