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Peter_T_R
Known Participant
July 31, 2014
Question

Sounds don't play on some phones models

  • July 31, 2014
  • 1 reply
  • 298 views

I have a app that works on IOS and Android and sometimes they play a sound but the sound works on some devices, I am getting reports that the sound isn't work on some Iphone 4S and a couple android devices, I did tested on my Ipad AIR, Iphone 5S, Nexus 5, Nexus 4 and a couple tablets and work fine, but I am still getting reports of some devices, sometimes old models and other times new models.

Any ideas about what can cause this issue?

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1 reply

Colin Holgate
Colin Holgate
Inspiring
July 31, 2014

If you are honoring the mute switch (with SoundMixer.audioPlaybackMode = AudioPlaybackMode.AMBIENT;), the most likely cause is that your users have the mute switch on.

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Peter_T_RAuthor
Known Participant
July 31, 2014

Thanks for the information, but is normal that the only thing that isn't sound is my app?

Colin Holgate
Colin Holgate
Inspiring
July 31, 2014

What I talked about is iOS only, so I'm not sure why Androids would be silent. On iOS though, videos don't honor that switch, so you could get the situation where a user is hearing audio from videos, but not hearing audio in your app.

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