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Participant
October 1, 2011
Question

photoshop_12_1_ls1.dmg error -4960

  • October 1, 2011
  • 1 reply
  • 1529 views

HI There

I have used the adobe downloader to download CS5 trial version.  Once completed it says extracting files and then an error log with "photoshop_12_1_ls1.dmg error -4960" appears.  How do I get PS to install?

Thanks

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1 reply

lisachao
Adobe Employee
Adobe Employee
October 3, 2011

Your download may have been interrupted, even if for a brief moment. Try downloading again without anything else happening in the background.

If you need additional help, please take a look at the Adobe Photoshop Forum: http://forums.adobe.com/community/photoshop/photoshop_macintosh as this current forum is for Adobe AIR Installation issues.

Thanks,

Lisa Chao

Adobe Flash Runtime Team