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Peter_T_R
Known Participant
Jul 31, 2014 4:41 PM UTC
Question

Sounds don't play on some phones models

I have a app that works on IOS and Android and sometimes they play a sound but the sound works on some devices, I am getting reports that the sound isn't work on some Iphone 4S and a couple android devices, I did tested on my Ipad AIR, Iphone 5S, Nexus 5, Nexus 4 and a couple tablets and work fine, but I am still getting reports of some devices, sometimes old models and other times new models.

Any ideas about what can cause this issue?

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3 replies

Colin Holgate
Colin Holgate
Inspiring
Jul 31, 2014 4:46 PM UTC

If you are honoring the mute switch (with SoundMixer.audioPlaybackMode = AudioPlaybackMode.AMBIENT;), the most likely cause is that your users have the mute switch on.

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Peter_T_RAuthor
Known Participant
Jul 31, 2014 7:13 PM UTC

Thanks for the information, but is normal that the only thing that isn't sound is my app?

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Colin Holgate
Colin Holgate
Inspiring
Jul 31, 2014 7:18 PM UTC

What I talked about is iOS only, so I'm not sure why Androids would be silent. On iOS though, videos don't honor that switch, so you could get the situation where a user is hearing audio from videos, but not hearing audio in your app.

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