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A
Anonymous
January 2, 2015
Question

Pgms requiring Adobe AIR won't work. Update download fails.

  • January 2, 2015
  • 1 reply
  • 959 views

Several programs requiring Adobe AIR have stopped working and a new one I downloaded fails to install. The AIR installer says I'm rummimg ver. 3.8.0.870 trying to load ver. 15.0.0.356. CPU is a Dell XPS running
Windows 8.1.  Any suggestions would be appreciated.

This topic has been closed for replies.

1 reply

Varun_Bhal
Adobe Employee
Varun_Bhal
Adobe Employee
January 7, 2015

Hi,

I have tried reproducing the issue on Win8.1.

But i am able to update AIR runtime from 3.8.0.870 to 15.0.0.356 properly by installing an AIR app which requires AIR 15.0.

Can you try updating once with the AIR app in the link Testing_15.0.air ?

A
Anonymous
January 17, 2015

I still get the same error. "The aplication could not be installed because the the installer file is damaged.  Try obtaining a new installer file from the application author."

N
nissanleafer
Participating Frequently
January 21, 2015

Please refer to this link for more information:How do I fix error message "installer file is damaged"?

This can happen when the installer's certificate has expired and there's no time stamp in the signatures.xml file.  Using the link above, please verify if the .air file has the right information and report back here.  I see the time stamp in my install but I still get the same error message.  I want to see if this problem is more widespread.

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