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KarthikeyanRC
Participating Frequently
January 12, 2011
Question

problems with Aodbe AIR installed along with Adobe Reader X

  • January 12, 2011
  • 3 replies
  • 2868 views

I'm not able to install AIR applications if I have the version of Adobe AIR which was installed along with Adobe Reader X download process.

steps to reproduce:

1. Uninstall your local AIR, Reader and any one AIR application you want to install back

2. Visit Adobe.com and install Adobe Reader X

3. Wait for install of Adobe Reader X to complete and once done confirm you have Adobe Reader X installed and also Adobe Air 2.5.1.17730 installed silently.

4. Now try to install your AIR application through badge.

Problem:

you can notice badge will show you the install button for the AIR app, but on click nothing much happens

Expected:

the AIR application install wizard dialog should pop-up

Workaround:

1. Download the AdobeAirInstaller.exe from Adobe.com

2. Run the exe and wait till it shows 'this version of AIR already installed'

3. Now go back to the badge and click on the install app button

4. App install wizard pops up and installs the application

Can someone please clarify what could have gone wrong? What should be done to overcome this issue?

This topic has been closed for replies.

3 replies

R
rjpierson_vetsource
Participant
August 16, 2011

We are also encountering this exact issue with the latest version of Adobe Reader X.  I am using Windows XP Professional, logged in as a newly created user named Jeff with Adminstrator priveleges.  I install Adobe Reader X 10.3 which installs the latest AIR runtime.  In C:\Documents And Settings\Default User\Application Data\Macromedia\Flash Player\www.macromedia.com\bin there is an airappinstaller directory with airappinstaller.exe and digest.s files.  However, the C:\Documents And Settings\Jeff\Application Data\Macromedia\Flash Player\www.macromedia.com\bin contains nothing.  If I go to the web page with the badge install and click it, nothing happens.  If I copy the aireappinstaller directory to C:\Documents And Settings\Jeff\Application Data\Macromedia\Flash Player\www.macromedia.com\bin and try again, it does work.

This looks to me like a bug in the Adobe Reader X installer, it should create the airappinstaller directory in the current user's app data directory, not just the default user.

chris.campbell
chris.campbell
Legend
August 17, 2011

Thank you for the heads up.  I'll forward this along to the Reader team, but could you post back with your AIR installer log?  I'd like to see if any errors occurred during the install.

Thanks,

Chris

K
KarthikeyanRCAuthor
Participating Frequently
January 12, 2011

Following is the updated install log when I run  AdobeAirInstaller.exe and waited till it showed 'already installed' message. After a attempt to install, I was able to install my AIR application.

[2011-01-12:13:49:57] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2011-01-12:13:49:57] Commandline is: -arp:uninstall
[2011-01-12:13:49:57] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-01-12:13:49:59] Relaunching with elevation
[2011-01-12:13:49:59] Launching subprocess with commandline c:\program files\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
[2011-01-12:13:50:00] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2011-01-12:13:50:00] Commandline is: -stdio \\.\pipe\AIR_4304_0 -eu
[2011-01-12:13:50:00] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-01-12:13:50:00] Starting runtime uninstall. Uninstalling runtime version 2.5.1.17730
[2011-01-12:13:50:00] Uninstalling product with GUID {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2011-01-12:13:50:02] Runtime Installer end with exit code 0
[2011-01-12:13:50:02] Elevated install completed
[2011-01-12:13:50:03] Runtime Installer end with exit code 0
[2011-01-12:13:51:11] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2011-01-12:13:51:11] Commandline is: -silent
[2011-01-12:13:51:11] No installed runtime detected
[2011-01-12:13:51:11] Starting silent runtime install. Installing runtime version 2.5.1.17730
[2011-01-12:13:51:11] Installing msi at c:\users\User1\appdata\local\temp\aire7c2.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2011-01-12:13:51:12] Runtime Installer end with exit code 0
[2011-01-12:13:53:20] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2011-01-12:13:53:20] Commandline is:
[2011-01-12:13:53:20] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-01-12:13:53:22] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2011-01-12:13:53:22] Runtime Installer end with exit code 0
[2011-01-12:13:53:22] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2011-01-12:13:53:22] Commandline is: -installupdatecheck
[2011-01-12:13:53:22] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-01-12:13:53:23] Performing pingback request
[2011-01-12:13:53:25] Pingback request completed with HTTP status 200
[2011-01-12:13:53:25] Starting runtime background update check
[2011-01-12:13:53:25] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.5.1.17730/update
[2011-01-12:13:53:25] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.5.1.17730/update to C:\Users\User1\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-01-12:13:53:27] Runtime update not available
[2011-01-12:13:53:27] Unpackaging cancelled
[2011-01-12:13:53:27] Runtime Installer end with exit code 0
[2011-01-12:13:53:29] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
[2011-01-12:13:53:29] Commandline is: -playerVersion=10,1,102,64 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.test.MyApp.air adobe.com:air0.41148577257990837 onApplicationVersion
[2011-01-12:13:53:29] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-01-12:13:53:29] Application Installer end with exit code 0
[2011-01-12:13:53:32] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
[2011-01-12:13:53:32] Commandline is: -playerVersion=10,1,102,64 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -url https://test.com/MyApp.air -- - - tspro bridge staging debug 2dot3 - appfreshinstall
[2011-01-12:13:53:32] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-01-12:13:53:32] Begin air file download from https://test.com/MyApp.air
[2011-01-12:13:53:32] Download destination is C:\Users\User1\AppData\Local\Temp\fla1CB7.tmp
[2011-01-12:13:54:20] Received download status 200
[2011-01-12:13:54:20] Response URL is https://test.com/MyApp.air
[2011-01-12:13:54:21] Download success
[2011-01-12:13:54:25] Unpackaging file:///C:/Users/User1/AppData/Local/Temp/fla1CB7.tmp to C:\Users\User1\AppData\Local\Temp\flaED03.tmp
[2011-01-12:13:54:26] Application signature verified
[2011-01-12:13:54:26] Unpackaging/validation complete
[2011-01-12:13:54:26] No app located for appID 'com.test.MyApp.air' and pubID ''
[2011-01-12:13:54:30] Converting unpackaged application to a native installation package in C:\Users\User1\AppData\Local\Temp\flaFF5C.tmp
[2011-01-12:13:54:30] Native installation package creation succeeded
[2011-01-12:13:54:30] Starting app installation to C:\Program Files\twinspires. Installing app com.test.MyApp.air version v2.0.0 using the source file at file:///C:/Users/User1/AppData/Local/Temp/fla1CB7.tmp
[2011-01-12:13:54:30] Installing msi at C:\Users\User1\AppData\Local\Temp\flaFF5C.tmp\setup.msi with guid {FE594C9B-6367-DBB3-A120-AE98F0FF9FC5}
[2011-01-12:13:54:31] Launching subprocess with commandline C:\Program Files\twinspires\TSPro\TSPro.exe
[2011-01-12:13:54:32] Application Installer end with exit code 0

chris.campbell
chris.campbell
Legend
January 13, 2011

Hi,

Would you mind checking a couple of things for us?  After Reader X is installed, could you look at the following folders and verify that the files airappinstaller.exe and digest.s are installed?  It would be helpful if we could get the size and date of these files too.

C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller

C:\Users\<UserName>\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller

Would it be possible to get a link to the badge installer so we could try to reproduce this in house?

Thanks,

Chris

K
KarthikeyanRCAuthor
Participating Frequently
January 17, 2011

I tried as you asked. Please find the details below

In this folder C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller

there were two files airappinstaller(53 KB) and digest.s(3 KB)

In this folder C:\Users\User1\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin

there were no folder called 'airappinstaller' as you expected

Hope this information helps you.

Please let me know if you still require the badge installer. I will send the link through mail.

K
KarthikeyanRCAuthor
Participating Frequently
January 12, 2011

Following is the install log when Adobe AIR is installed through Adobe Reader X install process

[2011-01-12:13:49:57] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2011-01-12:13:49:57] Commandline is: -arp:uninstall
[2011-01-12:13:49:57] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-01-12:13:49:59] Relaunching with elevation
[2011-01-12:13:49:59] Launching subprocess with commandline c:\program files\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
[2011-01-12:13:50:00] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2011-01-12:13:50:00] Commandline is: -stdio \\.\pipe\AIR_4304_0 -eu
[2011-01-12:13:50:00] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-01-12:13:50:00] Starting runtime uninstall. Uninstalling runtime version 2.5.1.17730
[2011-01-12:13:50:00] Uninstalling product with GUID {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2011-01-12:13:50:02] Runtime Installer end with exit code 0
[2011-01-12:13:50:02] Elevated install completed
[2011-01-12:13:50:03] Runtime Installer end with exit code 0
[2011-01-12:13:51:11] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2011-01-12:13:51:11] Commandline is: -silent
[2011-01-12:13:51:11] No installed runtime detected
[2011-01-12:13:51:11] Starting silent runtime install. Installing runtime version 2.5.1.17730
[2011-01-12:13:51:11] Installing msi at c:\users\User1\appdata\local\temp\aire7c2.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2011-01-12:13:51:12] Runtime Installer end with exit code 0

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