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Participant
October 16, 2012
Question

Trouble installing Air 3.4

  • October 16, 2012
  • 3 replies
  • 949 views

Here are the details:

  • Basic system specifications (OS version, CPU)

Windows 7, AMD C-50 1 GHz, 32-bit

[2012-10-17:00:14:59] Runtime Installer begin with version 3.4.0.2710 on Windows 7 x86

[2012-10-17:00:14:59] Commandline is:

[2012-10-17:00:14:59] No installed runtime detected

[2012-10-17:00:15:05] Relaunching with elevation

[2012-10-17:00:15:05] Launching subprocess with commandline c:\users\admini~1\appdata\local\temp\aira43a.tmp\adobe air installer.exe -ei

[2012-10-17:00:15:05] Runtime Installer begin with version 3.4.0.2710 on Windows 7 x86

[2012-10-17:00:15:05] Commandline is: -stdio \\.\pipe\AIR_2720_0 -ei

[2012-10-17:00:15:05] No installed runtime detected

[2012-10-17:00:15:05] Starting silent runtime install. Installing runtime version 3.4.0.2710

[2012-10-17:00:15:06] Reinstalling c:\users\admini~1\appdata\local\temp\aira43a.tmp\setup.msi

[2012-10-17:00:15:11] Runtime Installer end with exit code 0

[2012-10-17:00:15:11] Elevated install completed

[2012-10-17:00:17:19] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]

[2012-10-17:00:17:19] Runtime Installer end with exit code 5

  • Any other information that might be applicable

Can't uninstall AIR from Windows "Uninstall or Change a Program" screen!

Any assistance is appreciated!!!

This topic has been closed for replies.

3 replies

chris.campbell
Legend
October 16, 2012

I'm sorry you're running into installation issues with AIR.  Microsoft has released a new utility that can help resolve installation problems.  Would you mind giving this a try and let us know how it works for you?  When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system.  Once finished, download the latest version of AIR and install again.

Microsoft Install and Uninstall Fix It

If you still encounter problems, the next thing I'd try is to create a new, temporary user account, and then try installing AIR and your application there.  If it installs, you should be able to switch back to your normal account and use the application.

Participant
October 23, 2012

Thanks, Chris.  Here is the result: in my particular case, Microsoft Fix It did not solve the problem with installing Adobe AIR.  What fixed the problem for me was erasing Windows 7 and installing Windows XP. 

It seems that when you go to download Adobe AIR, it says, "You have Windows 7.  Therefore, your machine must obviously be at least 1.5 GHz."  Then, it selects a version of AIR for you to download, which, in my case, required 1.3 GHz.  However, since my machine is only 1 GHz, it cannot run the version of AIR that Adobe was giving me.  And, it probably shouldn't have been attempting to run Windows 7 in the first place, yes?  So, I learned that when choosing an operating system for your PC it is wise to check the system requirments, first, so that you don't experience problems like this, later!

Is it possible to make get.adobe.com/air a little smarter and actually check your real processor speed rather than assuming your processor speed from just looking at which version of the operating system you are running?  But, probably best of all is if people like me check the system requirements lol.

Thanks again, Chris.

chris.campbell
Legend
November 2, 2012

The CPU speed is more of a guideline, not a hard requirement.  I suspect that there was something else going on with your Windows user account but I'm glad you were able to work around (though I'm sorry that meant reinstalling your operating system!)  Please let me know if you run into problems in the future.

Chris