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Participant
March 29, 2013
Pregunta

Unable to upgrade from AIR 3.2 to 3.6

  • March 29, 2013
  • 1 respuesta
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The following is the install.log file from my attempt to upgrade Adobe Air 3.2 to 3.6. Any idea what to do, if anything to get the job done. My other Adobe products all seem to work (e.g. Flash, Acrobat X, etc.)

Best

[2013-03-29:13:19:58] Runtime Installer begin with version 3.6.0.6090 on Windows XP x86

[2013-03-29:13:19:58] Commandline is:

[2013-03-29:13:19:58] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR

[2013-03-29:13:20:04] Starting runtime update. Updating runtime from version 3.2.0.2070 to version 3.6.0.6090

[2013-03-29:13:20:04] Installing msi at c:\docume~1\owner\locals~1\temp\air49c.tmp\setup.msi with guid {5AF4B3C4-C393-48D7-AC7E-8E7615579548}

[2013-03-29:13:20:12] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2013-03-29:13:20:12] Rolling back install of c:\docume~1\owner\locals~1\temp\air49c.tmp\setup.msi

[2013-03-29:13:20:12] Rollback complete

[2013-03-29:13:20:12] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2013-03-29:13:20:14] Runtime Installer end with exit code 7

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1 respuesta

chris.campbell
Legend
April 2, 2013

I'm sorry you're running into installation issues with AIR.  Microsoft has a utility that can help resolve installation problems.  Would you mind giving this a try and let us know how it works for you?  When running the "Fix it", go through the uninstall process and try to remove Adobe AIR from your system.  Once finished, download the latest version of AIR and install again.

Microsoft Install and Uninstall Fix It

If you still encounter problems, we'll need to review the AIR installer log to better diagnose the issue.  Please post back with the log contents.  You can find instructions for finding these logs here:

AIR Installer Log Instructions

Thanks,

Chris