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June 17, 2018
Question

The problem with Adobe Air."This application requires a version of Adobe Air that cannot be found. Download the latest runtime from the site http://www.adobe.com/go/getair_ru or contact the author of the application for an updated version." I decided

  • June 17, 2018
  • 1 reply
  • 7291 views

Hello, the problem with Adobe Air. When I downloaded AdobeAIRInstaller and started the installation, it was written that the installation was successful and Adobe Air appeared in the list of installed programs. But the application that required Adobe Air to run wrote: "this application requires a version of Adobe Air that cannot be found. Download the latest runtime from the site http://www.adobe.com/go/getair_ru or contact the author of the application for an updated version." I decided to uninstall the installed Adobe Air and reinstall it. But when you uninstall through the "control Panel-programs-Uninstall programs" in Windows7 Professional 64 bit, the window appears again with the inscription: "for this application requires a version of Adobe Air, which can not be found. Download the latest runtime from the site http://www.adobe.com/go/getair_ru or contact the author of the application for an updated version." And Adobe Air is not removed in this way. It seems that Adobe Air is not installed correctly from the beginning. Help fix this and install Adobe Air

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1 reply

ridhij4208356012135538
Adobe Employee
Adobe Employee
June 18, 2018

Hi,

Please follow the steps mentioned on Troubleshoot installation of Adobe AIR SDK on Windows page to remove AIR runtime and then reinstall AIR. If you are unable to remove it, refer https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed page.

Thanks!