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Participant
December 7, 2011
Question

Trying to install Muse, which brought up installing Adobe Air problems

  • December 7, 2011
  • 1 reply
  • 1823 views

Cant uninstall earlier version.   1.1.0.5790

Get this error trying to uninstall:

"An error occurred while uninstalling Adobe AIR.  Uninstallation may not be allowed by your administrator. Please contact your administrator."

Get this error trying to install the latest version of Air:

An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.

This is my personal computer, I am the Adminstrator.  There are no Guests or other Users.

Here's my log:

[2011-12-07:13:44:52] Runtime Installer begin with version 3.1.0.4880 on Windows XP x86

[2011-12-07:13:44:52] Commandline is:

[2011-12-07:13:44:52] Installed runtime (1.1.0.5790) located at C:\Program Files\Common Files\Adobe AIR

[2011-12-07:13:44:59] Starting runtime update. Updating runtime from version 1.1.0.5790 to version 3.1.0.4880

[2011-12-07:13:44:59] Installing msi at c:\docume~1\sww\locals~1\temp\aire2b.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}

[2011-12-07:13:45:04] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2011-12-07:13:45:04] Rolling back install of c:\docume~1\sww\locals~1\temp\aire2b.tmp\setup.msi

[2011-12-07:13:45:04] Rollback complete

[2011-12-07:13:45:04] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

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1 reply

SteveWWAuthor
Participant
December 7, 2011
aflick14
Participant
January 5, 2012

Trying to install AIR on Mac 10.6.8 and get the same

"An error occurred while uninstalling Adobe AIR.  Uninstallation may not be allowed by your administrator. Please contact your administrator."

Looked at others solutions and tried downloading through Firefox, finding the Frameworks folder of AIR to delete it but those didn't work. Tried many other solutions that haven't worked.