Problems updating/uninstalling/installing AIR

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chris.campbellCorrect answer

Legend

Hi,

I'm sorry you're running into this problem with the AIR installer. Could you try out the script I've attached to this post and let me know if it helps?

Thanks,

Chris

chris.campbellCorrect answer

Legend

Hi,

I'm sorry you're running into this problem with the AIR installer. Could you try out the script I've attached to this post and let me know if it helps?

Thanks,

Chris

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L

LostLyca

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I am having the same problem trying to install an update with Picaboo. I was able to ignore the failed update/install of air a few times and now it won't let me use Picaboo. It says Air can't be found and is required. I contacted Picaboo support and spent 2 hours with them trying to figure out with no luck. Tried the zapper you provided, it does appear to work and lets me supposedly install air but then I get the same error when I go to open Picaboo. If I try to install Air again it says I am not the administrator, but I am. If I use the zapper air supposedly finishes installing again, but picaboo give the not found error again. It was suggested I try to install TweetDeck to see what happened, it installed Air but then when I went to open TweetDeck Air could not be found.

So I don't know.

Maria

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chris.campbell

Legend

Hi Maria,

I'm sorry you've run into this. I worked on a system earlier this week that had the same type of issues. Very frustrating for me cause I wasn't able to solve the problem.

Could you try enabling MSI logging, then try uninstalling AIR again? I'm curious if you can run the MSI logging applications. On the system I worked on earlier even doing this install failed. If you'd like, we can schedule a desktop sharing session and I can take a look, however if the MSI logging install fails then I think we might have to contact Microsoft.

Thanks,

Chris

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