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marli
Participant
Oct 1, 2011 2:15 PM UTC
Question

photoshop_12_1_ls1.dmg error -4960

HI There

I have used the adobe downloader to download CS5 trial version.  Once completed it says extracting files and then an error log with "photoshop_12_1_ls1.dmg error -4960" appears.  How do I get PS to install?

Thanks

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1 reply

lisachao
Adobe Employee
lisachao
Adobe Employee
Oct 3, 2011 6:42 PM UTC

Your download may have been interrupted, even if for a brief moment. Try downloading again without anything else happening in the background.

If you need additional help, please take a look at the Adobe Photoshop Forum: http://forums.adobe.com/community/photoshop/photoshop_macintosh as this current forum is for Adobe AIR Installation issues.

Thanks,

Lisa Chao

Adobe Flash Runtime Team

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