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Jul 24, 2012 2:18 PM UTC
Question

Unable to Install Air - Infinite Setup Acknowledgement

When I launch the Installer for Adobe Air Version 3.3 I get the End user license agreement. I can either click "I Agree" or "cancel". If I click "I Agree" I recieve another agreement in a new window as long as I click "I Agree" this is infinite or till all memory is consumed. If I click cancel then I get a permissions error and the install fails.

No MSI Install log is Generated. Here is the Air install Log.

[2012-07-24:09:06:40] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86

[2012-07-24:09:06:40] Commandline is:

[2012-07-24:09:06:40] No installed runtime detected

[2012-07-24:09:06:42] Relaunching with elevation

[2012-07-24:09:06:42] Launching subprocess with commandline c:\users\wayne\appdata\local\temp\air1525.tmp\adobe air installer.exe -ei

[2012-07-24:09:06:42] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86

[2012-07-24:09:06:42] Commandline is:

[2012-07-24:09:06:42] No installed runtime detected

[2012-07-24:09:06:45] Relaunching with elevation

[2012-07-24:09:06:45] Launching subprocess with commandline c:\users\wayne\appdata\local\temp\air1525.tmp\adobe air installer.exe -ei

[2012-07-24:09:06:45] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86

[2012-07-24:09:06:45] Commandline is:

[2012-07-24:09:06:45] No installed runtime detected

[2012-07-24:09:06:47] Relaunching with elevation

[2012-07-24:09:06:47] Launching subprocess with commandline c:\users\wayne\appdata\local\temp\air1525.tmp\adobe air installer.exe -ei

[2012-07-24:09:06:47] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86

[2012-07-24:09:06:47] Commandline is:

[2012-07-24:09:06:47] No installed runtime detected

[2012-07-24:09:06:49] Relaunching with elevation

[2012-07-24:09:06:49] Launching subprocess with commandline c:\users\wayne\appdata\local\temp\air1525.tmp\adobe air installer.exe -ei

[2012-07-24:09:06:49] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86

[2012-07-24:09:06:49] Commandline is:

[2012-07-24:09:06:49] No installed runtime detected

[2012-07-24:09:06:51] Relaunching with elevation

[2012-07-24:09:06:51] Launching subprocess with commandline c:\users\wayne\appdata\local\temp\air1525.tmp\adobe air installer.exe -ei

[2012-07-24:09:06:51] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86

[2012-07-24:09:06:51] Commandline is:

[2012-07-24:09:06:51] No installed runtime detected

[2012-07-24:09:06:53] Runtime Installer end with exit code 6

[2012-07-24:09:06:53] Elevated install failed: returned error code -1

[2012-07-24:09:06:53] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]

[2012-07-24:09:06:54] Runtime Installer end with exit code 7

[2012-07-24:09:06:54] Elevated install failed: returned error code -1

[2012-07-24:09:06:54] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]

[2012-07-24:09:06:55] Runtime Installer end with exit code 7

[2012-07-24:09:06:56] Elevated install failed: returned error code -1

[2012-07-24:09:06:56] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]

[2012-07-24:09:06:57] Runtime Installer end with exit code 7

[2012-07-24:09:06:58] Elevated install failed: returned error code -1

[2012-07-24:09:06:58] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]

[2012-07-24:09:06:58] Runtime Installer end with exit code 7

[2012-07-24:09:06:58] Elevated install failed: returned error code -1

[2012-07-24:09:06:58] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]

[2012-07-24:09:06:59] Runtime Installer end with exit code 7

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3 replies

Jul 24, 2012 2:23 PM UTC

I have removed ALL adobe products from my machine and I have run the following cleaners.

acrobat_ittools_cleaner_p1_040612

adobe_creative_suite_cleaner_tool

uninstall_flash_player

AIR Cleanup (log only).vbs (manualy deleted all directorys listed)

I have deleted all adobe and macromedia directorys and tried a CLEAN install and still I get this problem. I tried running the installer on command line with the -uninstall option to see if anything is still showing up and it errors saying not installed.

Windows 7 Pro 64bit SP 1

All Windows Updates are Installed

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chris.campbell
Legend
Jul 24, 2012 11:49 PM UTC

Could you try right clicking the installer and selecting "run as administrator" to see if that changes anything?

Thanks,

Chris

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Jul 25, 2012 11:16 AM UTC

Did that and same thing. Altho it appears that compatability mode xp sp3 worked.

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