Skip to main content
dolldivine
dolldivine
Inspiring
November 6, 2018
Answered

Trouble testing iOS app using PC

  • November 6, 2018
  • 1 reply
  • 1130 views

I'm trying Animate CC's own Publish test thing.. "Install application on the connected iOS device", using my phone (same results with ipad).

The device IDs have been added to the apple developer account to be used for testing and before creating p12 file etc.

I keep getting this error with all devices:

"The device has encountered an unexpected error. INstallation Error: PackageExtractionFailed."

From googling this error, it's been really hard to get an answer for what it could mean.  One person said it was a known glitch and the file might be corrupt?

I have "device testing" selected and i had made a development provisioning profile..

(for what it's worth, I tried with Flash Professional CS6 as well and the result was the same)

So then I tried the iTunes way.  I already got the older version of iTunes needed to show 'Apps'.  It seemed like it was going to work, but the app starts to install on the device but the icon remains darkened and nothing happens when I click on it.  Something is obviously wrong with the file.

I'm guessing something is wrong with my provisioning type files.. but how do I even know what point in that line something could have gone wrong?

This topic has been closed for replies.
Correct answer Colin Holgate

Thanks!

Kind of a stupid question but, how do you upgrade AIR?  I thought it was automatically built into Animate so I updated Animate but it still only wants to export to AIR 26.  I don't see it as an option in Creative Cloud O.o


You download the AIR SDK, uncompress the zip file, then look for the Manage AIR SDK... option in Animate. In there you can add an SDK, and point it to the folder where the AIR 31 folder is.

1 reply

dolldivine
dolldivineAuthor
Inspiring
November 7, 2018

Yeah, okay, I think this must be the bug known from before..

Air unable to install to iOS11 devices via ADT (Windows)

...because after doing more Googling, I downloaded iFunBox and tested that way, and everything worked totally fine.  So it's not my p12 or anything like that.. just a strange and unfortunate issue with AIR or maybe the newer iOS operating systems..

Lars Laborious
Lars Laborious
Legend
November 7, 2018

Don't know the cause of your problems, but I'm using Adobe Animate CC (on Windows 10) to install iOS apps. And it's working fine on iOS 11 and 12. However I used to encounter the error you're referring to, occasionally.

At the moment I'm using Animate version 18.0.1 and AIR 31+.

dolldivine
dolldivineAuthor
Inspiring
November 7, 2018

Thanks!

Kind of a stupid question but, how do you upgrade AIR?  I thought it was automatically built into Animate so I updated Animate but it still only wants to export to AIR 26.  I don't see it as an option in Creative Cloud O.o

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices