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July 24, 2012
Question

Unable to Install Air - Infinite Setup Acknowledgement

  • July 24, 2012
  • 3 replies
  • 993 views

When I launch the Installer for Adobe Air Version 3.3 I get the End user license agreement. I can either click "I Agree" or "cancel". If I click "I Agree" I recieve another agreement in a new window as long as I click "I Agree" this is infinite or till all memory is consumed. If I click cancel then I get a permissions error and the install fails.

No MSI Install log is Generated. Here is the Air install Log.

[2012-07-24:09:06:40] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86

[2012-07-24:09:06:40] Commandline is:

[2012-07-24:09:06:40] No installed runtime detected

[2012-07-24:09:06:42] Relaunching with elevation

[2012-07-24:09:06:42] Launching subprocess with commandline c:\users\wayne\appdata\local\temp\air1525.tmp\adobe air installer.exe -ei

[2012-07-24:09:06:42] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86

[2012-07-24:09:06:42] Commandline is:

[2012-07-24:09:06:42] No installed runtime detected

[2012-07-24:09:06:45] Relaunching with elevation

[2012-07-24:09:06:45] Launching subprocess with commandline c:\users\wayne\appdata\local\temp\air1525.tmp\adobe air installer.exe -ei

[2012-07-24:09:06:45] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86

[2012-07-24:09:06:45] Commandline is:

[2012-07-24:09:06:45] No installed runtime detected

[2012-07-24:09:06:47] Relaunching with elevation

[2012-07-24:09:06:47] Launching subprocess with commandline c:\users\wayne\appdata\local\temp\air1525.tmp\adobe air installer.exe -ei

[2012-07-24:09:06:47] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86

[2012-07-24:09:06:47] Commandline is:

[2012-07-24:09:06:47] No installed runtime detected

[2012-07-24:09:06:49] Relaunching with elevation

[2012-07-24:09:06:49] Launching subprocess with commandline c:\users\wayne\appdata\local\temp\air1525.tmp\adobe air installer.exe -ei

[2012-07-24:09:06:49] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86

[2012-07-24:09:06:49] Commandline is:

[2012-07-24:09:06:49] No installed runtime detected

[2012-07-24:09:06:51] Relaunching with elevation

[2012-07-24:09:06:51] Launching subprocess with commandline c:\users\wayne\appdata\local\temp\air1525.tmp\adobe air installer.exe -ei

[2012-07-24:09:06:51] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86

[2012-07-24:09:06:51] Commandline is:

[2012-07-24:09:06:51] No installed runtime detected

[2012-07-24:09:06:53] Runtime Installer end with exit code 6

[2012-07-24:09:06:53] Elevated install failed: returned error code -1

[2012-07-24:09:06:53] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]

[2012-07-24:09:06:54] Runtime Installer end with exit code 7

[2012-07-24:09:06:54] Elevated install failed: returned error code -1

[2012-07-24:09:06:54] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]

[2012-07-24:09:06:55] Runtime Installer end with exit code 7

[2012-07-24:09:06:56] Elevated install failed: returned error code -1

[2012-07-24:09:06:56] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]

[2012-07-24:09:06:57] Runtime Installer end with exit code 7

[2012-07-24:09:06:58] Elevated install failed: returned error code -1

[2012-07-24:09:06:58] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]

[2012-07-24:09:06:58] Runtime Installer end with exit code 7

[2012-07-24:09:06:58] Elevated install failed: returned error code -1

[2012-07-24:09:06:58] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]

[2012-07-24:09:06:59] Runtime Installer end with exit code 7

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3 replies

July 24, 2012

I have removed ALL adobe products from my machine and I have run the following cleaners.

acrobat_ittools_cleaner_p1_040612

adobe_creative_suite_cleaner_tool

uninstall_flash_player

AIR Cleanup (log only).vbs (manualy deleted all directorys listed)

I have deleted all adobe and macromedia directorys and tried a CLEAN install and still I get this problem. I tried running the installer on command line with the -uninstall option to see if anything is still showing up and it errors saying not installed.

Windows 7 Pro 64bit SP 1

All Windows Updates are Installed

chris.campbell
Legend
July 24, 2012

Could you try right clicking the installer and selecting "run as administrator" to see if that changes anything?

Thanks,

Chris

July 25, 2012

Did that and same thing. Altho it appears that compatability mode xp sp3 worked.