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dmennenoh
Inspiring
October 28, 2015
Question

Surface 4 - AIR 19.0.0.213 - Closes immediatey

  • October 28, 2015
  • 2 replies
  • 508 views

I have an AIR app that is running fine on the MS Surface 3 running Windows 8. However the same app on a Surface 4 running Windows 10 closes immediately with a windows dialog stating the exe has stopped working. Have tried running in Win 8 compatibility mode, run as admin, etc. all the same.

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2 replies

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dmennenohAuthor
Inspiring
October 29, 2015

Looked in Event viewer and the application generates a basic 'Application Error' with EventID 1000. However something of interest is the Faulting Module Name - and that is: IntelSocYuvCopy.dll - which appears to be the Camera Driver for the Surface. I am using Camera so I may try disabling it to see if the app will run - but I definitely need the camera.

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dmennenohAuthor
Inspiring
October 29, 2015

Not initializing Camera the app works and runs. But I need camera... Every app of mine I've tried that uses camera crashes with an error in that IntelSocYuvCopy.dll module.

Haven't been able to find out about updating/changing the camera drivers. Anyone?

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dmennenohAuthor
Inspiring
October 29, 2015

Just for fun I installed a Logitech c920 and it's drivers on the Surface 4. From the Windows Camera app it works fine and I can choose between all three cameras.

I can run my app (only in Windows 8 compatibility mode with camera enabled) and I internally choose the Logitech. AIR doesn't crash but the camera does not turn on or work at all.

If I turn off Windows 8 compatibility mode and the camera is enabled, the APP doesn't run at all - just crashes right away.

Really could use some help - not sure if this is an AIR problem with how Windows 10 uses media like cameras, or it's a Windows problem...

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dmennenohAuthor
Inspiring
October 29, 2015

I have installed Flash CS6, Flash Develop, AIR SDK etc. on the Surface 4 so that I can hopefully get some debug info... and I get nothing. From Flash the app crashes immediately with 'debug session terminated' with no other errors.

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