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william-ing
Participant
September 23, 2011
Question

Sequence of installing Microsoft Office, Adobe Acrobat, and Adobe Creative Suite (2)

  • September 23, 2011
  • 1 reply
  • 1310 views

Dear All,

I've been having an issue with my computer for quite some time now and i would like your assistance.

I have a G4 PowerBook (late 2004 model) for the last 7 years. I was running in it; Adobe Creative Suite, Adobe Acrobat 6, and more recently Microsoft Office 2008. Until July 2011 everything was running smoothly as they had for the past 7 years. But, in late July 2011, I had a hard-disk crash and besides the fact that I had lost most of my files (eventhough the mac personnel who handled my problem did managed to save some files nevertheless, all the files were corrupted - but, this is another issue, I mean how is it possible for every file they had managed to rescued to be corrupted??).

Now, here's my issue. I had recently purchased Adobe CS 2. I had install it, then installed Acrobat 7 and right afterwards Microsoft Office 2008. Microsoft Office 2008 eventhough successfully installed could not launch and open files. I had contacted Microsoft and after trying a few possible solutions in order to fix this issue nothing happened. So, I have decided now to reinstall EVERYTHING! - Mac OS X 10.4.11, Adobe CS 2, Adobe Acrobat 7, and Microsoft Office 2008.

My question to anybody who could help me is; what installation sequence should I follow in order for every program to work perfectly after their installation?

For example, should I first install Office, then Acrobat and in the end Adobe CS 2?

I would really appreciated and be grateful to anybody who could help with issue.

It's really frustrating to have these kind of problems after having for 7 years such a great laptop without even the smallest issue occurring.

Thank you for your time and attention to my request.

William

This topic has been closed for replies.

1 reply

chris.campbell
chris.campbell
Legend
September 23, 2011

I'm not an expert with this (I'd recommend posting for advice in both the creative suite and Acrobat forums), but if it was my system I'd install all my OS patches first, then install Office.  I'd reboot and check for new patches (there should be at least a few, including service packs for Office.)  Once fully patched up, I'd install CS2 and the CS2 patches, then Acrobat.  After each patch step, I'd do a quick sanity check and try launching an app.

Chris

W
william-ingAuthor
Participant
September 24, 2011

Hi Chris,

Thank you for taking the time to reply to my request.

You're mentioning installing patches in order to fix any kind of issues within a software. Well, this was the first advice I got from Microsoft when I had reported my problem with MS Office 2008. And even when I did this, I still was experiencing the same problem.

On the other hand, I have also considered the fact that this could be a problem caused by the Mac OS X 10.4.11, and specifically by the kind of installation the Apple tech-guy did on my laptop. Because it was an old model (I bought it in late 2004), they told me that they didn't have any more in their stock a hard drive with my laptop's specifications and the only thing they could do (and which I agreed with them to do) was to replace my crashed hard disk with a used one from a mac mini.

Thanks again for your time and attention to my request. I will follow your advice and see what happens.

William

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