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M
malaya10
Participant
January 7, 2011
Question

Unable to install Adobe Air on a Mac Pro OSX 10.5.8, HELP!!!

  • January 7, 2011
  • 2 replies
  • 1621 views

Hi!

I'm hoping someone could help me out.  I have an older macbook pro (2006) and I'm trying to install Adobe Air, but haven't had any luck.  Initially, all looks great and installation seems to be going smoothly until I click "Finish" on the installation window and then another window pops up that reads:

"An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."

This is so frustrating especially since it already showed me a "installation complete" window just seconds before!

In addition, I recently purchased CS5 Creative Suite 5 Design Premium and I haven't been able to use some of the applications because I need AIR.

I'm VERY new to ALL of this, so I need all the help I could get.

Thanks!

- Malaya

This topic has been closed for replies.

2 replies

N
Notamused-vmw7MV
Participant
January 9, 2011

I encountered the same problem.  Judging by the forums, this issue is at least a few years old.  I'm surprised Adobe still hasn't fixed it.  I'm not a techie and I don't want to spend hours of time trying to dig through forums, trying this and that (half the time I don't even know what people are referring to, anyway) and playing the systems programmer.  In this day and age I expect application installations to be transparent, that is, they should just work, period.  To me, any company that can't manage that has a serious credibility issue.  Unless Adobe can offer a quick solution right here, I'll remain yet another person unable to use Adobe Air.    

chris.campbell
chris.campbell
Legend
January 11, 2011

Hi,

Sorry you're also running into installer difficulties.  We definitely want to get any outstanding issues fixed, and we've been making fixes to the installer area since the initial AIR 1.0 release.  I know how frustrating it can be to want to try new software and be blocked by the installer.  When we can find reproducible cases, we make sure to address them asap.

What kind of problem are you encountering?  Is it on the Mac?  If so, could you try to run the AppleScript that I've attached to this post?  It would also be helpful to get access to your AIR Installer log (instructions also included in the link.)

Thanks,

Chris

N
Notamused-vmw7MV
Participant
January 11, 2011

That worked, Chris. I hadn't seen that solution yet. Thanks!

I still have a problem with my Bubbles application, which requires

Adobe Air. Not sure if it's Adobe Air or Bubbles. I've contacted the

Bubbles folks.

chris.campbell
chris.campbell
Legend
January 7, 2011

Hi Malaya,

I'm sorry you're blocked by the AIR install.  I suspect we might be running into a permissions problem here.  Would you mind running the AppleScript attached to this post, then installing AIR again?  Hopefully this helps, if not we can dig further.

Chris

M
malaya10Author
Participant
January 7, 2011

Hi Chris,

Thanks for helping...

When I downloaded the zip file and then tried running it it gave me an error message (something about permissions violation?) and then this popped up:

tell application "Finder"
    do shell script "test -d /Applications/Adobe || mv /Applications/Adobe /Applications/Adobe-Backup > /dev/null 2>&1 &" with administrator privileges
    do shell script "chmod -R ug=rwx,o=rx /Applications/Adobe > /dev/null 2>&1 &" with administrator privileges
    do shell script "chmod ug=rwx,o=rx ~/Library/'Application Support/Adobe' > /dev/null 2>&1 &" with administrator privileges
    do shell script "chmod ug=rwx,o=rx ~/Library/'Application Support/Adobe/AIR' > /dev/null 2>&1 &" with administrator privileges
    do shell script "chmod ug=rwx,o=rx /Users/Shared/Library/'Application Support/Adobe' > /dev/null 2>&1 &" with administrator privileges
   
    set MyName to do shell script "whoami"
    do shell script "chown -R " & MyName & ":staff ~/Library/'Application Support/Adobe/AIR'" with administrator privileges
   
end tell


I must warn you that I do not know any of this language, so please feel free to explain things to me like you would to a 4 year old.  =)

Hoping you can help...

chris.campbell
chris.campbell
Legend
January 7, 2011

Hmm, would you be willing to do a quick desktop sharing session with me?  It might help if I can take a look at your system to see if anything pops out at me.  I'll send you a private message on the forum or you can email me at ccampbel@adobe.com

Thanks,

Chris

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