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J
julietae78014943
Participant
November 2, 2017
Question

Unable to install software applications based on Adobe Air since this week

  • November 2, 2017
  • 2 replies
  • 2126 views

Hi all,

We have some software applications that are built on Adobe Air and since this week we are unable to install them on any Windows (7, 8 and 10) and Mac operating systems (Capitan, Sierra).

In the past every time we have updated the version of Adobe Air the software could be installed without any issues.

When we attempt to install we get the same message:

"Sorry, an error has occurred.

The application could not be installed because the installer file is damaged. Try obtaining a new installer from the application author".

Until last week, the same files could be installed with no issues. The files have not been modified.

Can you please advise?

Many thanks,

Julieta

    This topic has been closed for replies.

    2 replies

    tammys21926181
    tammys21926181
    Participant
    January 24, 2018

    We have the same issue. Can't install a program we purchased - we get the same error message. Any suggestions?

    Thanks,

    Tammy

    W
    Wouter Walmink
    Participant
    November 2, 2017

    As DaWo​ pointed out in this thread​, this is probably because the installer was signed with a certificate from Twathe issued before August 2015. It would be great to get a response from Adobe or Thawte on this, as it has taken us and our customer completely by surprise...

    ingofkc
    ingofkc
    Known Participant
    November 7, 2017

    We seem to have the same problem. certificate is from tawte. Older Air Apps are can not be installed any more, as far as i tested.

    I never heard about expiring signed AIR apps. Is this a bug or a feature? Who can help?

    We use AIR since AIR 3 and have many older Apps out there that are all signed by certs of tawte. Some of them are sold on DVD. So this is a big problem if its true that all theses older apps can't be installed any more.

    ridhij4208356012135538
    Adobe Employee
    ridhij4208356012135538
    Adobe Employee
    November 10, 2017

    Hi,

    For the non-working apps, you need to repackage the .air apps. Please refer to Adobe AIR applications installation issue , for steps to repackage.

    Thanks!

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