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4 replies

SteveatMarlowAuthor
Participant
Apr 26, 2013 8:40 AM UTC

Hi Chris,

The AIR installation log is in my original post - about 12 paras down but here is is:

 

[2013-04-25:06:53:46] Runtime Installer begin with version 3.7.0.1530 on Windows Vista x86

[2013-04-25:06:53:46] Commandline is:

[2013-04-25:06:53:46] No installed runtime detected

[2013-04-25:06:53:57] Relaunching with elevation

[2013-04-25:06:53:57] Launching subprocess with commandline c:\users\steve\appdata\local\temp\air79c1.tmp\adobe air installer.exe -ei

[2013-04-25:06:54:02] Runtime Installer begin with version 3.7.0.1530 on Windows 7 x86

[2013-04-25:06:54:02] Commandline is: -stdio \\.\pipe\AIR_1172_0 -ei

[2013-04-25:06:54:02] No installed runtime detected

[2013-04-25:06:54:03] Starting silent runtime install. Installing runtime version 3.7.0.1530

[2013-04-25:06:54:04] Installing msi at c:\users\steve\appdata\local\temp\air79c1.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}

[2013-04-25:06:54:10] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2013-04-25:06:54:10] Rolling back install of c:\users\steve\appdata\local\temp\air79c1.tmp\setup.msi

[2013-04-25:06:54:10] Rollback complete

[2013-04-25:06:54:10] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2013-04-25:06:54:10] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2013-04-25:06:54:10] Runtime Installer end with exit code 7

[2013-04-25:06:54:20] Runtime Installer end with exit code 7

[2013-04-25:06:55:38] Runtime Installer begin with version 3.7.0.1530 on Windows Vista x86

[2013-04-25:06:55:38] Commandline is:

[2013-04-25:06:55:38] No installed runtime detected

[2013-04-25:06:55:45] Relaunching with elevation

[2013-04-25:06:55:45] Launching subprocess with commandline c:\users\steve\appdata\local\temp\air30fe.tmp\adobe air installer.exe -ei

[2013-04-25:06:55:48] Runtime Installer begin with version 3.7.0.1530 on Windows Vista x86

[2013-04-25:06:55:48] Commandline is: -stdio \\.\pipe\AIR_1264_0 -ei

[2013-04-25:06:55:48] No installed runtime detected

[2013-04-25:06:55:49] Starting silent runtime install. Installing runtime version 3.7.0.1530

[2013-04-25:06:55:51] Installing msi at c:\users\steve\appdata\local\temp\air30fe.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}

[2013-04-25:06:55:55] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2013-04-25:06:55:55] Rolling back install of c:\users\steve\appdata\local\temp\air30fe.tmp\setup.msi

[2013-04-25:06:55:55] Rollback complete

[2013-04-25:06:55:55] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2013-04-25:06:55:55] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2013-04-25:06:55:55] Runtime Installer end with exit code 7

[2013-04-25:06:55:59] Runtime Installer end with exit code 7

[2013-04-25:07:05:12] Runtime Installer begin with version 3.7.0.1530 on Windows 7 x86

[2013-04-25:07:05:12] Commandline is:

[2013-04-25:07:05:12] No installed runtime detected

[2013-04-25:07:05:18] Relaunching with elevation

[2013-04-25:07:05:18] Launching subprocess with commandline c:\users\steve\appdata\local\temp\air953.tmp\adobe air installer.exe -ei

[2013-04-25:07:05:24] Runtime Installer begin with version 3.7.0.1530 on Windows 7 x86

[2013-04-25:07:05:24] Commandline is: -stdio \\.\pipe\AIR_3888_0 -ei

[2013-04-25:07:05:24] No installed runtime detected

[2013-04-25:07:05:24] Starting silent runtime install. Installing runtime version 3.7.0.1530

[2013-04-25:07:05:26] Installing msi at c:\users\steve\appdata\local\temp\air953.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}

[2013-04-25:07:05:29] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2013-04-25:07:05:29] Rolling back install of c:\users\steve\appdata\local\temp\air953.tmp\setup.msi

[2013-04-25:07:05:29] Rollback complete

[2013-04-25:07:05:29] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2013-04-25:07:05:29] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2013-04-25:07:05:29] Runtime Installer end with exit code 7

[2013-04-25:07:05:31] Runtime Installer end with exit code 7

[2013-04-25:07:06:12] Runtime Installer begin with version 3.7.0.1530 on Windows Vista x86

[2013-04-25:07:06:12] Commandline is:

[2013-04-25:07:06:12] No installed runtime detected

[2013-04-25:07:06:21] Relaunching with elevation

[2013-04-25:07:06:22] Launching subprocess with commandline c:\users\steve\appdata\local\temp\aire916.tmp\adobe air installer.exe -ei

[2013-04-25:07:06:32] Runtime Installer begin with version 3.7.0.1530 on Windows 7 x86

[2013-04-25:07:06:32] Commandline is: -stdio \\.\pipe\AIR_5884_0 -ei

[2013-04-25:07:06:32] No installed runtime detected

[2013-04-25:07:06:32] Starting silent runtime install. Installing runtime version 3.7.0.1530

[2013-04-25:07:06:33] Installing msi at c:\users\steve\appdata\local\temp\aire916.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}

[2013-04-25:07:06:37] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2013-04-25:07:06:37] Rolling back install of c:\users\steve\appdata\local\temp\aire916.tmp\setup.msi

[2013-04-25:07:06:37] Rollback complete

[2013-04-25:07:06:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2013-04-25:07:06:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2013-04-25:07:06:37] Runtime Installer end with exit code 7

[2013-04-25:07:06:40] Runtime Installer end with exit code 7

[2013-04-25:07:26:15] Runtime Installer begin with version 3.7.0.1530 on Windows Vista x86

[2013-04-25:07:26:15] Commandline is:

[2013-04-25:07:26:15] No installed runtime detected

[2013-04-25:07:26:28] Relaunching with elevation

[2013-04-25:07:26:28] Launching subprocess with commandline c:\users\steve\appdata\local\temp\air3063.tmp\adobe air installer.exe -ei

[2013-04-25:07:26:37] Runtime Installer begin with version 3.7.0.1530 on Windows 7 x86

[2013-04-25:07:26:37] Commandline is: -stdio \\.\pipe\AIR_2348_0 -ei

[2013-04-25:07:26:37] No installed runtime detected

[2013-04-25:07:26:37] Starting silent runtime install. Installing runtime version 3.7.0.1530

[2013-04-25:07:26:39] Installing msi at c:\users\steve\appdata\local\temp\air3063.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}

[2013-04-25:07:26:48] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2013-04-25:07:26:48] Rolling back install of c:\users\steve\appdata\local\temp\air3063.tmp\setup.msi

[2013-04-25:07:26:48] Rollback complete

[2013-04-25:07:26:48] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2013-04-25:07:26:48] Runtime Installer end with exit code 7

[2013-04-25:07:46:09] Runtime Installer end with exit code 7

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chris.campbell
chris.campbell
Legend
Apr 26, 2013 10:39 PM UTC

edit: saw you ran the fixit and it didn't work...

Could you try creating a new (and temporary) user account and see if you are able to install from there?  Once installed, it should be available to all user accounts.

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SteveatMarlowAuthor
Participant
Apr 29, 2013 1:25 PM UTC

Hi Chris,

Thanks for this and before I saw your latest message I did try the fixit solution again, several times but each time got an error message 80072EE2. I did notice that the fixit said it was 64 bit and mine is 32 bit.  I searched for a 32 bit fixit but couldn't find one.

So I created a new user account but when I tried to log on got the message "The user profile service failed the login. User profile cannot be loaded.

So I spent some time trying various remedies for this from the microsoft site and elsewhere, including another fixit solution. Deleted the new user account and created a new one two more times, but with the same result.

I found an Air folder in the Public user account and deleted that.

I uninstalled some recently installed software I thought might be the cause and tried several more times to install Air but with the same outcome.

I also tried to install after a clean boot but again no joy.

Sorry to be such a pain

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chris.campbell
chris.campbell
Legend
Apr 25, 2013 10:49 PM UTC

Thank you for the msi log.  Could you also post your AIR installation log?

http://kb2.adobe.com/cps/403/kb403150.html#main_viewlog

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