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June 24, 2011
Answered

Trouble installing AIR 2.7 on Win7 64-bit

  • June 24, 2011
  • 1 reply
  • 795 views

Somehow air was uninstalled from my system.  I downloaded 2.7 and have been trying to install it and am getting the following error:

"Sorry, an error has occurred.  An error occurred while installing Adobe AIR.  Installation may not be allowed by your administrator.  Please contact your administrator."

Unfortunately, this is my personal computer, I am an administrator and I can't see any settings that should be preventing me from installing this.  I need to update another software that is dependent on AIR and that can't complete because I can't complete my AIR install.

I've tried running it from both my main user profile, as well as another administrator profile I have set up.  There is no log created when I run it from my profile, but there is from the other admin profile.

Please help.

Here is the log:

[2011-06-23:21:13:46] Runtime Installer begin with version 2.7.0.19480 on Windows Vista x86
[2011-06-23:21:13:46] Commandline is:
[2011-06-23:21:13:46] No installed runtime detected
[2011-06-23:21:13:52] Relaunching with elevation
[2011-06-23:21:13:52] Launching subprocess with commandline c:\users\kate\appdata\local\temp\air44fb.tmp\adobe air installer.exe -ei
[2011-06-23:21:14:02] Runtime Installer begin with version 2.7.0.19480 on Windows 7 x86
[2011-06-23:21:14:02] Commandline is: -stdio \\.\pipe\AIR_6692_0 -ei
[2011-06-23:21:14:02] No installed runtime detected
[2011-06-23:21:14:02] Starting silent runtime install. Installing runtime version 2.7.0.19480
[2011-06-23:21:14:03] Installing msi at c:\users\kate\appdata\local\temp\air44fb.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-06-23:21:14:08] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-06-23:21:14:08] Rolling back install of c:\users\kate\appdata\local\temp\air44fb.tmp\setup.msi
[2011-06-23:21:14:08] Rollback complete
[2011-06-23:21:14:08] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-06-23:21:14:08] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-06-23:21:14:08] Runtime Installer end with exit code 7
[2011-06-23:21:14:17] Runtime Installer end with exit code 7
[2011-06-23:21:42:09] Runtime Installer begin with version 2.7.0.19480 on Windows Vista x86
[2011-06-23:21:42:09] Commandline is:
[2011-06-23:21:42:09] No installed runtime detected
[2011-06-23:21:42:16] Relaunching with elevation
[2011-06-23:21:42:16] Launching subprocess with commandline c:\users\kate\appdata\local\temp\air842c.tmp\adobe air installer.exe -ei
[2011-06-23:21:42:17] Runtime Installer begin with version 2.7.0.19480 on Windows 7 x86
[2011-06-23:21:42:17] Commandline is: -stdio \\.\pipe\AIR_6064_0 -ei
[2011-06-23:21:42:17] No installed runtime detected
[2011-06-23:21:42:17] Starting silent runtime install. Installing runtime version 2.7.0.19480
[2011-06-23:21:42:17] Installing msi at c:\users\kate\appdata\local\temp\air842c.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-06-23:21:42:20] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-06-23:21:42:20] Rolling back install of c:\users\kate\appdata\local\temp\air842c.tmp\setup.msi
[2011-06-23:21:42:20] Rollback complete
[2011-06-23:21:42:20] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-06-23:21:42:20] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-06-23:21:42:20] Runtime Installer end with exit code 7
[2011-06-23:21:42:26] Runtime Installer end with exit code 7
[2011-06-23:21:42:41] Runtime Installer begin with version 2.7.0.19480 on Windows Vista x86
[2011-06-23:21:42:41] Commandline is:
[2011-06-23:21:42:41] No installed runtime detected
[2011-06-23:21:42:46] Relaunching with elevation
[2011-06-23:21:42:46] Launching subprocess with commandline c:\users\kate\appdata\local\temp\air482.tmp\adobe air installer.exe -ei
[2011-06-23:21:42:46] Runtime Installer begin with version 2.7.0.19480 on Windows 7 x86
[2011-06-23:21:42:46] Commandline is: -stdio \\.\pipe\AIR_4064_0 -ei
[2011-06-23:21:42:46] No installed runtime detected
[2011-06-23:21:42:46] Starting silent runtime install. Installing runtime version 2.7.0.19480
[2011-06-23:21:42:46] Installing msi at c:\users\kate\appdata\local\temp\air482.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-06-23:21:42:47] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-06-23:21:42:47] Rolling back install of c:\users\kate\appdata\local\temp\air482.tmp\setup.msi
[2011-06-23:21:42:47] Rollback complete
[2011-06-23:21:42:47] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-06-23:21:42:47] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-06-23:21:42:47] Runtime Installer end with exit code 7
[2011-06-23:21:42:56] Runtime Installer end with exit code 7

Kierstin

This topic has been closed for replies.
Correct answer chris.campbell

Hi Kierstin,

Could you try the script attached to this post and let me know if it helps?

Thanks,

Chris

1 reply

chris.campbell
chris.campbellCorrect answer
Legend
June 25, 2011

Hi Kierstin,

Could you try the script attached to this post and let me know if it helps?

Thanks,

Chris

kksykesAuthor
Participant
June 25, 2011

That worked beautifully!  Thank you Chris!