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Feb 28, 2017 8:05 PM UTC
Question

Unable to download Adobe Air

I am trying to download Adobe Air.  I went to https://get.adobe.com/air/javascript:; and clicked on "Download Now".  This took me to another page (https://get.adobe.com/air/download/?installer=Adobe_AIR_24.0_for_Win32&stype=5491&standalone=1 ) that says "Your download should begin shortly".  But then I get redirected to this page (https://airdownload.adobe.com/air/win/download/24.0/AdobeAIRInstaller.exe ) which looks like this in Chrome:

and looks like this in Internet Explorer:

I don't have access to Firefox on this computer, or I would have tried that browser also.  I keep checking back to see if the link has been fixed, but it's been over a week now, and I'm still unable to download.

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6 replies

divya010193
Adobe Employee
Adobe Employee
Mar 1, 2017 8:55 AM UTC

May you please specify the geographical location from where you are trying to access the link?

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Mar 1, 2017 3:49 PM UTC

Tried clearing the cache of browsing history, download history, cookies, and cached images and files.  Still same results.  I am located in Ohio in the US.

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Participant
Mar 22, 2017 7:20 PM UTC

Hey I got the same problem and cant find an answer ...

did you solve it ?

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divya010193
Adobe Employee
Adobe Employee
Mar 1, 2017 6:48 AM UTC

Hi

Try clearing the cache of your browser and download again.

Thanks!

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