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Participant
October 26, 2013
Question

Rendering issue on Samsung S4 (specific models) with AIR app

  • October 26, 2013
  • 2 replies
  • 2674 views

We have an Android/IOS app compiled with AIR 3.9. It works fine for all devices but some specific models of Samsung S4. First let me describe the device models & compilation details, as below:

> Issue found on devices (given models only, on other S4(s) works fine):

     - Samsung Galaxy S4 (Model No. SGH-M919)

     - Samsung Galaxy S4 (Model No. SCH-I545)

> Compilation:

     - AIR 3.9 (also with 3.8)

     - Render Mode GPU

     - Bitmap graphcis

> Problem:

There problem is with redering of grpahics speically which are masked. Either those masked graphcis doesn't display at all OR display in wrong layer (also distracted) when Display List realted to that object is manipaulated i.e. A child object is added to the parent of masked object & the masked object appears above it which was previously not visible. Some masked obejcts are not displayed at all.

> Observation:

It was same with CPU mode rendering however when the render mode is changed to AUTO the issue is resovled. But then app is preforming too slow as it uses all bitmap graphcis.

It seems the specfic S4 models are using different type of GPU, though it should not create such weird issue. Can anybody suggest possible solution for this? OR have faced sismilar behavior on said devices ?

This topic has been closed for replies.

2 replies

Adobe Employee
December 25, 2013

Could you please open a new bug report on this over at https://bugbase.adobe.com?  When adding the bug, please include your sample code or a sample application so we can quickly test this out internally.

Once added, please post back with the URL so that others effected can add their comments and votes.  I'll also give the mobile team a heads up. 

current 3675769 has been marked to closed, so we need a new bug instead.

Thanks

-Bo

grosssmutttr
Known Participant
December 25, 2013
Adobe Employee
December 26, 2013

Hi Omi,

Thanks for your filing new bug for this defect, and now we are working on it, follow your attached file. it only contain some pictures and video, so we can not find the root case precisely. If possible could you provide a simple project for it , it will help us  narrow down this problem quickly.

Thanks

-Bo

grosssmutttr
Known Participant
December 23, 2013

We made the same experience with air 3.8 and 3.9 on the new Samsung pads. We tried to submit our apps to the Samsung App market and they got rejected because the app opens up and there is no content displayed. We think this has to do something with gpu rendering and hopefully this is fixed in the next air update.

https://bugbase.adobe.com/index.cfm?event=bug&id=3675769