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Known Participant
July 31, 2014
Question

Sounds don't play on some phones models

  • July 31, 2014
  • 1 reply
  • 298 views

I have a app that works on IOS and Android and sometimes they play a sound but the sound works on some devices, I am getting reports that the sound isn't work on some Iphone 4S and a couple android devices, I did tested on my Ipad AIR, Iphone 5S, Nexus 5, Nexus 4 and a couple tablets and work fine, but I am still getting reports of some devices, sometimes old models and other times new models.

Any ideas about what can cause this issue?

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1 reply

Colin Holgate
Inspiring
July 31, 2014

If you are honoring the mute switch (with SoundMixer.audioPlaybackMode = AudioPlaybackMode.AMBIENT;), the most likely cause is that your users have the mute switch on.

Peter_T_RAuthor
Known Participant
July 31, 2014

Thanks for the information, but is normal that the only thing that isn't sound is my app?

Colin Holgate
Inspiring
July 31, 2014

What I talked about is iOS only, so I'm not sure why Androids would be silent. On iOS though, videos don't honor that switch, so you could get the situation where a user is hearing audio from videos, but not hearing audio in your app.