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Participant
September 18, 2012
Question

Problems installing on 10.6.8

  • September 18, 2012
  • 1 reply
  • 430 views

I have the same problem but on Mac running osx 10.6.8. It will neither update nor uninstall, and says installation may not be allowed by administrator. But I am administrator. And I also did a permissions repair on disc. The problem is stopping me from doing a full disc backup using SuperDuper and updating osx to Lion. I read that if you simply delete the Air folder, it still leaves traces on the system and creates later issues with reinstall. So how do I get rid of it?

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1 reply

chris.campbell
Legend
September 18, 2012

Hi Lena,

I branched this into it's own post since the original post was about Windows and you're on 10.6.8.  Could you post the contents of your AIR install log?

http://helpx.adobe.com/air/kb/troubleshoot-air-installation-mac-os.html#main_viewlog

Please take a look at the section titled "Locate and view the installation log file"

Thanks,

Chris