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dj krispy k
Participant
January 17, 2012
Question

Unable to run Air or Install anew

  • January 17, 2012
  • 1 reply
  • 1966 views

Machine:

     mid-2010 macbook pro 15"

OS:

     Mac OSX v.10.7.2 (Lion)

Tried to download Muse (1/17/2012)or run Air-based help (for Vectorworks) (earlier) would not work. (Adobe.com reported "Plugin-failed")

Tried installing Air new, reports "will not work requires a version of Air you do not have"

Tried running Air Uninstaller (version 1.?) did not run.

Please Help.

INFO:

Air version installed is:

3.0.0.4080

System Log references to Adobe Air are:

3.0.0.4080

Jan  7 07:06:37 KrispBookPro Install Amazon MP3 Uploader[667]: Installed runtime (3.0.0.4080) located at /Library/Frameworks/Adobe AIR.framework

Jan  7 07:06:38 KrispBookPro Adobe AIR Application Installer[673]: Application Installer begin with version 3.0.0.4080 on Mac OS 10.7.2 x86

Jan  7 07:06:38 KrispBookPro Adobe AIR Application Installer[673]: Commandline is: "/Volumes/Install Amazon MP3 Uploader/Install Amazon MP3 Uploader.app/Contents/Resources/Amazon MP3 Uploader"

Jan  7 07:06:38 KrispBookPro Adobe AIR Application Installer[673]: Installed runtime (3.0.0.4080) located at /Library/Frameworks/Adobe AIR.framework

Jan  7 07:06:39 KrispBookPro Adobe AIR Application Installer[673]: -[__NSCFString backingScaleFactor]: unrecognized selector sent to instance 0x5b5630

Jan  7 07:06:39 KrispBookPro [0x0-0x71071].com.amazon.music.uploader.installer[667]: 2012-01-07 07:06:39.526 Adobe AIR Application Installer[673:707] -[__NSCFString backingScaleFactor]: unrecognized selector sent to instance 0x5b5630

Jan  7 07:06:43 KrispBookPro ReportCrash[675]: Saved crash report for Adobe AIR Application Installer[673] version 3.0 (3.0.0.4080) to /Users/kvavrek/Library/Logs/DiagnosticReports/Adobe AIR Application Installer_2012-01-07-070643_KrispBookPro.crash

Jan  9 13:17:03 KrispBookPro SubmitDiagInfo[776]: Submitted crash report: file://localhost/Users/kvavrek/Library/Logs/DiagnosticReports/Adobe%20AIR%20Application%20Installer_2012-01-07-070643_KrispBookPro.crash

Jan 17 07:21:52 KrispBookPro Adobe AIR Application Installer[3545]: Application Installer begin with version 3.0.0.4080 on Mac OS 10.7.2 x86

Jan 17 07:21:52 KrispBookPro Adobe AIR Application Installer[3545]: Commandline is: -playerVersion=11,1,102,55 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -url http://download.macromedia.com/pub/labs/muse/muse_p05-1_install.air

Jan 17 07:21:52 KrispBookPro Adobe AIR Application Installer[3545]: Installed runtime (3.0.0.4080) located at /Library/Frameworks/Adobe AIR.framework

Jan 17 07:21:53 KrispBookPro Adobe AIR Application Installer[3545]: -[__NSCFString backingScaleFactor]: unrecognized selector sent to instance 0x382380

Jan 17 07:21:53 KrispBookPro [0x0-0xba0ba].com.apple.Safari[1754]: 2012-01-17 07:21:53.335 Adobe AIR Application Installer[3545:707] -[__NSCFString backingScaleFactor]: unrecognized selector sent to instance 0x382380

Jan 17 07:21:55 KrispBookPro ReportCrash[3540]: Saved crash report for Adobe AIR Application Installer[3545] version 3.0 (3.0.0.4080) to /Users/kvavrek/Library/Logs/DiagnosticReports/Adobe AIR Application Installer_2012-01-17-072155_KrispBookPro.crash

Jan 17 11:01:52 KrispBookPro Adobe AIR Application Installer[3581]: Application Installer begin with version 3.0.0.4080 on Mac OS 10.7.2 x86

Jan 17 11:01:52 KrispBookPro Adobe AIR Application Installer[3581]: Commandline is: -playerVersion=11,1,102,55 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -url http://download.macromedia.com/pub/labs/muse/muse_p05-1_install.air

Jan 17 11:01:52 KrispBookPro Adobe AIR Application Installer[3581]: Installed runtime (3.0.0.4080) located at /Library/Frameworks/Adobe AIR.framework

Jan 17 11:01:54 KrispBookPro ReportCrash[3583]: Saved crash report for Adobe AIR Application Installer[3581] version 3.0 (3.0.0.4080) to /Users/kvavrek/Library/Logs/DiagnosticReports/Adobe AIR Application Installer_2012-01-17-110154_KrispBookPro.crash

Jan 17 11:05:47 KrispBookPro Adobe AIR Installer[3601]: Runtime Installer begin with version 3.0.0.4080 on Mac OS 10.7.2 x86

Jan 17 11:05:47 KrispBookPro Adobe AIR Installer[3601]: Commandline is: -installupdatecheck

Jan 17 11:05:47 KrispBookPro Adobe AIR Installer[3601]: Installed runtime (3.0.0.4080) located at /Library/Frameworks/Adobe AIR.framework

Jan 17 11:05:49 KrispBookPro ReportCrash[3602]: Saved crash report for Adobe AIR Installer[3601] version 3.0 (3.0.0.4080) to /Users/kvavrek/Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-110549_KrispBookPro.crash

Jan 17 11:05:54 KrispBookPro Adobe AIR Application Installer[3604]: Application Installer begin with version 3.0.0.4080 on Mac OS 10.7.2 x86

Jan 17 11:05:54 KrispBookPro Adobe AIR Application Installer[3604]: Commandline is: -psn_0_950504

Jan 17 11:05:54 KrispBookPro Adobe AIR Application Installer[3604]: Installed runtime (3.0.0.4080) located at /Library/Frameworks/Adobe AIR.framework

Jan 17 11:05:55 KrispBookPro com.apple.launchd.peruser.501[281] ([0x0-0xe80e8].com.adobe.air.ApplicationInstaller[3604]): Job appears to have crashed: Segmentation fault: 11

Jan 17 11:05:55 KrispBookPro ReportCrash[3602]: Saved crash report for Adobe AIR Application Installer[3604] version 3.0 (3.0.0.4080) to /Users/kvavrek/Library/Logs/DiagnosticReports/Adobe AIR Application Installer_2012-01-17-110555_KrispBookPro.crash

Jan 17 11:08:12 KrispBookPro Adobe AIR Installer[3630]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86

Jan 17 11:08:12 KrispBookPro Adobe AIR Installer[3630]: Commandline is: -psn_0_991474

Jan 17 11:08:12 KrispBookPro Adobe AIR Installer[3630]: Installed runtime (3.0.0.4080) located at /Library/Frameworks/Adobe AIR.framework

Jan 17 11:08:13 KrispBookPro Adobe AIR Installer[3630]: -[NSTrackingArea backingScaleFactor]: unrecognized selector sent to instance 0x348d90

Jan 17 11:08:29 KrispBookPro com.apple.launchd.peruser.501[281] ([0x0-0xf20f2].com.adobe.air.Installer[3630]): Job appears to have crashed: Bus error: 10

Jan 17 11:08:30 KrispBookPro ReportCrash[3633]: Saved crash report for Adobe AIR Installer[3630] version 3.1 (3.1.0.4880) to /Users/kvavrek/Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-110830_KrispBookPro.crash

This topic has been closed for replies.

1 reply

chris.campbell
chris.campbell
Legend
February 10, 2012

I'm sorry you've run into this crash.  Could you try updating to 10.7.3 and see if the install works?  Please see this post for more details:

Attention Mac 10.7.2 users that are crashing with Adobe AIR - SOLUTION

Thanks,

Chris

D
dj krispy kAuthor
Participant
February 18, 2012

I checked my OS and it was updated to 10.7.3 since I filed the bug-report.

I ran the Air Installer that I still had from last time and it worked.

Still need to test an air app. It seems they are either working seamlessly or I can't find one to test.

But so far so good.

I will let you know if I stil have any issues

Karl Vavrek

H: 415.454.8963

C: 415.613.7940

karl.vavrek.sf@comcast.net

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